LensDirect.com Reviews - 92

Wow, what a great experience

Wow, what a great experience I had thanks to Kayla! She was so professional and always quick to respond to my questions. It really felt like she cared about making sure everything went smoothly for me. I don't usually write reviews, but I wanted to share how awesome she was. Kayla definitely knows what she's doing and made the whole process so easy. I left feeling super satisfied with the service. Thanks a lot, Kayla, for all your help!

Great customer service

I recently called customer service and got to speak with Sharrisa. What a relief! I was getting all worked up over my issue, but she stayed so calm and professional the whole time. Her calm voice actually helped me chill out too. She really knows how to handle things smoothly. It's clear she's great at what she does, and I can tell she's a huge asset to the company. Talking to her made the whole experience way better than I expected.

So, I was ordering my

So, I was ordering my contacts from LensDirect.com and had a couple questions. Kayla jumped in and was super helpful. She explained everything without making me feel rushed or dumb for asking. It was kinda cool how smoothly everything went, honestly. I was expecting some hiccups but nope, it was quick and easy. Service was spot on and I’m really happy with how it turned out. Definitely recommend them if you need contacts.

Kaylee was amazing. I had

Kaylee was amazing. I had an issue, and she really took the time to help me out. She was so patient and kind, and actually listened to what I had to say. It felt really good to be heard. What really stood out was that she kept in touch, just like she promised. It's rare to find someone who actually follows up and keeps their word. Kaylee made me believe in good customer service again. Thanks a lot, Kaylee, you’re a star!

The quality is top-notch

I just had my favorite frames fitted with new lenses, and I gotta say, the quality is top-notch! Lens Direct really did a fantastic job. The lenses fit perfectly, and the clarity is amazing. I’m so happy with the result that I’m already planning to get my other frames done by them early next year. If you need new lenses for your glasses, give them a try. You won’t be disappointed!

Thanks a ton

Wow, the custom lenses I got from Lens Direct are incredible! I couldn't believe the quality for the price. The attention to detail is just amazing, and the customizations I added turned out perfect. Seriously, these lenses are way better than anything else I've tried. It's like they are in a league of their own. I am definitely sticking with Lens Direct from now on. Thanks a ton!

I was trying to place

I was trying to place an order online and kept running into issues. Kissel, the customer service rep, jumped in to help. She was super polite and could tell I was getting frustrated. Instead of making me go through more hoops, she went ahead and placed the order for me herself. It was such a relief to have someone who actually listened and took action. Made my day so much easier.

I had a question about

I had a question about my contacts and they got back to me in no time, like within a few hours! That was impressive. Plus, when I needed to make an exchange, it was super easy, no hassles at all. I wear my contacts way more than glasses, so having my prescription fast is a big deal for me. They totally get that. Now, I only order my contacts from them. No other place compares.

I called up LensDirect and

I called up LensDirect and Kissel was the one who answered. Right from the start, Kissel was super courteous and efficient in handling all my queries. Honestly, the service was fantastic. Over the years, I've had lenses replaced in five pairs of glasses, and every single time, it's been a smooth experience with awesome pricing. Thanks a ton, Kissel!

I had a problem with

I had a problem with my contacts getting ruined before they even got to me. Reached out to LensDirect and Abigail got back to me really quick. She sorted everything out and sent a new order through FedEx without any hassle. Honestly, didn't expect it to be fixed so smoothly. Super relieved and satisfied with how they handled things.

Had a bit of a

Had a bit of a mess with Lensdirect, other reps just kept passing the buck and saying it was all company policy. But then Keisha stepped in. She was a lifesaver! Sorted everything out without the usual runaround. If I ever decide to go back to Lensdirect, it'll be because of Keisha's amazing help. Thanks a ton!

I tried LensDirect for the

I tried LensDirect for the first time and picked the wrong power for my contacts. Got an email letting me know about the mistake, which was pretty nice. Called them up and talked to Jamal, who fixed everything super quick, like 4 minutes or something. Really impressed with how easy they made it!

What a breeze!

Wow, what a breeze! I got my contacts in no time, like within a week. The whole process was super smooth and, honestly, I couldn't believe it was cheaper than my usual spot. I was a bit skeptical at first but now I'm totally sold. No more waiting around or overpaying for me. Such a win!

Had an eye appointment canceled

Had an eye appointment canceled which made my prescription expire. Was on automatic renewal, so I was worried. Zain noticed the issue, and wow, he was super helpful. He handled everything, even the bank stuff. Kept in touch with me multiple times. This is why Lens Direct rocks.

Had a bit of a

Had a bit of a mess with an old email linked to my payment. Zain totally nailed it—handled all my questions, updated my account info, and sorted out my shipping problem fast. Really appreciate how smooth and easy he made everything. Feels good to have such reliable support!

I got an email from

I got an email from Abigail about my prescription and new glasses. She gave me all the info I needed and even told me when to expect my order. It really helped knowing the timeline. Thanks, Abigail!

Thanks a million!

I had to get my glasses re-lensed, and man, it took a bit longer than I expected. But then I talked to Jamal. This guy, he’s a legend. He managed to update my shipment method to what he called "light speed." Seriously, Jamal, you’re amazing, better than anyone else I’ve dealt with. You made my day. Thanks a million!

I decided to give Lens

I decided to give Lens Direct a try and sent them my designer frames to get new lenses. After a whole month, their order tracker still showed my lenses were being made. Annoyed, I reached out to their customer service. Suddenly, they were magically done and shipped back to me within a minute. I can't help but feel like my order was just sitting around until I complained. To make matters worse, I also ordered a pair of glasses through my government insurance on the same day, and those were ready over a week ago. It's pretty frustrating that my expensive, out-of-pocket frames took longer than my free government ones. I'll update this once I finally receive my glasses.

I called LensDirect about the

I called LensDirect about the delay with my order and the representative didn’t seem to take my concern seriously. She tried to speed things up but didn't explain why there was a delay in the first place. I placed my order on January 1st and only found out about the delay on January 30th. It’s been 30 days without my glasses, which is super inconvenient. Even worse, I didn't get any real explanation until February 4th. This doesn’t seem like good business to me. I feel they should have offered some sort of discount for the inconvenience. Overall, really disappointed with how this was handled.

I feel like I'm stuck

I feel like I'm stuck in a never-ending loop with this company. I was told several times over two weeks that my contacts had already shipped, only to be hit with a story about a backorder. This isn't the first time, either. A few months back, they assured me my order was on its way, then suddenly it was "backordered" for a week. Their promises to overnight my contacts? Just empty words. I rely on my contacts for work, and dealing with this company has been nothing but frustrating. Their customer service is a mess, with different employees giving me conflicting information. Supporting veterans was what drew me to them, but treating customers like this is far from supportive.

I placed an order for

I placed an order for a Christmas gift on December 16th, excited about the 30% off for new customers. But when I went back to check, the discount had vanished. Weird, right? A rep was kind enough to offer 15% instead, so I took it. I asked if they could upgrade the shipping because of all the trouble, but they said no, promising I'd get it before Christmas. Fast forward to December 31st, and I get a shipping notification. Called them up, and they said it was just mailed out and would take another 5-7 business days. So, not only did I miss Christmas, it's almost a month now. The rep blamed the postal service but then admitted they shipped late. Super frustrating.

I've mostly worn progressive lenses

I've mostly worn progressive lenses for reading, and my distance vision's usually fine. I sent in my new frames and prescription to LensDirect. When I got them back, one lens was noticeably thicker than the other. Now, my plates look oval instead of round, and my phone’s top looks wider than the bottom. Even sentences in books appear slightly arched. Clearly, something’s off with these lenses. This was my first time ordering lenses online, and it's been a letdown. I've had to switch back to my old glasses just to read clearly. In 24 years of wearing progressive lenses, this is my first bad experience. Hoping LensDirect can fix this soon.

I’ve never been more frustrated

I’ve never been more frustrated with a company. They kept emailing me over and over asking for the same details – I lost count after the 19th email. I answered every single one, but it just felt like a loop. What’s worse, they claim it takes 10-14 business days, but it’s way longer. Customer service? Useless. They couldn’t answer the simplest questions. I tracked my frames, and they arrived on January 13th, but Lensdirect didn’t acknowledge the delivery until the 23rd. Only then did they start their 10-14 day countdown. I’m worried my frames will get lost because they seem so disorganized. Never going through this mess again.

I ordered glasses from this

I ordered glasses from this place about three weeks back. Thought it was all smooth sailing until I decided to check in and found out they didn’t even have the frames available! No heads-up or anything. Now they’re saying it'll take another 12 days. Just feels like I'm stuck in this waiting game, and honestly, it's kinda frustrating. I expected better communication and service. It's disappointing when a company doesn't keep you in the loop about your own purchase. This experience has definitely made me rethink where to shop next time. I guess you live and learn, right? Not something I’d want to go through again.

So, I decided to try

So, I decided to try LensDirect for my contacts since they had a good coupon for first-time orders. Everything seemed fine until two weeks went by and still no contacts. When I reached out, they told me my $500+ order was on hold, but no one informed me. They sure were quick to take my $524, though. I spent almost an hour on chat, but couldn't get a clear answer on the shipping date. Asked for a partial refund for the hassle, but they refused, saying I already used a 20% coupon. Seriously? They messed up my order and still wouldn't budge. Customer service was a letdown. Not ordering from them again.

I’ve been loyal to this

I’ve been loyal to this company for years, but each time my glasses come back with some problem. Sometimes they’re stretched out, sometimes damaged. Usually, they manage to fix them after I send them back. This year, though, was a real letdown. My frames came back scratched and damaged, and they couldn't repair them. Considering how pricey and irreplaceable frames can be, this was super frustrating. Their response? A measly 10% off lenses, which didn’t even touch the frame issue. That's a regular sale discount! I’m really disappointed and will be looking for another company. This was the last straw.

So, I tried getting progressive

So, I tried getting progressive lenses from Lens Direct, and what a mess that turned out to be. First attempt, they didn't work. Second attempt, still no luck. I finally had to settle for single vision lenses, which was super frustrating. On top of that, they wouldn't even refund me the difference for the cheaper lenses. I ended up waiting a whopping five months to get glasses that actually worked. Honestly, it was such a hassle and a waste of time. If you're thinking about getting progressives from here, I'd seriously recommend looking elsewhere. This experience was just too frustrating.

I had a pretty rough

I had a pretty rough experience with LensDirect.com. I sent them my prescription sunglasses and they ended up breaking them. When I contacted them, they assured me over the phone that we had come to a resolution. But then, twice after that, they sent me emails changing what we agreed on. It felt like they were trying to back out of compensating me. It's really frustrating and now I'm wondering if they’re even a legit company or just out to scam people. All in all, not a good experience at all and I wouldn't trust them with my glasses again.

Just started using LensDirect and

Just started using LensDirect and had a big question about what happens if my prescription needs tweaking. The FAQ on their site says they’ll remake lenses if I cover the shipping. Now, my lenses need adjusting, and suddenly, they're saying there's some other policy I’ve never heard of. Tried looking it up on Google, no info on this mysterious policy. Honestly, it’s frustrating. Previously, I had a way smoother experience with a different lens company. Feeling pretty let down and confused by the whole thing.

I thought I'd give this

I thought I'd give this company a shot for some new lenses, but wow, what a mistake. They said it would take 10-12 business days, but it dragged on for 25 days. And when I finally got them, the lenses don't even fit my frames. Like, how does that even happen? Total waste of time and money. I can't believe they call themselves professionals. If you're thinking of buying from them, just don't. There are way better options out there.