TommyHilfiger.com

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I bought a pair of shoes from Tommy Hilfiger's official website

I bought a pair of shoes from Tommy Hilfiger's official website. The shoes were half price, which was a great deal. They let me know that delivery could take a bit longer due to a high demand and the busy PostNL service. However, it arrived in under a week and the shoes look great! I'm really pleased with my purchase. They also reply to emails within a day if you need any help. Very good service!

Ordered a sweater, but received the wrong one.

Ordered a sweater, but received the wrong one. Exchanging it wasn’t possible, I had to return it myself and place a new order (and pay again, while getting my money back for the first sweater took forever). I checked to make sure I’d get the right sweater this time: they said it would be fine. Then I placed the order, and again, the same wrong sweater arrived! Exchanging it was still not possible, I had to return it again, no apologies, no discount. A company with no self-awareness and very unfriendly towards customers.

The clothes come from the Netherlands

The clothes come from the Netherlands and it takes a long time to arrive. They allow you to buy items that aren't in stock, charge you for them, and then don’t give your money back. It’s the worst shopping experience I’ve had, especially since AllSaints ships the same day for free and you get your order the next day.

Very bad service!

Very bad service! I ordered something and they sent the wrong item. I messaged them, but they didn’t send a return label or the correct item. They say they are investigating, but it takes 8 days and they tell me not to order the same item again because it might cause the same issue! To me, it seems like when something is out of stock, they just send something else randomly. Why is there anything to investigate? I did not order that! I proved I didn’t, so I just want my order! But nooooo. It’s sad how a brand can treat customers like this. I'm from the Netherlands, but I will never order again. After being a repeated customer, I am done with Tommy Hilfiger.