LensDirect.com Reviews - 92

Good price. Quick shipping.

Good price. Quick shipping. Clear steps for removing the old lens and putting in the new ones. Liked it alot!

Abigail was amazing, sorted my issue.

Abigail was amazing, sorted my issue. One downside was the time it took to reach support. Not Abigail's fault.

The customer service is lacking,

The customer service is lacking, with delayed glasses and a confusing response when I inquired about the delay. Despite a congratulatory message for an upgraded shipping status, the item remains overdue, leaving me puzzled about the supposed benefit. Improved communication and timely deliveries would greatly enhance the overall customer experience.

Fugetaboudit...

It took me a while but I finally figured out that lenses I received from lensdirect.com were poor quality. They seemed a bit off at first but I just wrote that off as "new frames, new lenses, I'll adjust." Well, after doing a comparison with the previous lenses there's no doubt. The quality control in producing my progressives was poor. Lensdirect.com offers some cheap frame options but their lenses are not much less than those of a conventional optometrist. Don't waste you're money trying to save a few bucks. It's not worth it.

Ordered new lenses in July

Ordered new lenses in July, sent my frames, waited 7 weeks for the new lenses, but guess what? Couldn't see a thing. Sent them back, waited another agonizing 8 weeks, got the lenses again, and still blind as a bat. They said return for a refund, which I did. Frames came back in October, but no refund yet. Hit them up multiple times, got the runaround. It's December, still no glasses, and staring at a hefty $554 bill. Absolute nightmare. Never, ever going near this company again. Just a heads-up, they're a total letdown.

My experience with this company was quite bad

My experience with this company was quite bad. They mistakenly billed me for the next three months immediately after my initial purchase, and to make matters worse, it was charged to the wrong credit account. Although they resolved the issue when I contacted them, the promised refund will take 3-5 business days. Dealing with this inconvenience was certainly irritating.

Bought replacement lenses for

Bought replacement lenses for my sunglasses, but encountered a major setback during a beach vacation. Despite having the lenses for just over 3 months, they fell out on day one due to improper sizing. Unfortunately, the company refused to fix them, citing a strict 3-month warranty. Disappointing post-trip discovery.

Disappointing customer service experience.

Disappointing customer service experience. My glasses were returned with a missing nose pad and damaged insert bracket. Despite reaching out to the company for assistance, I received no response. It seems customer support is lacking once they've secured your payment. Disheartening and frustrating, to say the least.

I ordered on Dec 16, reaching out on Dec

I ordered on Dec 16, reaching out on Dec 28 as my order lingered in pending shipment despite verified prescription and payment. They assured it'd ship that day, yet no updated status or tracking number has reached me. Disappointing service, leaving me uncertain about my purchase's whereabouts.

The delivery promise was a

The delivery promise was a letdown. I shelled out $19.95 for the 'Warp Speed (1-2 Business Days),' but the reality fell short. Christmas plans were disrupted without my contact lenses, and the refusal of a delivery refund added to the disappointment. Customer service was downright appalling.

I opened the package

I opened the package and realized I got the wrong one. So of course, I reached out to them to fix the situation. But did they swap it out or give me a fat refund? Nope. Nada. Zilch. And now I'm out $238. Are you kidding me?

You wouldn't believe what happened

You wouldn't believe what happened with my glasses order! So, I place my order on Friday, but completely forgot to attach my prescription. Lens Direct was on it, sending me reminders on Saturday. But tech issues, ugh! I couldn’t upload it. I also ordered contacts—piece of cake. Then, I decided to reorder my glasses on Saturday, but I messed up and got regular sunnies instead of the cool Transition lenses I wanted. Spent all Sunday stressing about the cost of two pairs of glasses plus contacts. Tried to cancel on Sunday, but the bot said nope. Come Monday, I asked a better question and got Keisha. She sorted everything out in 10 minutes. Keisha for the win!

I had a bit of

I had a bit of a dilemma with my Ray-Ban Olympian frames. I needed new lenses and my prescription is tricky, so I didn't think anyone could do it. But LensDirect stepped up. They put lenses in my frames and sent them back in two weeks. When I got them, I was feeling pretty under the weather and the lenses seemed a bit off. I reached out to LensDirect, and they immediately sent a return label. Before sending them back, I visited my doctor, who confirmed the lenses were actually perfect. Turns out, my illness was messing with my vision. Once I got better, the lenses were spot on. LensDirect was awesome throughout the whole thing. Great service and product!

So, there's this place called

So, there's this place called LensDirect where I’ve been getting my contact lenses, and honestly, it's been a game changer for my wallet. The prices are lower than the big brands, but the quality? Just as solid. I was surprised at how much I saved, especially with their discounts and cool rewards program. The shipping options are decent, although the "handling and insurance" fee is a bit of a bummer. Feels like it should be rolled into the shipping cost, you know? On the plus side, they team up with Chase and Amex for even more savings, which is awesome. If you’re looking to save some cash without skimping on quality, LensDirect is worth checking out.

I wasn't sure about ordering

I wasn't sure about ordering lenses online, but Bibi made it a breeze. She really knows her stuff and took the time to answer all my questions, even the ones I thought were silly. It was great having someone so knowledgeable to guide me through the process. Honestly, I felt a bit relieved after chatting with her. If the lenses turn out to be as good as her customer service, I'm gonna be thrilled. Fingers crossed they fit just right! Anyway, if anyone's unsure about ordering online, I'd say give it a shot, especially if Bibi's there to help. She's kinda awesome at her job and makes the whole experience feel like you're in good hands.

Whole experience smooth and stress-free.

So, I walked into the store not knowing what to expect, but Jamal was there, and he was just great. He really knows his stuff and was super patient with all my questions. It's not every day you find someone who genuinely takes the time to break things down for you, right? His attitude was just top-notch, very polite and respectful. I mean, it’s hard to find that kind of service these days. Feeling really satisfied with how everything turned out, and I’m definitely going to tell my friends about this place. They need to experience the kind of service Jamal offers. Seriously, he made the whole experience smooth and stress-free.

I just had to share

I just had to share my experience after receiving my sunglasses today, and wow, they're perfect! Seriously, it’s rare to find a company that nails it from start to finish, but these folks did. From the moment I placed my order, everything was seamless. And when I opened the package? Not just the sunglasses, but also a new case and this lovely little bag that doubles as a lens cleaner. Such a thoughtful touch! It's refreshing to see a business that really gets it and runs so smoothly. If I could give more than five stars, I definitely would. Kudos to them for making everything so effortless and pleasant!

You know that feeling when

You know that feeling when everything just clicks? That was me on the phone with Lens Direct today. I had to switch my payment method because I stopped using PayPal, and honestly, I was expecting a bit of a hassle. But then Jamal picked up, and it was like talking to a friend who just gets it. My account info was already pulled up, ready and waiting, like he was expecting me. It felt like he knew exactly what I needed before I even said it. No stress, no fuss—just straightforward help. It's nice when customer service feels more like a conversation than a chore, and Jamal nailed it.

Good experience =)

I had an experience that really stood out at the store. Sharissa was just incredible. She didn't just help me with my purchase; she went further by ensuring I got all the shipping details. It was a busy day, but she took the time at the end to confirm everything was sorted and even asked if I needed anything else. It's not often you get someone who genuinely cares about your experience and goes out of their way like that. Felt like a VIP customer! It's refreshing to see such dedication to making things right, and it's definitely made me want to keep coming back.

I walked into the store

I walked into the store with a bit of confusion about mailing out my glasses. Starr greeted me with a warm smile and immediately made me feel at ease. She patiently explained every step I needed to take, making sure I understood the process. It was clear she really cared about helping me out. What really stood out was how she took notes on my account about everything we discussed, so I wouldn't have to repeat myself later. Starr definitely went above and beyond to help me out, and I couldn't be more grateful. Thanks so much, Starr!

I had an issue with

I had an issue with my recent contact lens order from Lens Direct. They arrived damaged, which was frustrating. I reached out to their customer service and, honestly, they were great. They sent me a new batch without any hassle. It’s rare to find companies that actually care about their customers like this. Big shout out to Bibi, who was super helpful throughout the process. It’s nice to know there are still businesses out there that put customer satisfaction first. Definitely sticking with Lens Direct for my contacts from now on.

I was in desperate need

I was in desperate need of new lenses for my RayBan frames because my prescription changed to include astigmatism. Decided to go with Frames Direct and they really did a bang-up job. It took a few weeks, but once I got my glasses back, I could see the quality work they put into it. I went for progressive lenses with Xtractive Transitions, and now I'm wearing one of the two pairs. Honestly, they look and feel great. Kudos to FD for the excellent work! Heads up, though, waiting for seasonal discounts can save you quite a bit.

Wow, let me tell you

Wow, let me tell you about my experience! I’m always breaking my glasses, so I needed new ones pronto. Luckily, I had a recent prescription, so I jumped online to order. The whole process was super quick and simple. But the best part? I snagged a pair of adorable glasses for just $25! They even sent me a discount code straight to my phone, which made the deal even sweeter. I couldn’t believe how easy it was and how much I saved. Definitely recommend giving it a try if you’re as clumsy as me with your glasses.

I recently had a great

I recently had a great experience with Nyah from the glasses company. I had sent in two pairs of glasses for lens replacements, but I messed up my prescription. Nyah was super patient and understanding. She helped me fix my order and made sure both pairs would be done with the right prescription. She explained the timeline to me and kept reassuring me everything would be fine. Nyah's support really made a difference and now I have my glasses back, perfect as ever. Definitely a good experience, thanks to her!

I’ve ordered from LensDirect three

I’ve ordered from LensDirect three times now, and each time has been spot on. The product quality is always top-notch, but what really gets me is the customer service. Jade helped me out over the phone, and she was fantastic! I often struggle with apps and websites, but calling in has always been smooth sailing. Every time I’ve needed help, there’s been a friendly voice on the other end ready to assist. This kind of service is rare these days. Definitely sticking with LensDirect for the long haul!

After 30 years in the

After 30 years in the eyecare biz, I needed new lenses for my nearly new $300 Silhouette frames. Local shops wouldn’t touch it, but Lens Direct came through big time. Fast service, excellent prices, and the lenses? Top-notch. I was pretty concerned about the thickness and anti-reflective coating they'd use, but they've turned out perfect. No complaints at all. Lens Direct, you've got a new loyal customer right here! Thanks for the great work. Definitely returning for my next eyecare needs.

I recently got my lenses

I recently got my lenses replaced and, while it took two attempts, I'm really happy with the outcome. The first pair had something off with the left lens, which was frustrating. But I gotta say, Bibi Khan from Customer Service was a real lifesaver. She sorted everything out and arranged for my glasses to be remade without charging extra. It only took a couple of weeks for the new pair to arrive and they're perfect now! It was a bit of a hassle but the final result was worth it.

I had a great chat

I had a great chat with Nyah recently. She's super knowledgeable about the business and really took her time to answer all my questions. It felt like she genuinely wanted to help, not just doing her job. I came away feeling much more informed and confident about everything. It's rare to find someone who goes the extra mile like she did. Her understanding of the details really stood out. Overall, it was a pleasant and helpful experience. Thanks, Nyah!

I ordered the Oakley Crosshair

I ordered the Oakley Crosshair Ballistic SI, and lemme tell ya, it was a bit of a journey. My order was super complicated and it took longer than I thought it would. But the communication was just spot on. They kept me in the loop the whole time, which was cool. When I finally got my glasses, they were perfect. The lens has this curve and the shape isn’t standard, but they nailed it. Looks exactly like the original. Totally worth the wait.

I recently decided to order

I recently decided to order new prescription lenses for my old frames, and it was a breeze. Abigail helped me out through text, answering all my questions and making sure I got the shipping box and provided my PD. She was super helpful and made sure everything went smoothly. It felt like she really cared about getting everything right. The whole thing was quick and easy, and now my glasses are like new again. Definitely a great experience.