Cinch Home Services

9 reviews

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Trustpilot

3.7
Glassdoor

3.6
Better Business Bureau

1.1

Business information:

[email protected] https://www.cinchhomeservices.com (888) 312-3811, (855) 937-2032

United States 4700 Exchange Court, Suite 300 Boca Raton 33431

Reviews Summary

Cinch Home Services has a 2.9 - star rating from 9 reviews, indicating a low level of customer satisfaction!

5 stars

2 Reviews

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3 Reviews

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1 stars

4 Reviews

About company

Cinch Home Services simplifies home protection, offering homeowners accessible help at affordable rates. Their home protection plans are designed to alleviate the challenges of home ownership, particularly when major appliances and systems require repairs. Cinch employs modern tools to ensure homeowners receive assistance promptly and from anywhere. They maintain a nationwide network of vetted service providers, guaranteeing that repairs are conducted correctly. With an industry-leading 180-day workmanship guarantee, Cinch is dedicated to homeowners, treating each situation with a genuine commitment, backed by their own experience as homeowners.

Key Details:

Location: The company is headquartered in Boca Raton, United States.
Founders: Cinch Home Services was founded by Steven Upshaw.
Foundation Date: The company was established in the year 1978.

Customer reviews

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(1.0)

I used to have an AHS home warranty.

by Randy B March 18, 2024

I used to have an AHS home warranty. While shopping at SAM's Club, a CINCH salesperson approached me. I switched to CINCH because I was told they only charge a deductible for certain categories of items and use their own technicians. However, that's not true. When I filed a claim for my refrigerator and washer, I had to pay a $120.00 deductible for each. Also, the service is done by an outside vendor for CINCH/SAM's. I feel I was misled by the sales rep just to make a sale. AHS's warranty was better in my opinion. Be careful if a CINCH rep approaches you at SAM's Club; you might be misled too.

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(1.0)

Absolutely dreadful. Steer clear

by Anonymous March 5, 2024

Absolutely dreadful. Steer clear. Their service personnel wreak havoc instead of fixing issues; my floors are now a disaster, and they mishandled the refrigerator compressor. The company goes to great lengths to dodge service responsibilities. Connecting with helpful agents is an arduous task, and you'll likely end up conversing with someone struggling with English proficiency, mechanically guiding through authentication steps without the authority to offer real assistance.

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(1.0)

Failed to mention that my

by Sharon October 2, 2023

Failed to mention that my zip code doesn’t really have service providers. It would have been difficult to use your insurance to my benefit. I would have had to do all the legwork to find repair people. Managed to cancel policy the same day.

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(5.0)

My experience with cinch was good.

by Anonymous June 13, 2024

My experience with cinch was good. It was my first time with them and everything went smoothly. The staff was friendly and explained everything clearly. They answered all my questions. I am happy with my decision.

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(5.0)

My involvement with Cinch was fine.

by Anonymous June 26, 2024

My involvement with Cinch was fine. Shannon Lee was helpful. I considered 10 home warranty firms. Cinch cost a bit more, but I chose them for good customer aid. I trust my choice.

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(1.0)

The job they assigned

by June B October 31, 2023

The job they assigned to do the service never show up. Tired calling the service people and they don't respond at all. Try to find who can guarantee working for your company.

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(4.0)

I recently became a part of Cinch Home Services

by Valu March 21, 2024

I recently became a part of Cinch Home Services, so I can't say much just yet. But, I found their customer service to be really good. They gave me the info I was after.