Airbnb Reviews - 525

I’ve been renting places online

I’ve been renting places online for over 15 years, but decided to give Airbnb a shot. Booked a stay, paid, and just 10 minutes later got an email asking me to verify my identity. Uploaded my driver’s license, no problem. Then, 20 minutes later, they canceled my trip and suspended my account because of a background check revealing a 20-year-old marijuana charge. I have a stable job for 15 years, own a house worth more than the one I tried to rent, excellent credit score, and still, Airbnb rejected me. It’s frustrating, especially since I’ve rented cabins, houses, and hotels for years without any issues. Tried to appeal, but it's been two weeks with no response. If you’ve got any sort of background, maybe avoid Airbnb. They clearly don’t care.

I booked a place through

I booked a place through Airbnb and it turned into a nightmare. The apartment was filthy and unsafe, totally unfit for anyone. I immediately reached out to Airbnb with evidence, but they just left me hanging. I was stuck outside, homeless in a foreign country, no support whatsoever. Their customer service is useless, just hours of “we’re checking” nonsense while I was freezing outside. No supervisor, no rebooking, no real help. Just generic apologies from clueless chat agents. I ended up finding a hotel myself, paying out of pocket again, without any help from Airbnb. They don’t care about guests; they protect dirty hosts and take your money. Never using Airbnb again—it’s a scam hiding behind empty promises. If you value safety, avoid Airbnb.

Troubling experience

I had a troubling experience during my recent stay in Buenos Aires, which left me feeling uneasy. When I arrived at the building, the porter directed me to the service elevator. As a black man, this felt off, especially since other guests, who weren’t black, never mentioned anything like this. When I reached the right floor, my host didn’t open the door, claiming he fell asleep. I was stuck outside, talking to Airbnb support for hours before I got any real help. Even when I left at 6 a.m., the porter didn’t acknowledge me. Airbnb said the host violated their guidelines, but they didn’t address the porter’s actions. It’s frustrating when companies say they have a non-discrimination policy but fail to be transparent about their investigations.

It's been a nightmare dealing

It's been a nightmare dealing with Airbnb lately. I'm a host, and after a guest damaged my stuff and stole from my home, I filed a complaint, complete with a police report. I thought they'd shut down the guest's account, but instead, they closed mine, accusing me of the very thing I reported. For the past three weeks, I've been fighting to get my account back. I've made around 200 calls and sent nearly 100 emails. I've even tried reaching out on social media like Twitter, Facebook, and Instagram. Support agents say there's no reason for my account to be closed and that it's under review by a specialized team, but I've heard nothing from them. I feel completely abandoned. Airbnb support promised to help, but here I am, still waiting.

I was really looking forward

I was really looking forward to a family getaway, but Airbnb threw a wrench in our plans. They cancelled our booking just six weeks before we were supposed to leave. I get that sometimes things happen, but it felt like they dropped the ball on ensuring everything was solid from the start. They did try to help us find another place, but nothing matched our budget or location needs. The whole family was bummed out. I hoped Airbnb would step up and cover the difference, as other companies have done for me in the past. After a lot of back and forth with Ronald, a senior manager, they offered compensation, but then backtracked. It's frustrating, especially when they have both verbal and written agreements. Feeling let down is an understatement.

I stayed at the "Townhome

I stayed at the "Townhome in Anchorage" Airbnb and it was quite an experience. Initially, everything seemed fine, but soon after, I started noticing bites. Thought it was just mosquitoes at first, but a closer look at the mattress suggested otherwise—bed bugs! Reached out to the host and Airbnb with pictures, and they quickly arranged for pest control. The pest guy said it would need a second treatment, and I shouldn’t use the bed till then. Feeling uneasy, I chose to leave early and was refunded for the nights I didn’t stay. But what really bugged me was seeing the listing still active before the second treatment was done. Airbnb said they were handling it, but it didn’t sit right with me. I just hope nobody else has to deal with this.

It was a disappointing stay

Staying in this apartment was a real letdown. While the location was convenient, everything else was far from ideal. The mattresses were so thin, it felt like sleeping on a board. To make matters worse, the heating was broken, leaving us freezing. We tried to get it fixed, but the host was unresponsive and only got back to us when it was inconvenient. The shower was a nightmare too, constantly switching between scalding hot and freezing cold. The lack of basic amenities like soap, and the worn-out towels, didn't help. The living room furniture was uncomfortable and shabby, and the place had a musty smell that never went away. Cleanliness was a big issue, with dust and even old slippers under the bed. Overall, it was a disappointing stay.

I was planning a trip

I was planning a trip and found a cool-looking "Villa in [Name X]" on Airbnb. I thought it was just a fancy name for a place in the city I wanted to visit. But, surprise! It was two hours away in a totally different town. Seriously, who would think that? The app didn’t make it clear at all. For someone who's not familiar with the area, this is super confusing. Airbnb really needs to label these listings better and show how far they actually are from the searched location. When I tried to sort it out, customer service sent me these generic responses about valuing customers, but offered no real help. No option to cancel, no refund, nothing. Just empty words. It really feels like Airbnb is more about looking good than actually helping out.

Booked Casa Sun in Puerto

Booked Casa Sun in Puerto Del Carmen thinking it’d be a peaceful retreat, but it turned out to be quite the opposite. The place was supposed to offer tranquility, but there was a loud construction site right opposite. Constant noise from power tools meant I couldn’t enjoy the outdoor space or even open the windows. It was pretty much impossible to relax there. I reached out to the host, MR LanzaroteVillas, to discuss the issue, but they just brushed it off, saying they couldn't control neighborhood noise. It was disappointing that they hadn’t mentioned the construction in their listing. I saw a review from June mentioning the same issue, so they definitely knew. It’s frustrating that they stopped responding when I asked for compensation.

After hearing so many complaints

After hearing so many complaints about Airbnb, I felt I needed to share my own recent experience. I've been a loyal user for over 11 years, spending thousands on bookings. But lately, the fees have skyrocketed, and the customer service is just not there. Recently, I had to verify my ID—odd for someone who's been using the platform for over a decade. I uploaded my driving license right away, but after waiting six hours, no response. When I called customer service, they said the system couldn't recognize my face. What? They then said it needed a colored photo, but UK driving licenses aren't in color! I was baffled. It's so frustrating. I'm seriously considering deleting my account and finding a new platform. Anyone else feeling the same?

You know, I had this

You know, I had this trip planned for my mother-in-law’s 75th birthday, and we found this lovely condo. The place was great, but dealing with Airbnb was a whole other story. Their pricing was all over the place! They showed one thing online, $647 a night, no cleaning fee, but then the host had a totally different rate, $428 a night with a $140 cleaning fee tacked on. That’s a huge difference, nearly $700 more than I expected! When I tried to sort it out, Airbnb just kept passing the buck and then closed my case without really helping. They tossed me a $150 coupon, but honestly, it felt more like a slap in the face. I mean, we just wanted some honesty upfront. Next time, I'm sticking with VRBO or going straight to the property managers.

Pretty rough experience

I recently had a pretty rough experience with Airbnb that left me feeling pretty frustrated. I had a place booked, and just as I arrived at the doorstep, the host canceled on me out of the blue. All I got was a quick apology and some excuse about a mix-up. It was infuriating! Airbnb’s customer service took ages to respond, and when they did, it was just the usual scripted responses. After hours of back-and-forth, I finally got a refund plus a little extra, but it cost me a whole day of my vacation. This incident makes me question how reliable the reviews are on Airbnb, since negative experiences seem to be brushed aside. While most of my stays have been great, this has made me reconsider using Airbnb until they improve their policies.

Being an Airbnb host for

Being an Airbnb host for over a decade, I've seen the good and the bad, but lately, it's been more bad than good. The customer service has gone downhill. They outsource support to folks who barely understand English and stick to scripts. If you challenge them, they just close your case. Once, I tried escalating an issue with a Senior Case Manager named Rhea, but got a scripted response and no real help. They claim you have 24-48 hours to respond, but they close cases before you even wake up. They message you at odd hours since the support is based in Asia. It’s clear they don't care about hosts anymore, just about making money. If you complain, your bookings mysteriously drop. It’s a shame to see such a reputable brand fall apart.

I tried booking a place

I tried booking a place through Airbnb and it turned into such a hassle. The host canceled because of a pricing error, and then Airbnb customer service was a mess. They refused to refund to my bank account, only offering Airbnb credit. After pushing hard, they tossed in a 22-euro "extra refund" and then a 400-euro voucher, but it was like pulling teeth. They even tried to help with a replacement booking, but the options were way off, and the rebooking never got done. Customer service stopped replying, so I had to call them and ended up talking to three different people, none of whom solved anything. I wasted four hours and still had no resolution. Honestly, this was one of the worst service experiences ever. Save your time and money!

You won't believe what happened

You won't believe what happened with Airbnb's AirCover program. I'm a regular host who’s always been careful and professional, but when a guest caused major damage to my Dhanmondi apartment, Airbnb really let me down. I jumped through all their hoops—submitted videos, photos, receipts, everything they wanted—but they still refused my claim. They said it was "misrepresentation" but never explained what that even meant. I feel so betrayed by a company that talks big about "host protection." It's not just frustrating; it's unfair. I've taken this to the BBB and am gearing up to share my story on social media and the press. If Airbnb doesn't fix this, I’m thinking about legal action. Airbnb, take care of your hosts, or risk losing them.

I had the most frustrating

I had the most frustrating experience with Airbnb recently. I booked a room, saw a better one, canceled the first and rebooked the second right away. Turns out neither was available, and the host offered a third, inferior room. Airbnb wouldn't refund my money to my bank, only as credit on their platform. They even said they can't transfer the funds back to my bank, which is hard to believe. For three days, I tried to resolve this with Airbnb, but they kept closing our chats and insisting on phone calls. They even closed my account when I mentioned involving PayPal. Thankfully, PayPal came through after a month and refunded me. Airbnb’s tactics felt borderline illegal, and it was a nightmare dealing with them. Avoid if you can!

Disappointing feeling

I recently had a frustrating experience with Airbnb where they charged my card a week before the payment was due. According to the hosts' policies, I should have been able to cancel for free up to 24 hours before check-in. This felt misleading and possibly even illegal under UK consumer laws like the Consumer Rights Act 2015. It's pretty concerning that a big company like Airbnb would ignore such basic consumer rights. Their "charge now, refund later" approach puts the financial burden unfairly on users. I've already filed a complaint with the Competition and Markets Authority and encourage others in the same boat to do so. For a platform that claims to prioritize guests, this experience left me feeling disappointed and cautious.

Left feeling frustrated with Airbnb

Booked "Betsy the Retro Caravan in the Woods" for a festival weekend, thinking it’d be the perfect spot to crash after some music and fun. Host Sally Marie knew we were festival-goers and that we’d be back late, but only the night before check-in, she suddenly pulled the rug out. Apparently, two cars were a problem, even though we were just two guests. Worse yet, she didn’t want us coming in late because of her guard dogs and other guests. Nowhere in her listing did it mention a curfew or parking limitations. Felt like discrimination against us just because we aren’t their type of guests. Spent a stressful day scrambling for another place. Left feeling frustrated with Airbnb's lack of support and this host's poor communication.

Such a disappointment

I recently had a nightmare experience with Airbnb, and it's left me really shaken up. This was my second time dealing with issues, but somehow it ended up being even worse. I booked a place, and six weeks before my trip, I reached out to the host with some important questions about the area—stuff like how far it was from town and what transportation was available. I never heard back. The silence was unsettling, especially since I was traveling to an unfamiliar country. Feeling unsafe, I canceled and asked for a full refund. It's been over three days, and Airbnb hasn't even contacted the host. Despite spending $1600, they refused to refund me. I’m now pushing to escalate this to their Trust & Safety team. Such a disappointment.

Avoid!

I’m new to Airbnb and was trying to book a place. I was comparing two listings and accidentally clicked the wrong one. Realized it immediately and canceled. The host was super nice and gave me a 90% refund, but Airbnb kept over €300 in service fees. Crazy, right? I booked the right place afterward and paid all the fees again. Reached out to customer support, spent hours explaining the mix-up. All I got were vague responses, no real help. If they don’t refund service fees, they should’ve just said so upfront, instead of making me jump through hoops. This was only my second time using Airbnb, and it’s already left a bad taste. I expected more clarity and better support from such a big platform. Gotta warn others about this.

Be cautious

Planning a trip using Airbnb can be a real gamble. Imagine this, you’ve booked a nice place for a month on the other side of the world, and suddenly, your account gets blocked for no reason. Now, you’re left with no place to stay, and getting your money back takes forever. It’s a nightmare if you’ve spent most of your travel budget on that booking. And it gets worse. If you booked during the low season and arrived in high season, prices skyrocket. You might end up paying way more or even be left on the streets. Don’t expect a quick fix either. I followed all the rules, used my personal bank cards, and was polite in all my communications, but my account was still blocked with no explanation or recovery option. Be cautious.

We drove 3 hours excited

We drove 3 hours excited for our vacation, but it was a letdown. The shower was a mess; the head was dirty, and the electric switch was wired all wrong. You had to mess with it to get hot water and then turn it to cold to shut it off. The TV and remote were useless too, and with three kids, it was a nightmare. The host came to clean the shower but couldn’t fix the TV until the last day, which was pointless. They claimed everything was fixed, but I had proof it wasn’t. They seemed to side with the host, ignoring the evidence I provided. Units weren’t fixed to the walls and one fell, cutting my daughter's eye. The shower curtain was dangerous too. If something goes wrong, don't expect help. Never using this place again!

During my month-long adventure in

During my month-long adventure in Greece, two Airbnb experiences were less than stellar. In Chalkida, we found ourselves navigating a maze of safety hazards—a washing machine plugged into a precarious waist-high outlet, and exposed wires from multiple sockets. Worse, the drainage issues were unbearable, and our host vanished for over 9 days, ignoring our pleas for help. Desperate for a better experience, we headed to Kalabaka, but things took a turn when a stranger walked in while I was, well, not exactly dressed. Despite filing a police report and waiting 48 hours, the host with security cameras didn't bother to respond. Airbnb's Safety Team shrugged us off, kept our money, and shockingly, those listings are still up.

I had a nightmare experience

During Easter, I had a nightmare experience with Airbnb. Guests threw a wild party, causing chaos and £2.5k in damages. Police got involved, and it turned out these guests had a history of trashing places. Yet, Airbnb still let them book my home. When I tried to claim damages through AirCover, it was a frustrating maze of bureaucracy. They asked for old receipts and wanted detailed explanations on damage I couldn't witness. Even worse, they wouldn't cover lock replacements after guests took my keys, ignoring safety concerns. It felt like Airbnb was more interested in closing the case than genuinely helping. Hosts, think twice before relying on Airbnb. If things go sideways, you might find yourself alone in the mess.

Our vacation plans hit a

Our vacation plans hit a major snag when our reservation got canceled while we were already on our way. No explanation from the booking site, just a sudden cancellation. When I contacted customer service, they assured me they'd help cover the additional cost of a new place. So, I booked a pricier spot since it was last minute. Later, when I followed up, they completely backtracked. The rep claimed there was nothing they could do, even though their previous email mentioned "Air cover." She wouldn't even read the email properly! In the end, all they offered was a $150 coupon, which didn’t even cover a fraction of the $500 extra we had to pay. I emailed a complaint, but never heard back. Super frustrating experience!

Frustrating and disappointing

When we checked into the Airbnb, it was clear things weren't right. Supplies were missing, the main door lock batteries were dead, and the bedroom and bathroom locks didn't work. We thought the host would fix it, but after a few days, they just stopped replying. After waiting 10 days, I contacted Airbnb support. They said we could stay and get a 30% discount or leave. Moving wasn't an option because of the kids' school, so we stayed. Neither the host nor Airbnb fixed anything. Later, Airbnb refunded just $81.37, which didn't cover the hassle we went through. And only then did they mention their “AirCover” policy, which was never explained to us before. The whole experience was really frustrating and disappointing.

Unexpected experience

I recently had an unexpected experience with Airbnb as a host. A guest had an altercation with a neighbor even before entering my place, which spiraled into a bigger issue. The guest decided to leave and asked for a refund for the remaining days after agreeing to pay for just one night. When I declined, explaining the incident wasn't my fault, he left a false review claiming my property was abandoned and rundown. Despite my strong track record and evidence, Airbnb refused to remove the review. It's frustrating because Airbnb relies on hosts to function, yet it feels like they're not supporting us in these situations. Now, I'm worried about future guests making up stories for refunds. Hoping for a resolution soon.

Using this platform has been

Using this platform has been a bit of a headache for me. I was excited to give it a try, but it seems like they’re more interested in making money off hosts rather than supporting us. I blocked off a date on my calendar, but then got a booking for that same date. When I canceled it just minutes later, they still wanted to charge me, even though the booking was more than a month away. Plus, I'm selling my property and thought it would be considerate to give my guests a heads-up, so they have time to find another place. But no, the platform won't let me cancel the reservations ahead of time for their benefit. Instead, they want me to wait until the sale is final, giving guests less notice. It’s pretty frustrating.

We arrived late, absolutely beat

We arrived late, absolutely beat from our long journey, and just wanted to settle in. Relying on Airbnb’s navigation, we expected to find our rental without a hitch. Instead, we ended up at the neighbors' house, thinking it was our Airbnb. Imagine approaching a stranger’s door at 10 PM, trying to get in, only to realize you're at the wrong place. Luckily, the neighbors were kind and pointed us in the right direction. But it could have gone very differently. What if they’d been scared or defensive? This wasn’t just a tech hiccup; it was a serious safety risk. Airbnb needs to make sure their directions are spot-on. Until then, double-check the address using another map service. Trust me, it’s worth the extra step.

Here's the deal

So, here's the deal. I had this plan to boost my Airbnb experience with some professional photos, thinking it’d be a great way to showcase what I offer. But, things didn’t go as I imagined. They went ahead and published the photos without letting me have a say in the final selection. Now, some of these pictures don’t really capture what I want my guests to see. I reached out to Airbnb about it, hoping for a simple fix, but they told me the photos are managed by their internal team and can't be changed. My only option? Delete my listing and start from scratch, losing all those hard-earned reviews. It's frustrating to feel so powerless over how my business is presented. I expected more flexibility from them.