Reviews Summary

Rugs.co.uk has a 2.3 - star rating from 6 reviews, indicating a low level of customer satisfaction!

5 stars
2 reviews
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4 reviews
Rating (1.0)

About company

A family-owned enterprise, committed to quality and service, offers a diverse inventory to suit any space and budget. From exquisite Persian and Oriental rugs to affordable, trendy synthetic fiber options, their selection is comprehensive. Enjoy the added convenience of free shipping on all rugs, with no minimum purchase required. Furthermore, they prioritize transparency by covering all taxes, duties, and VAT charges, ensuring the displayed prices on their website are the final costs customers will incur. Experience a seamless and worry-free shopping experience with their dedication to customer satisfaction.

Key Details:

  • Location: The company is headquartered in Fort Mill, United States.
  • Founders: -
  • Foundation Date: The company was established in the year 2001.

Customer reviews

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(5.0)
Great rug selection, lots
by Estelle

Great rug selection, lots of shapes & sizes. Prices good. Can't comment on rug yet as just ordered. Website easy to navigate.

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(5.0)
Lovely choice of rugs, lots of
by Estelle

Lovely choice of rugs, lots of shapes and sizes. Prices good. Can't comment on the actual rug yet, just ordered it. Website easy to move around.

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(1.0)
Well, let me tell you, this company
by Anonymous

Well, let me tell you, this company isn't even based in the UK, to start with. So, I ordered this rug, right? It's cheap, yeah, but honestly, it's not even worth the money. It just doesn't fit in my room properly, no matter what I do. So, I thought, okay, I'll just return it. But get this, they want me to pay £80 for the return! Can you believe it? Absolutely outrageous.

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(1.0)
My experience with the company
by CAROL

My experience with the company was disappointing. Despite the seemingly attractive sale price, the product's quality fell short. The dimensions were noticeably off, and the pile height was significantly less than the advertised 1/2". Though I managed to secure a 50% refund after expressing my concerns, the overall value still seems overpriced.

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(1.0)
I invested £600 in two rugs from
by Constance Bunce

I invested £600 in two rugs from this company during a renovation, but due to the ongoing construction, I didn't open them immediately. When I finally did, one was past the 30-day return window, revealing hideous Barbie pink instead of the ordered pale blush. rugs.co.uk refused a return, leaving me with unusable rugs and a £600 loss. I won't be a repeat customer.

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(1.0)
After a 10-day wait for my carpet
by JanM

After a 10-day wait for my carpet, I contacted the company seeking information, but all I got was a tracking number without a link or any details. A call revealed they claimed it was delivered to my address, which wasn't true. Despite promises of evidence and a call back in 2 minutes, it took 20 minutes to receive a photo with the wrong delivery address. A week later, still no resolution. Customer service is horrendous.

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