LensDirect.com

The compani did a realli good job with my order. I needed it fast, and they made sure it happened. Keisha was super helpful and kept me in the loop the whole time. I got my tracking info right after USPS picked up the package. This was some of the best customer service I've had in ages.

I appreciate the prompt and courteous assistance I received from the customer service team. Facing a shortage of contacts for one eye and a delay due to a back-ordered set, Kayla efficiently ensured the delivery of the urgently needed lens, bypassing the wait for the unavailable set. The proactive approach to addressing my concern was noteworthy.

Nyah from customer service effectively addressed my worries regarding automated LensDirect text reminders. She promptly updated my order details to accommodate my future vision prescription submission after an upcoming doctor appointment, suspending unnecessary text reminders. Additionally, she verified the status of the frame shipping box delivery. Thanks to Nyah's assistance, I feel assured that my lens-only order will progress smoothly.

The customer service is lacking, with delayed glasses and a confusing response when I inquired about the delay. Despite a congratulatory message for an upgraded shipping status, the item remains overdue, leaving me puzzled about the supposed benefit. Improved communication and timely deliveries would greatly enhance the overall customer experience.

My experience with this company was quite bad. They mistakenly billed me for the next three months immediately after my initial purchase, and to make matters worse, it was charged to the wrong credit account. Although they resolved the issue when I contacted them, the promised refund will take 3-5 business days. Dealing with this inconvenience was certainly irritating.

Disappointing customer service experience. My glasses were returned with a missing nose pad and damaged insert bracket. Despite reaching out to the company for assistance, I received no response. It seems customer support is lacking once they've secured your payment. Disheartening and frustrating, to say the least.

I ordered on Dec 16, reaching out on Dec 28 as my order lingered in pending shipment despite verified prescription and payment. They assured it'd ship that day, yet no updated status or tracking number has reached me. Disappointing service, leaving me uncertain about my purchase's whereabouts.

The delivery promise was a letdown. I shelled out $19.95 for the 'Warp Speed (1-2 Business Days),' but the reality fell short. Christmas plans were disrupted without my contact lenses, and the refusal of a delivery refund added to the disappointment. Customer service was downright appalling.

Bought replacement lenses for my sunglasses, but encountered a major setback during a beach vacation. Despite having the lenses for just over 3 months, they fell out on day one due to improper sizing. Unfortunately, the company refused to fix them, citing a strict 3-month warranty. Disappointing post-trip discovery.

So, I sent my Gucci frames to Lens Direct for some replacement readers, and I gotta say, the whole experience was top-notch! Fast service, and the customer support? Outstanding! To top it off, my glasses showed up a whole 4 days earlier than I thought. They came back looking all fresh and brand new. The packaging was on point – no issues at all. Now I'm back to rocking my glasses, and I'm seriously grateful to Lens Direct. Major thanks for getting me seeing clearly again!

Ordered new lenses in July, sent my frames, waited 7 weeks for the new lenses, but guess what? Couldn't see a thing. Sent them back, waited another agonizing 8 weeks, got the lenses again, and still blind as a bat. They said return for a refund, which I did. Frames came back in October, but no refund yet. Hit them up multiple times, got the runaround. It's December, still no glasses, and staring at a hefty $554 bill. Absolute nightmare. Never, ever going near this company again. Just a heads-up, they're a total letdown.

Absolutely great customer service. First time using your company and I was confused called in, and was taken care. Very happy Veteran.

I've been having trouble logging in. Then Kimia to the rescue. She was great and got me in. My experience with your company continues to be amazing due to people like her!

I've had some not-so-great experiences with other companies when it comes to getting replacement lens. But when I called Kissel to make sure they got my prescription, they were super helpful and took the time to answer all my questions. I'm really looking forward to getting my lens from them

Bibi was SO HELPFUL!!! She helped me get my prescription reordered when the website wouldn’t work for me. Very patient!!

So, I had this frame that needed new lenses and I decided to give these guys a shot. Let me just say, I was blown away by the quality of their lens replacements. They were perfect, seriously. Good customer serice as well

I opened the package and realized I got the wrong one. So of course, I reached out to them to fix the situation. But did they swap it out or give me a fat refund? Nope. Nada. Zilch. And now I'm out $238. Are you kidding me?