Clover.com Reviews - 267

I had a really frustrating

I had a really frustrating experience with this company. They charged me over $500 without any explanation. I called to sort it out and ended up spending an hour and a half being bounced around different departments. Finally, they said it was resolved, but when I called back on Monday, the same thing happened—transferred multiple times and no one could give me an answer. After being on hold forever, I got disconnected. Called again on Tuesday, only to be told it was related to an app they have no control over. It's now Thursday and still no refund. Their tech support is equally useless, just endless transfers. I can't waste my time like this. Avoid them at all costs!

I run a small town

I run a small town liquor store and we've been using the Flex POS system. Initially, it seemed affordable, costing us $49 plus an extra $14.95 monthly for the app. Recently, we got an email saying the app price is doubling. Why the sudden hike? Nobody could explain. I tried calling customer service and got bounced around to four different people. Then, the call just dropped. Tried again the next day, same thing happened. It's frustrating not getting any answers or improvements. Their customer service is a joke. If anything, they’ve pushed me to search for a new system. They lure you in with low costs, then bam—price hike! Wouldn't recommend it for small businesses.

Having used Clover for a

Having used Clover for a decade, I always trusted them with my transactions. One day, I noticed my machine failed to close the batch automatically, leading to a shocking $20k in chargebacks. Reaching out to Clover, they turned the blame on me, insisting I should've manually closed the batch daily, even though it’s supposed to do that on its own. The frustration of dealing with them was overwhelming. It felt like they didn’t care about the long-standing relationship we had. I expected better support, but their response was disappointing. If you're thinking of using Clover, I’d recommend being cautious. There are many options out there, and customer service matters.

I had a really frustrating

I had a really frustrating experience with their customer service. My terminal was stolen on February 6th, so I called them immediately. They assured me a replacement would be sent out the next day. But the next day, they said I'd get it by the end of the day, only to then say, "we didn’t send it, we’re sending it now." This kept happening day after day, with them promising delivery by the end of each day and then admitting they hadn’t even sent it yet. When I asked to speak to a manager, they always said no one was available. After six days of this runaround, they finally admitted they had just placed the order. Completely disorganized and uncaring service!

Dealing with Clover has been

Dealing with Clover has been a total nightmare for my business. At first, they make you feel like you’ve found the perfect solution for payment processing. But as soon as we started using them, everything went downhill. They seem to have a knack for delaying transactions and then they have the nerve to point fingers at us, blaming us for their mistakes. Reaching out to their customer service is another ordeal—you have to keep calling every day just to get any progress. Their shady practices nearly cost us a major client, and it’s been incredibly frustrating. If you value your business, steer clear of Clover. They’re definitely not what they advertise.

Dealing with this processing company

Dealing with this processing company was a complete nightmare. I spent endless hours on the phone trying to solve a problem, bouncing between more than a dozen customer service reps. Each one gave me a different story, and nothing ever got fixed. It felt like I was going in circles, and my issue just kept dragging on. Frustrated, I finally decided enough was enough and canceled my account. It's hard to believe how disorganized they are and how little they seem to care about their customers. If you're thinking about using their services, I'd seriously reconsider. There are better options out there that won't leave you feeling so frustrated and ignored.

I had the most frustrating

I had the most frustrating experience with PNC Fiserv's merchant services. After being with them for five years and processing over 5 million dollars through their system, I faced three chargebacks from a scammer. Even though I won all three disputes, they froze my account and labeled me as high risk. They held my money for 60 days, and it felt like they were just playing games with it before finally releasing it. The whole situation was incredibly shady and unprofessional. Natasha Plummer, in particular, was unhelpful throughout the ordeal. I can't believe how poorly they treat loyal customers. Definitely wouldn't recommend their services to anyone.

It’s frustrating

You know, dealing with Clover has been quite a journey. I thought it was going to be great, but the reality hits hard. Their customer service isn't exactly what you'd call helpful. Everything is through email, and they kinda expect you to figure it all out yourself. If you can't, well, you're stuck with extra bills until you do. It's like you're drawn in with promises, and then you realize you're caught in a loop. Honestly, it feels like they're making a ton of money off of you, and there's no way to get any of it back. It’s frustrating and makes me wish I’d chosen a different service. I feel trapped and can't help but feel a bit taken advantage of.

Running a small business is

Running a small business is hard enough, but my experience with Dual POS has made it even tougher. My cash register has been stuck for two months now, and every time I try to get help, I get the runaround. It's super frustrating because up until now, everything was smooth. Clover keeps taking their payment each month, but where's the support? I've talked to several reps, and each one just transfers me around until I'm back to square one. It's embarrassing to not have a working register and no one to help fix it. I'm seriously considering switching to Clover's competition. Definitely wouldn't recommend them based on this. Very disappointed. 😞

You won't believe what happened

You won't believe what happened with Clover's equipment rental! After I returned their credit card processing gear over a year ago, I kept getting billed for monthly rental fees. It's baffling because I sent it back 13 months ago! They can rent out the same equipment to another customer, yet they still charged me. It's really frustrating how they treat small business owners like this. Renting from them turned out to be a real headache. If you're considering it, I'd say tread cautiously. It's not the kind of hassle anyone needs, especially when running a small business. Just wanted to share my experience so others can avoid the same pitfalls.

If you’re considering signing up

If you’re considering signing up with Clover, think twice. Over four years with them and it’s been a rollercoaster of stress. They say no hidden fees, but every year, surprise, there's some reason for your monthly charges to go up. Their hardware upgrades are more of a headache than a help. Emails from them became a source of anxiety, always leaving me wondering what the next unpleasant surprise would be. They might promise stability, but in my experience, it’s just constant fee hikes and operational changes. I finally cut ties and feel relieved. If you value peace of mind and consistent service, Clover might not be the best choice for you.

I signed up with this

I signed up with this terrible service, thinking it was a good idea. My first two transactions got lost because they put in the wrong account number after the first ACH went to the right one. They charged me for their mistake! Jeff, the salesman, said I could cancel without fees within 30 days if I wasn’t happy. Guess what? Jeff disappeared! He won’t respond to my texts or calls, and now they want almost $500 to cancel, even though I tried to cancel within a week. No one at this company speaks clear English either! I’m so frustrated and contacting my attorney. Stay far, far away from this crooked company! Wouldn’t even give them one star!

I’ve been using Clover for

I’ve been using Clover for our business, paying a monthly fee and initially shelled out for the device. Lately, business transactions slowed down a bit. Out of nowhere, Clover canceled our account. The kicker? They hit us with a $500 cancellation fee without giving us a heads-up. It's frustrating. Feels like they’re not reliable when it comes to handling quieter months. I thought we were in it for the long haul, but now I'm stuck questioning their commitment to small businesses. Definitely, something to consider if you're thinking about signing up. I expected better support and communication from them, especially during slower periods.

So, I had a pretty

So, I had a pretty rough time with this company. They kept making promises they didn't keep, bouncing me around from one person to another. I was supposed to get a call from a supervisor, but that never happened. They couldn't get my machine working as they said they would, so I decided to cancel my account. That didn't happen either, and I ended up getting charged for four months! Even after returning the machine, which I have proof of, they never credited me back. This whole ordeal has cost me time and money. If you're running a business, you definitely don't want to deal with this kind of hassle. Seriously, avoid Clover products!

Man, dealing with this company

Man, dealing with this company has been a nightmare. I’ve been trying to make simple edits like updating our phone number and address, but they’ve stripped away all our editing capabilities. Now, every minor change requires a phone call, and it’s like passing through an endless loop of transfers. It’s been 10 days, and still, nothing’s resolved. They also removed our ability to create API tokens, making our workflow dependent on their clunky online interface. This whole experience has been draining. The stress from their poor service is taking a toll on me. Honestly, it’s been one of the worst customer support experiences I’ve had.

Awfull experience

I gotta share my experience with this company. Ordered a card reader and barely had it for 30 days. Things went downhill fast. Wanted to cancel the order, thought it'd be a simple process. Nope! They still charged me $500, just like that, and somehow applied it towards my credit without any heads-up. Felt like I was chasing my own money around. It's so frustrating dealing with them, honestly. I just wouldn't recommend using their services at all. It's a mess and more trouble than it's worth. Save yourself the headache and look somewhere else. This company needs to seriously rethink how they treat customers. Total disappointment.

I’ve been dealing with Clover

I’ve been dealing with Clover POS and, honestly, it’s been a real headache. Every time I call customer support, it feels like I'm just stuck on the line forever and nothing actually gets fixed. And the prices, wow, they’ve shot up twice in a year! The first hike came out of nowhere and now they’ve doubled it again. They said it's for “updates,” but no one seems to know what these updates are supposed to do. It’s all so confusing and frustrating. It's like, I'm just looking for some straightforward answers, but instead, I get more questions. I really hoped for better service and clarity, but so far, it’s been quite disappointing.

Last year, I got a

Last year, I got a Clover Go to handle payments at local markets. After a rough hurricane hit our area, I hadn't touched it since last spring. Tried using it again this weekend only to find out it was "compromised." It's been sitting safe in my shop all this time! Reached out to customer support, hoping for help, but they rudely insisted I'd need to buy a new one. Really? Used it once and now I gotta fork out another $200? That’s just not right, especially for a small business owner like me. Decided enough's enough. I'm switching back to Square and ditching Clover altogether. Small businesses deserve better support and respect!

I had the worst experience

I had the worst experience with this company, and my sales rep, Chris Gheraldi, was terrible. He promised me a bunch of things, but none of it happened. I signed up months before opening my business, thinking everything would be ready, but nope. They made me pay even more money just to get my system running on time. And after my business opened, Chris just disappeared. Then, out of nowhere, they demanded $3000 from me, even though I wasn’t supposed to pay for another 45 days. This company is a total scam. If you’re in NJ or nearby, avoid Chris Gheraldi. I’m seriously thinking about filing a lawsuit if they don’t fix this mess.

It's not worth the hassle

Running a restaurant in El Paso isn't easy, and dealing with a broken clover system made it worse. I returned the device following their instructions, expecting a quick replacement. But a month passed, and nothing. I called, and they couldn’t find any info, suggesting it might be under a different account. Frustrating! I spoke to a supervisor who called me, but then she just hung up. Meanwhile, they kept charging me monthly, and even more than expected. It's been a headache, and if you're trying to keep your business running smoothly, I’d advise looking elsewhere. This experience has been a mess, and it's not worth the hassle.

Scam

Stopped by the shop today, ready to pay with my phone, but the Clover terminal wasn't having it. Tried tapping, nothing. Ended up having to use my card, but even then, the keypad was missing those letter keys, which was a bit annoying. Mentioned to the owner that maybe it's time for an upgrade on the equipment. It's not the first time Clover's given me trouble here, which is a shame because everything else about the place is great. Really hope they consider switching up their system soon. It'd make the whole experience a lot smoother. I love supporting local businesses, but having reliable tech is kinda important these days.

I called the support team

I called the support team about an issue with a terminal charge I never authorized. It’s been on my bill for three years, and I’m just realizing it now. When I reached out, the agents struggled to even log into their system and somehow acted like it was my fault. It was incredibly frustrating, and I felt like they were passing the blame onto me instead of helping solve the problem. After all this time, I'm really upset and considering taking legal action. This experience has been a real letdown, and I expected way more from them. They need to get it together and fix their customer service because this has been a nightmare.

So I thought I'd give

So I thought I'd give this company a shot about seven weeks back. Well, let me tell you, it's been one wild ride. They messed up my bank account setup right out of the gate. I was left hanging with no payment for a whole month. By week five, they finally threw £25,000 my way but still owe me £7,000. Getting in touch with them? Forget it. Jamie, the nationwide finance manager, reached out just once this whole time. It's been frustrating and honestly, I'm really regretting dealing with them. If you're thinking about it, maybe reconsider. It's been a rough experience, and I wouldn't want anyone else to go through this mess.

Customer service was a nightmare

I recently tried this product, and while the interface works well technically, dealing with their customer service was a nightmare. When an issue came up, I thought reaching out to support would help, but it was a huge disappointment. The support team seemed uninterested in resolving my problem, and their attitude was downright dismissive. It's frustrating because I expected at least a bit of courtesy. Instead, I felt like I was bothering them. It's a shame because the product itself isn't bad, but the way they handle customer issues just ruins the whole experience. If you need support, don't expect much help from them.

I ordered from my favorite

I ordered from my favorite deli using Clover, planning to pick it up the next day. But, the deli called that same afternoon saying my order was ready. I double-checked and I definitely scheduled it for the next day because the food was for an event. Now, the sandwiches would sit for two nights, which is not ideal. I tried to contact Clover to fix this, but it was impossible. Their support is non-existent, and you just get bounced around. It's so frustrating! I don't even have a Clover account; I was just redirected there. I won't pay for this mistake and will dispute the charges. Clover needs to get their act together!

I had the worst experience

I had the worst experience with Clover. The sales rep tricked me into signing a contract I didn't even agree to. I asked to cancel it on day one, but they ignored me. Clover and First Data are just playing games and harassing their customers. Here's the crazy part: they never gave me any equipment, and my credit card processing is done by another company, yet they keep charging my bank account for nothing! It’s maddening. There’s no one to talk to about it either. I can't believe these shady practices are allowed. Now I'm stuck paying for 48 months for absolutely nothing. Avoid Clover if you want to keep your sanity.

Most frustrating experience ever

I had the most frustrating experience trying to cancel my account with this company. After deciding to cancel, I called and spoke with a girl named Dana. She was rude and dismissive, making sarcastic comments about the charges I was disputing. Even after the call, they kept charging me for months. It's like they just ignored my request to cancel. Honestly, it felt like they were just trying to squeeze more money out of me. I've never dealt with such unprofessionalism before. There are definitely better companies out there that actually respect their customers. Stay away from this one if you value your time and money.

I thought I'd give Clover

I thought I'd give Clover a shot for my business, but what a mess that turned out to be! I got stuck in this endless loop between their tech support and Merchant Services. I mean, over 6 hours of my life wasted over two and a half days just trying to stop these bogus charges from hitting my account. It was clearly an account setup issue, but all I got from Merchant Services was a half-hearted "sorry." I kept asking them to fix the account, but nobody wanted to take responsibility. It felt like nobody really cared to solve the problem. Honestly, it's been a really frustrating experience, and I expected better support.

I can't even begin to

I can't even begin to describe how frustrating my experience has been with this company. They’ve got my money, but it’s just sitting there instead of being deposited into my business account. Because of this mess, I've been hit with five overdraft fees. You'd think getting someone on the phone would be easy, but nope, it’s like trying to talk to a wall. It's been a nightmare, and I'm seriously considering taking this up with the Banking Department to get it sorted. If you're thinking about using their services, just don’t. Save yourself the headache and look elsewhere. I wish I could give them zero stars, honestly.

This is just... exhausting

Man, dealing with this company has been a headache. The system they promised just doesn’t deliver. It’s all over the place, and don’t even get me started on the billing—what a mess! I can't wrap my head around their invoices, and transferring them to accounting? Forget it, it’s a nightmare. Now, my shop’s closed and I'm trying to cancel, but reaching their so-called "loyalty team" is like chasing a ghost. It’s been days, and still no luck. It’s frustrating because I used to work with Lightspeed before, and they might’ve been pricey, but at least they treated you like they actually cared. This is just... exhausting.