Reviews Summary has a 1.7 - star rating from 3 reviews, indicating a low level of customer satisfaction!

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About company

Donorbox is a versatile donation platform trusted by over 20,000 nonprofits, churches, and political campaigns across 25 countries. It offers a user-friendly interface and customizable donation forms, making it easy for organizations to collect donations online. With Donorbox, organizations can accept recurring donations, track donor information, and integrate seamlessly with their website and other tools. The platform prioritizes security and compliance, ensuring that donors' information is protected and transactions are processed safely. Donorbox's robust features and global reach make it a popular choice for organizations looking to streamline their fundraising efforts.

Key Details:

  • Location: The company is headquartered in San Francisco, California, United States.
  • Founders: was founded by Charles Zhang.
  • Foundation Date: The company was established in the year 2014.

Customer reviews

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Our organization looks after paths
by Anonymous

Our organization looks after paths and tries out a donation plan using QR code with Donorbox. Recently, we discovered that Stripe manages the bank transfer part for them and they've frozen the system because all documents we sent to prove our identity got rejected. We're stuck!

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I learned about a big problem with fake
by Ani

I learned about a big problem with fake @X cat rescue accounts using our platform for fraud. Now there are NINE FAKE @X cat rescue accounts and TWO Donorbox accounts. How do I report this?

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My attempt to communicate with this company has been nothing short of frustrating
by Carol Matthews

My attempt to communicate with this company has been nothing short of frustrating. Despite providing feedback and receiving a response, their subsequent lack of clarity and responsiveness is deeply concerning. Their vague use of language, such as "on the verge of," leaves me puzzled and seeking further explanation, which they seem unwilling or unable to provide. Additionally, their refusal to offer a phone number for direct communication is unacceptable, especially considering their operations in Canada. It's disheartening to encounter such poor customer service, where basic inquiries go unanswered, leaving customers feeling ignored and undervalued.

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