Rugs.co.uk

Great filter, honest pics

Saw hundreds of styles and the filters were a lifesaver on size and pile. The try in room photo tool helped, even if my lighting lied.

Return cost caught me out

Returning a runner was expensive. The label routed to a warehouse overseas and I had to fill out customs info. Support replied, but slowly. What stood out, the return cost can be higher than the rug on cheap items, so pick carefully.

Folds took weeks to relax

Rolling out the rug, sharp folds made me worry. Two weeks later most flattened, one corner still wavy. Looks good, not perfect.

⚠️ WARNING – EXERCISE CAUTION BEFORE PURCHASING FROM THIS COMPANY

⚠️ WARNING – EXERCISE CAUTION BEFORE PURCHASING FROM THIS COMPANY Based on my experience, I would strongly advise potential customers to do thorough research before buying from this company. I purchased several rugs costing over £150. When they arrived, they had been folded into a box and were of very poor quality, falling well below my expectations. When I contacted the company to request a refund, I was repeatedly offered discounts and incentives to keep the items. However, as I was dissatisfied with the quality, I insisted on a full refund. It was only at this stage that I discovered that, despite operating under a .co.uk website, the company is based overseas. I was informed that the rugs would need to be returned to Switzerland at my own expense, which was very costly. Nevertheless, because the products were unsuitable and of poor quality, I proceeded with the return. The situation then became even more frustrating when the company refused delivery of the returned parcel on three separate occasions. As a result, I was forced to submit a chargeback claim through my bank, a process which can take several weeks to resolve. Subsequently, I unexpectedly received an email from the company stating that the returned goods had been received and that my refund would be processed within three working days. Since then, I have contacted the company several times by both email and telephone and have repeatedly been assured that the refund is being processed and will be received within three working days. Unfortunately, several weeks have now passed and I am still awaiting my refund. My advice to anyone considering a purchase from this company is to proceed with extreme caution. Be sure to check where the company is actually based, understand the return requirements, and consider the potential costs and difficulties involved if you need to return an item.

Good selection, mind returns

Website is tidy and the pile height info helped. One budget rug felt thinner than I hoped, but still fine. Return shipping costs are high, so measure twice.

Runner fit my hallway

Filters made it easy to find the exact size and color. Ordering was simple, updates arrived promptly, and delivery was quick. The rug looks like the photos and lays flat. The room-by-room navigation really helped me narrow choices without getting lost.

Good, color slightly different

I like the rug and the quality is there. Under warm lights the tone leans a bit darker than photos. Still keeping it.

Great filters for UK homes

Rugs.co.uk made browsing by size and room super easy. Delivery options and return info were up front. Support quickly confirmed care instructions. The tidy layout and GBP pricing clarity stood out for me.

First step feels cozy

The first morning, stepping onto the new runner felt like a quiet little luxury. Sunlight hit it and the color warmed up nicely.

Soft pile, sturdy backing

I felt confident right away. The texture is plush and the backing feels durable. Looks premium without the premium price tag.

Good UK rug shopping

Search by size and color worked well, and VAT-inclusive pricing was clear. I asked about returns, got a fast, precise reply. Delivery arrived on schedule. Slight curl on a corner but settled in two days with the included tips.

Filters made it easy

Account set up quickly, then I filtered by size and pile height to fit under a door. The room photos and measurements were spot on. Checkout felt safe and quick.

Return question answered fast

Support replied in under an hour, explained UK return steps, and sent a prepaid label. Clear and courteous the whole way.

Pile lower than expected

Color was slightly lighter in daylight, but still lovely. Pile feels soft underfoot. I felt confident keeping it after a week.

Not in UK

I was going to order a rug until I checked the returns policy. They have NO UK base despite being called RUGS.CO.UK. And if you want to return anything YOU have to pay shipping to SWITZERLAND !!!!!

Terrible

Ordered a large leopard print rug in grey a couple of months ago paid well over £100 for it and this morning had to take to tip.. was always out of shape I hoped would settle but never did tried all the usual to weight down, pull it into shape etc etc but looked cheap, nasty out of shape and poor quality I contacted rugs uk but they simply ignored my request for a response, please don't waste your money the quality is terribly inferior and within months belong at the recycling centre I'll never give them another penny added to which this company is NOT UK BASED but based in Switzerland so you have to pay shipping Costs back to Switzerland when the inferior rug actually arrives why I had to keep mine.

Bought a rug last year and wanted one more just like it.

Bought a rug last year and wanted one more just like it. Company was very friendly and helped me locate it quickly. Very happy with their servise.

The rug looked really nice and matched what we wanted

The rug looked really nice and matched what we wanted, but it turned out too small for our room – our own fault. I didn’t know the company was based in the USA since the site ends with ‘co.uk’. It was a long process to get proper help for returns, mostly stuck with a chat box, but after some days we managed. Sending it back to Switzerland cost a lot. Now we have a rug we don’t really need – pretty to look at, but still a shame!

Absolutely amazing!

I lost the email about my order and needed to know when it would arrive. I contacted the company through chat, and they were really helpful with the delivery info. They even sent the email again and stayed on the line to make sure I got it!

Shopping was really simple

Shopping was really simple, the feature to visualize rugs in your living room with the app was very useful. It’s a clever concept. Appreciate it.

I had a lot of truble trying to pay via PayPal

I had a lot of truble trying to pay via PayPal, which I would have prefered to do. Otherwise, I am hoping that I will be happy with my order when it arives.

Great rug selection, lots

Great rug selection, lots of shapes & sizes. Prices good. Can't comment on rug yet as just ordered. Website easy to navigate.

Lovely choice of rugs, lots of

Lovely choice of rugs, lots of shapes and sizes. Prices good. Can't comment on the actual rug yet, just ordered it. Website easy to move around.

Well, let me tell you, this company

Well, let me tell you, this company isn't even based in the UK, to start with. So, I ordered this rug, right? It's cheap, yeah, but honestly, it's not even worth the money. It just doesn't fit in my room properly, no matter what I do. So, I thought, okay, I'll just return it. But get this, they want me to pay £80 for the return! Can you believe it? Absolutely outrageous.

My experience with the company

My experience with the company was disappointing. Despite the seemingly attractive sale price, the product's quality fell short. The dimensions were noticeably off, and the pile height was significantly less than the advertised 1/2". Though I managed to secure a 50% refund after expressing my concerns, the overall value still seems overpriced.

I invested £600 in two rugs from

I invested £600 in two rugs from this company during a renovation, but due to the ongoing construction, I didn't open them immediately. When I finally did, one was past the 30-day return window, revealing hideous Barbie pink instead of the ordered pale blush. rugs.co.uk refused a return, leaving me with unusable rugs and a £600 loss. I won't be a repeat customer.

After a 10-day wait for my carpet

After a 10-day wait for my carpet, I contacted the company seeking information, but all I got was a tracking number without a link or any details. A call revealed they claimed it was delivered to my address, which wasn't true. Despite promises of evidence and a call back in 2 minutes, it took 20 minutes to receive a photo with the wrong delivery address. A week later, still no resolution. Customer service is horrendous.

Szép szőnyeg, jó ár

Rendelés egyszerű, képekhez hasonlóan érkezett a mintás szőnyeg. Dobozban, hajtva jött, az első napokban voltak gyűrődések, de egy hét alatt kisimultak. Anyaga puha, színek élők. Visszaküldést nem kértem, az ár-érték így nagyon megérte.

Szépek a képek, a többi kérdéses

A mintába beleszerettem, és élőben is tetszik. A gond az volt, hogy a visszaküldés címe Svájc, kulimunka és drága, így inkább megtartottam és kértem kis árengedményt, amit végül megadtak.

Szép, de vékonyabb darab

Kicsit vékonyabb, mint vártam, mégis elégedett vagyok. A kommunikáció rendben volt, biztonságban éreztem a rendelést. A visszaküldés díja magas, ezért megtartottam.