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Reviews with responses attract 🔥59% more returning customers and 🔥20% more first-time customers

Category:

Vision & Hearing

Each brand on RealReviews.io belongs to a specific category, where it holds a position in the top rankings. The ranking is determined by various factors, such as the overall rating on the site, the number of reviews, the business's activity in managing reviews, engagement with customers, and more.

Lensmart is 15 out of 28 best companies in Vision & Hearing on RealReviews.io

Customer reviews

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Summary

Lensmart has a 4.5 - star rating from 57 reviews, indicating a high level of customer satisfaction!

  • 5 stars

    88%

    50 reviews

    50 reviews

  • 4 stars

    0%

    no reviews

    no reviews

  • 3 stars

    0%

    no reviews

    no reviews

  • 2 stars

    0%

    no reviews

    no reviews

  • 1 stars

    12%

    7 reviews

    7 reviews

  • S

    Star

    1 reviews

    A Lensmartnak 10/10-et adok

    A Lensmartnak 10/10-et adok az ügyfélszolgálatért … gyorsan válaszolnak a kérdésekre, és minden tőlük vásárolt szemüveg stílusos, megfizethető és minőségi

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  • O

    Oleg

    1 reviews

    Ordered progressive lenses,

    Ordered progressive lenses, but unfortunately, they turned out to be unusable. The mid-range area was completely missing, and the overall quality was very poor. Despite the website clearly mentioning a 15-day return policy, they declined my return request. It seems like just another scam from China. It's worth noting that all the glowing 5-star reviews appear to be fake. My advice: steer clear of this company.

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  • A

    Anonymous

    1 reviews

    I'm sharing this review after ordering about 20 pairs so far.

    I'm sharing this review after ordering about 20 pairs so far. Why 20, you might wonder? Because I tend to misplace my glasses, so I keep a pair at my job, at home, in my car, and in my bag... I just like to try new styles from time to time. My kids broke one pair when they jumped on it. Still, I have glasses from 4 years ago that I don't use anymore since my prescription has changed. The price is amazing, and the quality is really good; they get the prescription right every time (I have astigmatism and hypermetropia). I recently ordered 4 pairs, and a week and a half later, they arrived, looking great, and the quality seems even better. It's like they got better or something, which is odd because brands usually go downhill. I really like Lensmart, and I tell everyone about them; they always have coupons too. I could keep talking about them!

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  • K

    Khanyisa Folokwe

    1 reviews

    I ordered prescription glasses from Lensmart for

    I ordered prescription glasses from Lensmart for myself and my mother. My mom's glasses arrived in excellent and safe condition, and her script was correct; she has been praising how well and clear she can see and how durable the qualityl of the glasses is. My glasses went missing with the courier, but Lensmart quickly resolved the issue without any trouble. I emailed them about not receiving my glasses, and their reply was fast; they informed me that they would send a replacement. I got an email saying my glasses are on their way! I'm eager to wear my pair :)

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  • T

    Tabatha

    1 reviews

    United States

    I just bought prescription glasses from Lensmartonline.com

    I just bought prescription glasses from Lensmartonline.com and I’m really happy with how it went! They have a huge choice of styles—modern, simple, and everything else, so I found a pair that really suits me. The prices were really low, especially for such good quality lenses and frames, making it a great deal. The customer service was great too! The staff was nice, quick to reply, and made sure all my questions were answered and my order was right. My glasses came fast, fit well, and I’ve had lots of nice comments. Definitely recommend—five stars for sure!

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  • T

    Tessa K.

    1 reviews

    United States

    I’ve been a regular customer of this company!

    I’ve been a regular customer of this company! I had an issue with my last order and was about to return the items, but their customer service contacted me and guided me in fixing my mistake, sending me new lenses. They were really helpful in working with me, asking questions and taking/sending photos to find the right perscription. I’m very pleased with how things turned out. I’ve purchased at least eight pairs of glasses from them and will keep doing so!

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  • E

    Eszter Szuszékos

    1 reviews

    Hungary

    I’m very happy with how this store handled everything!

    I’m very happy with how this store handled everything! The staff was really nice and quick to get back to me each time. They took time to explain things, helped fix a small problam with my purchase, and made sure I got what I needed. They really care about doing a good job and making people feel valued. I’d tell others to try this store if they want good glasses and kind service. Big thanks!

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  • N

    Navisha

    1 reviews

    I ordered from Lensmart on September 17th

    I ordered from Lensmart on September 17th and got my package on the 26th... I was really unsure at first... but when I opened my package, I was blown away!!! Dealing with Lensmart was simple and easy... they keep you updated all along the way, which I really like! The quality of the glasses is fantastic... I will surely be ordering again!

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  • G

    Grace

    1 reviews

    A Lensmart tényleg segített nekem.

    A Lensmart tényleg segített nekem. Sajnos a DHL elvesztette az eredeti rendelésemet, és mikor próbáltam velük kapcsolatba lépni, soha nem válaszoltak. A Lensmart felajánlotta, hogy kicseréli a csomagomat. 10/10. Mindig kapok dicséreteket a szemüvegeimre és mindenkinek ajánlom a Lensmartot, aki meghallgat, és mostantól még inkább fogom!!

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  • K

    Kamilla

    1 reviews

    United States

    I am really happy with Lensmart's customer suport!

    I am really happy with Lensmart's customer suport! They are very kind and fast when replying to any questions. They are polite and try their best to make customers pleased. The choice of glasses on the website is really big, so everyone can get the right pair for them, be it for vision or just stylish frames.

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  • T

    Tebogo

    1 reviews

    Lensmart's customer service

    Lensmart's customer service is top-notch. When my daughter's glasses broke within the 15-day refund window, I reached out via email and sent the requested pictures. Now, we're just waiting for her new pair. As a sweet bonus, they even hooked me up with a 30% discount coupon for my next purchase.

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  • O

    Oholibea Aaron

    1 reviews

    South Africa

    My overall happiness with Lensmart is really great.

    My overall happiness with Lensmart is really great. They gave me a wonderful online shopping time, great prices, and good quality products. I strongly suggest Lensmart to anyone wanting new glasses. It’s a really simple and good way to buy eyewear. I will surely come back as a customer!

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  • A

    Andreia Țugui

    1 reviews

    I bought two pairs of glasses

    I bought two pairs of glasses, and they look wonderful! The design is great, and they seem to be made well, especially for what I paid. They actually look nicer in real life, and the frames feel solid. Both pairs came at a good price and feel worth the cost. Would definitly recommend!

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  • A

    Anonymous

    1 reviews

    Just got 5 pairs of glasses, including 2 progressives and 3 for distance.

    Just got 5 pairs of glasses, including 2 progressives and 3 for distance. It's fantastic to find so many lens options at such good prices compared to local shops. I went with Adam, Nino, and Xavier frames. They look great and the color options are nice too! Thanks Lensmartonline!

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  • D

    DA Stone

    1 reviews

    I haven't tried Lensmart's products

    I haven't tried Lensmart's products, but I can definitely mention the very good and quick Customer Service I've experienced online! This company seems to care about its customers and shows real understanding! Thanks to the person who assisted me greatly! And well done to you!

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  • A

    Anonymous

    1 reviews

    United States

    Great glasses! I’m from South Africa

    Great glasses! I’m from South Africa and ever since I’ve been buying glasses from @lensmartonline, I’ve had no eye issues. Their frames are the best, strong and dependable. Their lenses are fantastic too. Whether it’s prescription or sunglasses, they’re definetly the best.

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  • A

    Anonymous

    1 reviews

    United States

    The service from Lensmart was really good.

    The service from Lensmart was really good. I ordered a pair of glasses and sunglasses, and when I had a small issue with one, their support team responded fast and kept in touch till it was all sorted. Also, my sunglasses look amazing! I’m sure I'll oder from them again!

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  • B

    Bokang mofokeng

    1 reviews

    South Africa

    Although my optometrist missed some important

    Although my optometrist missed some important details in the prescription, which led to confusion and delays with my order, I want to thank lensmart for their quick responses and helping me resolve the issue without too many problems. I will be ordering again soon.

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  • A

    Anonymous

    1 reviews

    The service is very good and honest.

    The service is very good and honest. I suggest with all my heart, the frames are very nice, the best quality and I have nothing else to say about the lenses, a low price and a high quality. Nice teamwork with the staff, fast reply. You can buy with confindence.

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  • B

    Brooklyn

    1 reviews

    I enjoy ordering from Lensmart.

    I enjoy ordering from Lensmart. They have great customer service and always help me with any concerns. I got the Flex glasses and really like them. My daughter also loves her glasses. Thanks for making ordering easy! I'll keep using their site. ❤️

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  • A

    Azra Ekic-Ahmetspahic

    1 reviews

    Germany

    Very comfy and simple to wear, not heavy at all!

    Very comfy and simple to wear, not heavy at all! The value for what you pay is really good. No issues at all, they fit nice, look nice, and match any outfit. If you need cool and budget-friendly sunglasses, this is totaly a good pick!

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  • D

    Danielle D

    1 reviews

    My prescription lens is absolutely

    My prescription lens is absolutely spot on, which was my biggest concern as someone who's been wearing glasses for years. The frame is not just sturdy but also surprisingly beautiful, even better than I had imagined.

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  • A

    Anonymous

    1 reviews

    I've ordered 7 pairs of glasses now

    I've ordered 7 pairs of glasses now and absolutely love them all. I've told so many frends about the amazing prices and the abundance of styles to choose from. I will definitely be ordering a few more.

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  • R

    Rita Viana

    1 reviews

    Portugal

    Awesome and really stylish glasses!

    Awesome and really stylish glasses! The prescription was spot on and there's so many choices to pick from. The quality of the glasses is fantastic, whether they're for vision or sunglasses.

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  • T

    Thabile Sishi

    1 reviews

    South Africa

    I’m really pleased with the quality of my glasses.

    I’m really pleased with the quality of my glasses. They look great and are very stylish. I’m already looking forward to getting more styles, as they fit me well and I enjoy wearing them.

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  • A

    Anonymous

    1 reviews

    South Africa

    I made a mistake with my prescription

    I made a mistake with my prescription, but Lensmart quickly got back to me on Messenger and helped fix it right away. The problem was completely solved in less than 36 hours.

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  • M

    Maya Cherry

    1 reviews

    United States

    The Tone glasses bring just the right mix of style

    The Tone glasses bring just the right mix of style, comfort, and ease all day long. Also, the prescription blue light lenses provide the ideal amount of clarity for seeing.

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  • A

    Amie Hopper

    1 reviews

    United States

    Their replies and customer service have been really good.

    Their replies and customer service have been really good. I’ve bought glasses from several online shops, and the quality from this company is the best I’ve seen yet!

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  • B

    Barbara

    1 reviews

    The entire project went smoothly.

    The entire project went smoothly. Both the communication and the products were excellent. I am very pleased and suggest the glasses to all! :)

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  • K

    Kabelo Thwala

    1 reviews

    South Africa

    The glasses fit just right, the quality of the prescribed

    The glasses fit just right, the quality of the prescribed glasses is really good. Delivery was quick. I am pleased with what I got.

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Rating on other websites

  • Trustpilot

    4.7

Business information

Own this company?

Claim & Respond

Reviews with responses attract 🔥59% more returning customers and 🔥20% more first-time customers

Category:

Vision & Hearing

Each brand on RealReviews.io belongs to a specific category, where it holds a position in the top rankings. The ranking is determined by various factors, such as the overall rating on the site, the number of reviews, the business's activity in managing reviews, engagement with customers, and more.

Lensmart is 15 out of 28 best companies in Vision & Hearing on RealReviews.io

About Lensmart

Lensmart is your destination for a diverse selection of eyeglasses tailored to meet your individual optical requirements. They strive to offer a personalized shopping experience that enables you to discover glasses that perfectly align with your unique needs. With a mission centered around providing stylish, comfortable eyeglasses featuring ergonomic designs, Lensmart is dedicated to delivering quality products at the most competitive prices. Integrity, originality, and authenticity are at the core of Lensmart's commitment to offering the highest quality eyewear options. Choose Lensmart for a combination of style, comfort, and affordability in eyeglasses that cater to your distinct vision needs.

Key Details:

  • Location: The company is headquartered in Rancho Cucamonga, United States.
  • Founders: Hao Wu is Co-Founder & Co-CEO, Lensmart.
  • Foundation Date: The company was established in the year 2020.
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