LensDirect.com Reviews - 97

4.0

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80

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lensdirect.com
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Reviews with responses attract 🔥59% more returning customers and 🔥20% more first-time customers
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Vision & Hearing

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LensDirect.com is 24 out of 32 best companies in Vision & Hearing on RealReviews.io

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Summary

LensDirect.com has a 4 - star rating from 97 reviews, indicating a high level of customer satisfaction!

  • 5 stars

    72%

    69 reviews

    69 reviews

  • 4 stars

    2%

    2 reviews

    2 reviews

  • 3 stars

    0%

    no reviews

    no reviews

  • 2 stars

    4%

    4 reviews

    4 reviews

  • 1 stars

    22%

    22 reviews

    22 reviews

  • Reviews from other countries:

  • J

    Josie

    1 reviews

    I’ve been loyal to this

    I’ve been loyal to this company for years, but each time my glasses come back with some problem. Sometimes they’re stretched out, sometimes damaged. Usually, they manage to fix them after I send them back. This year, though, was a real letdown. My frames came back scratched and damaged, and they couldn't repair them. Considering how pricey and irreplaceable frames can be, this was super frustrating. Their response? A measly 10% off lenses, which didn’t even touch the frame issue. That's a regular sale discount! I’m really disappointed and will be looking for another company. This was the last straw.

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  • A

    Annabel Bird

    1 reviews

    United States

    So, I tried getting progressive

    So, I tried getting progressive lenses from Lens Direct, and what a mess that turned out to be. First attempt, they didn't work. Second attempt, still no luck. I finally had to settle for single vision lenses, which was super frustrating. On top of that, they wouldn't even refund me the difference for the cheaper lenses. I ended up waiting a whopping five months to get glasses that actually worked. Honestly, it was such a hassle and a waste of time. If you're thinking about getting progressives from here, I'd seriously recommend looking elsewhere. This experience was just too frustrating.

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  • S

    Shonny Ogunfiditimi

    1 reviews

    United States

    I had a pretty rough

    I had a pretty rough experience with LensDirect.com. I sent them my prescription sunglasses and they ended up breaking them. When I contacted them, they assured me over the phone that we had come to a resolution. But then, twice after that, they sent me emails changing what we agreed on. It felt like they were trying to back out of compensating me. It's really frustrating and now I'm wondering if they’re even a legit company or just out to scam people. All in all, not a good experience at all and I wouldn't trust them with my glasses again.

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  • D

    Daniel Murphy

    1 reviews

    United States

    Just started using LensDirect and

    Just started using LensDirect and had a big question about what happens if my prescription needs tweaking. The FAQ on their site says they’ll remake lenses if I cover the shipping. Now, my lenses need adjusting, and suddenly, they're saying there's some other policy I’ve never heard of. Tried looking it up on Google, no info on this mysterious policy. Honestly, it’s frustrating. Previously, I had a way smoother experience with a different lens company. Feeling pretty let down and confused by the whole thing.

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  • K

    Kyle Hirsch

    1 reviews

    United States

    I thought I'd give this

    I thought I'd give this company a shot for some new lenses, but wow, what a mistake. They said it would take 10-12 business days, but it dragged on for 25 days. And when I finally got them, the lenses don't even fit my frames. Like, how does that even happen? Total waste of time and money. I can't believe they call themselves professionals. If you're thinking of buying from them, just don't. There are way better options out there.

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  • S

    Sanjiv Katiyar

    1 reviews

    United States

    Definitely not what I expected

    I ordered a lens replacement back in February 2025 and got the wrong glasses. Annoying, right? So, I reordered in March, thinking it would be sorted out. But now, the status is pending inventory, and it's been ages. I've sent multiple emails, but no one's responding. Honestly, it's frustrating. I just want my frames back at this point. This whole experience has been a mess. Definitely not what I expected.

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  • B

    Baumgardner

    1 reviews

    United States

    I've been waiting ages for

    I've been waiting ages for my contacts, seriously over three weeks now. Paid extra to get them faster, but they can't even tell me where they are. No clue at all. Pretty sure they're lost in the system somewhere. They should really fix this mess and send my contacts immediately. I need them in the next couple of days. This kind of service is just not acceptable. I'm so frustrated and disappointed.

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Rating on other websites

  • Trustpilot

    4.7

  • Sitejabber

    1.7

Business information

Own this company?

Claim & Respond

Reviews with responses attract 🔥59% more returning customers and 🔥20% more first-time customers
Category:

Vision & Hearing

Each brand on RealReviews.io belongs to a specific category, where it holds a position in the top rankings. The ranking is determined by various factors, such as the overall rating on the site, the number of reviews, the business's activity in managing reviews, engagement with customers, and more.

LensDirect.com is 24 out of 32 best companies in Vision & Hearing on RealReviews.io

About LensDirect.com

LensDirect.com has maintained a prominent position in the vision care product industry for nearly three decades, earning a reputation for excellence. As a family-run business, they extend a familial approach to customer service, embodying it as their mantra and guiding ethos. This unwavering commitment to providing top-notch service has consistently placed them among the highest-ranked companies in their industry. With a legacy of trust and reliability, LensDirect.com continues to serve its customers with a personalized touch, ensuring their vision care needs are met with utmost care and attention, a hallmark of their enduring success.

Key Details:

  • Location: The company is headquartered in Garden City, NY United States.
  • Founders: LensDirect was founded by Ryan Alovis.
  • Foundation Date: The company was established in the year 1992.

 

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