Imprint.com Reviews - 121

I liked the product's quality when it got here.

I liked the product's quality when it got here. The support team helped me with my questions and my order arrived fast. I might order again later.

The coozies turned out even better than I thought

The coozies turned out even better than I thought, I uploaded a picture from my phone and they got it perfect and shipped it right on time.

Bulk order made simple

Found tumblers, uploaded a logo, and got a digital proof same day. Approvals were simple and the production timeline matched the quote.

Item matches the description and arived quickly.

Item matches the description and arived quickly. Really liked the service and quallity, everything was packed well and came on time.

The book marks are lovely and just what

The book marks are lovely and just what I wanted, bright colors and clear letters. I will use Imprint again when I need something.

Our logo looked sharp

Our event mugs turned out crisp and on brand. The rep caught a tiny alignment issue before printing, which saved us a headache.

The product matched the description perfectly

The product matched the description perfectly and arrived right on time. I got updates by email all the way through the order.

I appreciated the prompt

I appreciated the prompt communication, especially when I had questions. The personalized temporary tattoos were a hit!

Nice talk with customer servis.

Nice talk with customer servis. Fine quality items and fast making time/delivery. Thanks for a great buying experiance.

Simple website to navigate, helpful support

Simple website to navigate, helpful support about image sizes, and fast delivery with a nice final product. Thanks!

The can coolers look awesome!

The can coolers look awesome! Colors and design are just like shown in the proof! Really fast delivery as well!

This experience was great.

This experience was great. The website is easy to use. I am happy with the final product. Thank you guys!

I was really excited about

I was really excited about getting these custom koozies and working with the design team was super smooth. They totally nailed the proofs, which looked awesome. But, then came the shipping part. They arrived in this flimsy bag instead of a box, and it was a bit of a letdown. The bag had several tears, and a few of the koozies were a bit dirty. Honestly, I was half-expecting to find some missing because the package seemed barely holding together. It's a shame because the product itself was great, just wish they’d take better care when shipping. Overall, it was a mixed experience, but I’d still consider giving them another shot.

We needed a product customized and delivered quickly

We needed a product customized and delivered quickly, so we chose Imprint after checking local options. They managed to fulfill our request and meet the deadline. The customer service was quick and always ready to help, even late at night when we were sorting out details. The only reason I didn’t give 5 stars was because there was a request for an extra fee once production had started. However, Imprint handled the issue well and kept us updated with a call. We were pleased to receive our order on time for our event. Thank you, Imprint!

Quick service and they double-checked

Quick service and they double-checked the product before sending it out. Designing our own koozie image was simple, and they turned out looking and feeling awesome! 4 Stars because the image approval process was a little unclear, but their support team was very helpful!

The shirts were of good quality and the

The shirts were of good quality and the customer service was decent. However, the shirts came a day later than expected, which lowered the rating by one star.

verything got done fast and correct.

Everything got done fast and correct. Just the red shade looks a bit like orange-red. Very good work overall.

Not too impressed thus far.

Not too impressed thus far. Three stars because my order hasn't arrived yet for me to judge quality. But, my experience lines up with others' low ratings. With Standard shipping, you get an estimated delivery date, not guaranteed. Understandable that processing 40 sweatshirts takes time, but mine's been in "Production" for over 20 days now? Seems excessive. Hoping for tracking info soon, but when I raised the issue, got the runaround. "No guaranteed delivery, just estimates. Standard processing is 7-10 days. Standard shipping adds another 12 days"... I'm on day 22 since ordering and still no clue when it'll ship. Okay if it takes time, but good service means giving an ETA. "Estimated" delivery was March 29, still waiting for shipment notification. Will update my review and rating later. Maybe it'll earn 5 stars, but undecided for now...

I had an interesting

I had an interesting experience with a company's ordering system. Initially, everything seemed smooth, and the support team was pretty responsive. However, I ran into a hiccup with the order details. After adjusting the quantity, the system unexpectedly reset my selections to default without updating the preview image. This mix-up led to receiving an attachment I didn’t choose, which was also reflected on the invoice. It was a bit frustrating because I thought I’d get what I picked. A small gesture like a $10 store credit would have been nice, but there was nothing of the sort. Makes me think about looking elsewhere where my business might be valued more.

I decided to make a

I decided to make a custom shirt online the other day, and it was mostly a smooth ride. The design process was super easy, and I had fun picking colors and fonts. But, here's the kicker—I didn't notice a typo in my text, and it went unnoticed. I wish the design team had a feature to catch spelling errors or maybe just double-checked before printing. Now, I've got this cool shirt that I can only wear around the house. It's a bit frustrating, but I guess it's partly on me. Overall, the process was enjoyable, but a little extra attention to detail would make it perfect.

I checked out the artwork and I gave my approval

I checked out the artwork and I gave my approval, but it appeared that the lanyard was larger than what I actually received. The colors and design were nice, but the size didn't match what I was expecting based on the sample. Overall, I was satisfied, but the size difference was a bit disappointing.

Evrything was okay but u guys messed

Evrything was okay but u guys messed up on the back logo. I have the approved logo that had our phone number on the back of the shirts, and you guys did not put that on the back of the shirts. So I have to do some thinking if I'm ever going to order from u again or use someone else.

The shiny gold ink looked great

The shiny gold ink looked great, but sadly it only stayed bright for a few days. I wore mine beginning Thursday, and with occasional use, the gold had worn off by Sunday.

Keep in mind that they always

Keep in mind that they always insist on a signature upon delivery, which might pose difficulties when receiving your packages.

I’m not sure if the material is dry rotted or anything

I’m not sure if the material is dry rotted or anything, but 1 out of 3 Koozies tears when I put a drink inside.

Not a happy customer.

Not a happy customer. I've made three orders in the past three months. The shipping costs more than the product and I even paid extra for package protection. My package didn't arrive on time and I wasn't told about any delivery problems. When I reached out to customer support, they told me to call FedEx. FedEx wouldn't deliver the package, so I had to pay for an Uber to go get it. Customer service was not very helpful and kept insisting the package was "delivered" and couldn't verify if I picked it up or not (basically, they didn't believe me). Zazzle offers a much better experience. Won't be buying from them again.

This company lacks integrity in customer service.

This company lacks integrity in customer service. They list prices online, but once you finalize your design, costs skyrocket. This shady sales tactic needs scrutiny for misleading advertising. Check BBB ratings for proof. Their customer service is totally useless. They don't grasp your questions and just dodge them. I wouldn't use them and advise steering clear.

I spent a lot on a double-sided banner.

I spent a lot on a double-sided banner. The color was way too faded, and you could see the text from the other side. The quality was terrible! They said “it’s what you asked for and that’s how it is.” They won’t replace it or print a new one, even though I offered to return it at my expense. Very unprofessional with awful customer service. I’m really upset.

I will never buy from this company again.

I will never buy from this company again. My order is still pending and I guess I'll get a full refund in a week. I needed key chains for my business at the start of August and ordered them in July. I chose the delivery date of August 7th, the earliest they could offer with a 2-3 week turnaround. I know August 7th is an estimate, but their invoice and website did not mention a 2-3 week delay OR LONGER as the customer service rep claimed. The invoice said delays only happen if there's an issue on my end. I approved the proofs promptly. Just two days before my order was due, it was marked "On Hold." I reached out to customer service, and they wanted to charge me an extra $477 to get it by August 14th since I have an event that needs the key chains. They offered a 10% discount, which I turned down, and kept asking for a refund. They then suggested paying an extra $100 to get it by August 14th. This was for a $150 order. I refused to pay more for their delay. Eventually, the customer service rep (who isn't to blame for the poor business practices of Imprint) said they would try to get my order to me by August 14th without extra charges. I agreed, but only if I get my order by that date, or I’ll get a full refund or chargeback. I am so mad. If you can’t meet the 2-3 week turnaround, don’t advertise that on your website. I know printing and shipping takes time, but if it took the full 3 weeks, not receiving it by the 7th makes sense, though I expected the date to be updated. I was told on JULY 24TH that my order was being prepared, and that was over a week ago. I get POD books faster than these key chains. If it shipped on the 7th, USPS would have delivered it before the 14th. I’m telling everyone I know to avoid Imprint.

HORRIBLE

There is no 0 star rateing so have to choose 1. HORRIBLE!!!! Horrible service. Order was scheduled to deliver three days before our event and still has not arrived. Event is tomorrow and we were told it is out of there hands and they cannot help us. Now we had people pay for products they will not recieve for the event they purchased the items for. Imprint having horrible customer service then kept us on hold for over 40 minutes (on multible sessions totaling over 2 hours wasted). Hung up on us twice, ignored our request to speak to a manger.... I can go on and on about how horrible they have treated us. They told us will will not recieve an update for another 2 days. So our order is already late by two days and now we have to wait an additional 2 days to hear their next excuse. Over $200.00 wasted. DO NOT ORDER FROM THIS COMPANY!!!!!