Clover.com Reviews - 267

We've been running our retail

We've been running our retail business for over a decade, and six years ago, it was time for a tech upgrade. We chose Clover for our POS system. Initially, the interface seemed geared towards the Food/Beverage industry, but our sales rep assured us they were expanding into retail and addressing our concerns. However, when the machines arrived, our sales rep vanished. Fast forward six years, and we're switching to Counterpointe. Clover never implemented the promised features for retail; in fact, they removed some useful ones. Customer service has been a disaster – unresponsive on weekends, frequent system glitches, and rude representatives. One even threatened to shut down our terminals during a dispute! We had hoped things would improve after renewing our contract, but they didn't. It's been a total nightmare.

Pretty bad experience ever

I had a pretty bad experience with Clover Sales and their guy, Jack Boyd. I asked him upfront about all the fees, and he assured me there were none. But guess what, when I got the terminal, there were extra charges. I didn't even set it up; just packed it back and asked how to return it. Jack tried to convince me to use it with my employee's hotspot, which was ridiculous. When I insisted on returning it, he just stopped responding to my emails. I called Clover support, and they said there’s a $500 early cancellation fee even though I never used the terminal. One girl even hung up on me! Finally, after a month, they said Jack wanted to impose the fee. Meanwhile, they kept charging me for three months. I had to stop payment through my bank. This whole thing felt like a scam. Avoid these guys at all costs.

Beware

I joined Clover Go a few years back, thinking it would be a sweet deal since I only needed to pay for the device. The first couple of years went pretty smoothly, with just a minor transaction fee. But then things went south in the third year. Suddenly, they hit me with a $200 service fee, which wasn't part of the agreement. My bank and I flagged it as fraud, and they reversed it. But then, bam, a $500 charge came through. Same routine with the bank, and I ended up closing my account. When they tried charging me up to $1200, I reported them to the FTC. It's been a hassle with collection notices, but I haven't paid a dime. If you're considering Clover, be warned. They might break your contract and play the victim. Go with Square instead. Better service, actual free subscription, no contract nonsense.

I got this Clover system

So, I got this Clover system for my small café, thinking it would make everything smoother. They promised it would come with my menu all set up and ready to go, but nope, it arrived completely blank. I had to start from scratch, which was just the beginning of my troubles. The real kicker is the so-called support. First, you can't understand the person on the other end of the line. Then, you waste ten minutes verifying your identity multiple times. And when you finally get through, it feels like they have zero clue what they're doing. I spent over an hour on the phone today, mostly on hold, trying to fix an issue that's costing me money. The frustration is unreal. Honestly, I'm about ready to ditch Clover and find something better. This experience has been beyond disappointing.

I had a terrible experience

I had a terrible experience with their customer service. It felt like an endless maze. First, you have to navigate through this super complicated menu just to talk to a real person. And then, they keep asking to verify my account info over and over. When I did get through to an agent, they were no help at all and just tried to transfer me to some other department. It was like being stuck in a loop, with different departments and phone numbers. Canceling the account was a nightmare too, always another department to deal with. Took forever to figure out what the mysterious charges on my account were. They apologize and act understanding, but they never actually fix anything. Their idea of "personalized help" is sending you to read useless blogs on their website. So frustrating!

Starting a new restaurant was

Starting a new restaurant was supposed to be exciting, but dealing with Clover turned into a nightmare. They promised me free hardware and a penny-a-month deal. Instead, I got billed for two months, and they sneakily started charging before I even opened. Customer service? Barely helpful. One minute, they're saying they'll assist, the next, they're trying to slap me with a $750 early termination fee. Luckily, I managed to get that waived within their 30-day window. But the chaos didn't stop there. My menu prices were mysteriously altered, and my printer had a mind of its own. I swear, Clover has too much control over my setup. Now they're pushing for a monthly subscription. No thanks! I'm done with Clover and moving to a better POS company. Avoid them if you can!

I've got a couple of

I've got a couple of coffeehouses, and one of them has a bar for beer, wine, and cocktails. We’ve been around for 33 years and jumped on the Clover POS system as soon as it was available. Right now, we use three different Clover setups. For the most part, it works well for quick service. I'd give it four stars for functionality. But here's the kicker - two-factor identification. It's a nightmare. With two owners, a general manager, and store managers needing access, the new two-factor ID is ridiculous. The code always goes to one person's phone, and then we’re stuck forwarding it every time someone else needs to log in. It's a major hassle. If I find a good POS without this nonsense, we’re switching. Clover knows about this issue, but nothing’s changed.

I’m a small business owner

I’m a small business owner and my experience with this company has been a nightmare. I signed up thinking they’d help process my sales, but it turned into a mess. I made a $3000 sale on April 1, and as of late April, I haven’t seen any funds. They kept telling me it takes two business days to get a response, but nothing happened. Their risk management asked for every document under the sun—bank statements, business license—and it just dragged on. Then, out of nowhere, they said I needed that sales amount in my account just in case. Seriously? The money was taken from my customer, but still no sign of it. They even charged me $16 for no reason. I canceled everything and refunded my customer myself. Total scam. Stay far away if you’re a small business!

A pretty frustrating experience

I had a pretty frustrating experience with this company. When I spoke to Jack Boyd, he gave me a lower price, and I specifically asked about any hidden costs. When the terminal arrived, I quickly realized there were extra charges. I didn't even finish setting it up before I decided to return it. But Jack just ghosted me after making the sale. I sent three emails, but no response. I even reached out to customer support, but no one provided return instructions for three months. They kept charging me even though the machine was brand new in the box. Finally, after threatening legal action, they sent the return instructions but now want to charge me a $500 early cancellation fee. I never used the machine or their service, not even once!

Just had a terrible experience

Just had a terrible experience with Clover POS. When I opened my store last October, I needed a system that could connect my Shopify site, my store, and my Etsy shop. The Clover rep assured me it would work, so I signed a 48-month lease for a Clover Solo station. But when I got it, it didn't connect to Shopify as promised. Turns out, Clover doesn't support Shopify at all. I contacted the rep, and she said I'd have to wait 90 days to return it. I returned the machine in January, following all their instructions, and have proof of shipment and receipt. Now, they want me to pay for the entire lease! This is so unfair. The rep misled me from the start, and I never even used the machine. I’m beyond frustrated and refuse to pay for this.

Avoid it

You know, dealing with Clover has been a nightmare for my business. The system just doesn’t mesh well with delivery apps like DoorDash or Uber Eats, which is crucial for a restaurant these days. Adjusting modifier prices for these apps? Forget about it! It's like they don’t understand what running a restaurant in 2025 is about. And the worst part? They won’t let me access my own customer data. I spent over $800 entering customer information and rewards points into their system, and now that I want to switch to Square, they won’t release it. It’s my data, not theirs! It feels like they’re holding it hostage just to keep me stuck. Honestly, it’s been a waste of time, money, and energy. Avoid Clover if you care about your business.

Running my small business with

Running my small business with the Clover system was a mixed bag. The system itself was okay, but contacting customer service was a nightmare. I'd be on hold for over an hour whenever I had issues. After selling my business, I was shocked to find out I had to buy out the machine early and send it back. A month later, I got a call about a $30 balance, even though I was sure everything was settled. After a frustrating half-hour argument, I just paid to be done with it. Four months later, they claimed I owed $175 in collection fees. The rep I spoke to was dismissive, and despite explaining I'd settled everything, she threatened collections. This feels like a scam, and I can't recommend them—terrible customer service and integrity.

Steer clear!

I gotta say, dealing with Clover has been a nightmare. Imagine being transferred to five different departments, explaining the same issue each time, only to end up where you started. It's like a bad game of telephone. They have these blackout days where the system just crashes nationwide. You literally have to pray that your customer's cards go through offline. The last blackout on March 14, 2025, was a disaster. They promised credits for any failed transactions, but guess what? That never happened. I spent two hours talking to about twenty different people before I finally gave up. Once my contract is up, I'm definitely switching to Square. If you wanna waste time and lose money, go with Clover. Otherwise, steer clear!

Honestly, using this new payment

Honestly, using this new payment service for my church donations has been a headache. It started with my card being compromised right after they switched providers. Thinking I was smart, I switched to a prepaid Visa, but problems kept popping up. Payments were often incorrect, and somehow, it set up a monthly subscription when I clearly opted for a one-time donation. Canceling that has been a nightmare. Luckily, with the prepaid card, I dodged worse issues, but the hassle has really put me off. Before this switch, everything was smooth sailing, but now, after months of problems, I've decided to stop using the church's online tithing platform. It's a shame because I love supporting them, but this service makes it impossible.

Back in 2020, just before

Back in 2020, just before the pandemic, we got our first Clover system. It worked like a charm, no issues at all. Fast forward to 2025, and we had to upgrade—no choice there, thanks to some looming transaction losses. Grace Pardie from Fiserv was our go-to person. She was super nice, explained everything well, but the pricing was a bit of a mystery. We ended up signing up for a four-year plan thinking it was the best for insurance reasons. But, man, it’s costing us way more than expected—almost 10k! We’re a tiny mom-and-daughter shop, and this feels like a huge hit. Transparency, folks, that’s what’s missing here. If you’re a small business, make sure you know all the costs upfront. Here's hoping for a resolution soon!

Definitely wouldn’t recommend

I tried out Clover with a 30-day trial to see if it would fit my business needs. During the virtual training, I realized it wasn't the right match, so I canceled within the trial period. They told me to contact my salesman to end the equipment lease, but he never replied to my calls or emails. After the trial ended, I was charged for both usage and equipment. Calling Clover was a mess of transfers, but eventually, I got someone who figured out my cancellation was recorded but not processed. He sorted the Clover account, but I had to deal with the lease company separately. They said everything seemed clear, yet nothing changed. It’s been frustrating, and I’m still getting charged. Definitely wouldn’t recommend Clover.

Running a busy café means

Running a busy café means I rely heavily on my card terminal. When it stopped accepting debit payments, I called tech support for help. Instead of fixing the issue, they reset my terminal to factory settings, which completely broke it. No heads-up that this might happen, just a dead terminal and lots of unhappy customers. I was told a new terminal would arrive in 24-48 hours, but two days later, it still hadn’t been ordered. After calling again, I was told it would be another 48 hours, but because it was the weekend, it took four days. A whole week of lost sales, frustrated customers, and staff missing out on tips. No apologies, just poor service. I’m definitely switching providers for my terminal and POS needs.

Mess

Back in February, right before my back surgery, I needed to add a service fee for customers. My old system, Flex 1, was outdated and couldn't be upgraded, so I had to get a new Flex 4. They mailed it to me, and I set it up myself. It worked for two days, then I went to the hospital. When I returned, it didn't work. Called support, and they told me to call back on Monday. Thankfully, I still had my old Flex 1, which I charged up and used. It even added the surcharge and did reports! Clover kept sending me reminders to return the old one, but I didn't. Now, they’re charging me for both systems, and support is useless. A month later, I’m still dealing with this mess. I might need to get a lawyer involved.

Navigating this company's system was

Navigating this company's system was a nightmare. I tried setting up an application in their sandbox after jumping through all the hoops, but every time I got a token, it was immediately invalid, giving me a 401 error. Customer support was no help either. They couldn't find my business account, even though it's been processing transactions for over a year. I gave them everything - Merchant ID, phone number, business name - but nothing worked. The last straw was when I suggested using the device's Serial Number (Flex 3rd Gen.) to find my account, and even that wasn't possible. I've never experienced such a frustrating situation with a company that should be able to locate a long-standing account.

I can't even express how

I can't even express how frustrating my experience has been. Back in April, I bought something from a company using Clover, and my payment got stuck in a security hold for what they said would be five business days. But those days passed, and nothing happened. They promised the funds would be released in another three days, but again, nothing. When I tried to get answers, I dealt with someone named Christele who was incredibly unhelpful and rude. She couldn't explain the issue or direct me to someone who could. It's been over a month and a half, and my $3000 is still in limbo. The small business I worked with is now involving an attorney. It's just terrible. I wouldn't trust them ever again.

I regret ever using this

I regret ever using this payment processor. I stopped using them back in January 2024, but kept paying their small fee which was fine until I closed my business a year later. When my business shut down in January 2025, I switched to their free services. Despite not using their services for over a year, they forced me to go through the PCI compliance process, which is super confusing and hard. Since my business was closed, I thought I didn't need to worry about PCI compliance. Today, I found out they sent a $350 bill to collections without any prior notice—no calls, no emails, nothing! Their fees are ridiculous and their customer service is worse. Avoid them if you can. Use Square instead.

Awful customer service

Dealing with their customer service was a frustrating experience. Every time I called, I was stuck waiting on hold for about 15 minutes, and when I finally got through, the staff seemed clueless about technical issues. The head of technical support never picks up the phone, preferring to hide behind emails instead. Replies are slow, taking anywhere from a couple of hours to a whole day. If they miss a question, you’re stuck in an endless loop of emails. It's like they avoid direct calls on purpose, making everything more complicated than it needs to be. After two days and over six emails, I still don’t have a clear answer to my simple question. It's ridiculous and feels like a bad joke.

I had the absolute worst

I had the absolute worst experience with this company. If you're a small business owner, seriously, steer clear. They froze our money for weeks, leaving us stranded and scrambling. Customer support? What a joke. Spent countless hours trying to get help, only to talk to agents who had no clue what they were doing. We used them for just one weekend, and that was enough to see how terrible they are. It's like they exist to scam small businesses with their awful service. The support team is outsourced overseas, so good luck finding someone who actually understands your problem. It's not worth the stress. Do yourself a favor and find a better option. This company is a total disaster.

I remember this one time

I remember this one time I thought I finally found a solid service for my small business. Everything seemed cool at first—they approved me for all sorts of things right off the bat. But then, when it came down to actually processing credit cards, they suddenly decided my business didn't qualify. Just like that, I'm locked out of my account. They even had the nerve to email me, saying they wouldn't process anything until I got another business involved. Meanwhile, my account stayed open, and they kept charging me a processing fee for an approval that didn’t really mean anything. It felt like they were draining my bank account without delivering on their promises. Super frustrating.

I've been using their systems

I've been using their systems for a few years now, and it's been a rollercoaster. Recently, they told us we need to replace everything due to obsolescence, with costs soaring up to $3,000 per unit. We have a couple of main systems that were originally around $2,000 and two Flex machines that used to be $700—now shockingly bumped to $3,000. It's frustrating for a small business like ours. To make matters worse, their fees have doubled since we haven't upgraded, charging $100 per device and an extra $20 if you don't jump through their compliance hoops. Ultimately, I took my business elsewhere. It's been a costly and time-consuming experience. Be cautious if you're considering them.

It's just not worth the hassle

As a small business owner, I've had a rough time with Clover's POS system. Recently, they decided to scrap our affordable monthly plan, pushing us towards more expensive options without any heads-up. It feels like they don't care about small businesses like mine. The customer service is a nightmare too; it’s nearly impossible to find someone who actually knows what they’re doing. It's beyond frustrating. I've started exploring other POS options, and once I find the right one, I’m definitely switching. It's disappointing how Clover handles things, putting extra strain on our costs. I wouldn't recommend their services to anyone in my situation. It's just not worth the hassle.

I had a really tough time

I recently had a really tough time with Slice Merchant Services. My small business got caught up in a contract with them that had a bunch of hidden fees and non-cancelable lease terms that they never told us about. It's been a nightmare trying to sort this all out. I feel like they tricked us into signing something we didn't fully understand. I’ve heard that their practices might even be illegal, violating consumer protection laws and possibly even the Truth in Lending Act. If anyone has managed to resolve their issues with Slice Merchant Services or has gotten help from the FTC or any other organization, please reach out. We really need some guidance on what to do next.

When I first got into

When I first got into this whole card reader thing, I wasn't the best at reading the fine print. The salesperson assured me there'd be no extra fees, just the cost of the card reader. Well, that turned out to be false. If you're like me and not a contract expert, definitely get them to send it over before meeting up. They convinced me to get a second reader, saying it was a sweet deal. I was clear about only wanting to pay £30—no hidden fees—and they agreed. A few months in, surprise, surprise—extra charges popped up. Now, I'm stressed and wish I'd gone with another company. I was warned about hidden costs, but the salesperson insisted there weren't any. Lesson learned.

I’ve had issues with Clover

I’ve had issues with Clover before, but now it's just ridiculous. I closed my Clover account in November because they were so bad at handling things. I had set up semi-annual payments for some customers, thinking it would be easier. But now, months later, my customers are getting invoices from Clover even though my account is closed! It's making me look like I'm charging them twice. I thought closing the account would stop everything, but nope, Clover is still billing them. It's honestly a nightmare. They told me to just tell my customers to ignore the invoices – like, seriously? This company is a mess, and their customer service is terrible. Avoid Clover at all costs!

I've been in the payments

I've been in the payments game for a while, and let me tell you, Clover and Paymentsense are not what they used to be. When I first made the switch, it all seemed pretty good—decent rates, not too shabby customer service. But now? It's like a different company. The rates have crept up, and trying to get any help from customer service is like pulling teeth. I'm seriously considering taking my complaints to the FCA and Ombudsman because it feels like they're just not listening. If you're thinking about using them for card payments, I'd seriously reconsider. It’s not worth the hassle and frustration in the long run. Just trying to save you the headache I’m going through.