Lindt Chocolate UK

Quick fix on glitch

Site hiccuped on payment. I called, they verified the order, resent the link, and it went through in minutes. Polite and efficient.

Gift arrived perfectly chilled

Ordered a birthday hamper and some Lindor. Checkout was smooth, delivery date clear, and the box arrived insulated with everything pristine. They emailed tracking and a gift note preview. A small website wobble at peak time, but support fixed my cart quickly.

Unboxing the gold bunny

I lifted the lid and that shine hit me first, then the cocoa smell. Tiny bell jingled. Childlike grin, no apology.

10/10 chocolate 1/10 customer service

10/10 chocolate 1/10 customer service The chocolates are really good, but the customer service isn't great. I had to cancel my order on Christmas Eve after seeing a lower price in a store, but I couldn’t get in touch with anyone. I called the Manchester store, but they couldn’t help me either. In the end, I paid more for the order than I would have at the shop.

I placed an order over £50 for Christmas chocolates

I placed an order over £50 for Christmas chocolates, but when I got my order a week later, 2 items were missing. These were 2 boxes of Lindor Marc de Champagne Gift Box, £9 each. I contacted customer service on December 23rd, explaining the issue and saying I could send photos of the opened box. I also pointed out that the shipping label from Royal Mail showed the box weight as 1kg, even though my total order weight was over 2 kg. I reached out again on December 30th and January 8th, but no one ever got back to me. I’ve been charged £18 for chocolates I never received, and the customer service is non-existent. I won't be ordering from them again.

I got a 427g box of Lindt chocolates as a gift

I got a 427g box of Lindt chocolates as a gift, but when I opened it, some of the pieces had a strange whitish tint. They are still within the expiry date, and I think I should get in touch with Lindt.

The Lindt Rewards programme was, frankly, a waste of time.

The Lindt Rewards programme was, frankly, a waste of time. I joined it expecting some savings at my next shop, just by having my "Digital Reward Card" with me. Well, that idea quickly flopped. After picking up a good amount of treats, I asked the staff member at the till if I needed to show my Rewards Card. Her answer? "No, sir." So I asked if there were any discounts tied to the card. Another "No." Now I’m puzzled. Besides giving Lindt my details and dealing with constant emails offering little of real use, I can’t see the point of this. My advice? Save yourself the hassle. (And honestly, too much chocolate isn’t great for you, anyway).

I visited the store and wanted to add my points

I visited the store and wanted to add my points from a recent buy to my points account. They found my email, but they couldn’t add the points to my account. So, I reached out to customer service to see if they could do it by hand. I got no reply at all. I even tried reaching them on Facebook, but again, no reply at all. I will be filing an official complaint now, but I don’t expect any reply from that either!

I just went to the Lindt shop in 02 and had a really bad time.

I just went to the Lindt shop in 02 and had a really bad time. The customer service was awful, and the employees were very rude and unhelpful. Instead of being friendly or kind, they were dismissive and acted like helping customers was annoying. Their poor behavior ruined the visit, which is sad given how good Lindt’s products are. I thought it would be a way better experience and I won't go back to this shop. I hope they take their customer service problems seriously.