Reviews Summary

Kickstarter.com has a 1.5 - star rating from 8 reviews, indicating a low level of customer satisfaction!

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6 Reviews
Rating (1.0)

About company

Kickstarter, a prominent crowd-funding platform, holds a leading position in supporting creative projects and products. The platform facilitates funding for a diverse range of projects, spanning films, video games, technology products, comic books, and musical albums. Through a global community of backers, Kickstarter empowers creators to bring their innovative ideas to life. The platform operates on an all-or-nothing funding model, where projects must reach their funding goals to receive the pledged funds. This unique approach ensures a level of commitment from backers and emphasizes the collaborative nature of bringing creative endeavors to fruition on Kickstarter.

Key Details:                                                                  

  • Location: The company is headquartered in Brooklyn, New York, United States.
  • Founders: Kickstarter.com was founded by Perry Chen, Yancey Strickler, and Charles Adler.
  • Foundation Date: The company was established in the year 2009.

Customer reviews

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(4.0)
I've backed over 10 projects
by Anonymous

I've backed over 10 projects on kickstarter and only been disappointed once. It's crowdfunding so you gotta keep that in mind when you "buy" anything here. I've never had a bad experience with kickstarter themselves. Sometimes the wait has been waaay too long and one time I didn't get what I paid for - but that's the name of the crowdfunding game. I'll use kickstarter again sometime soon.

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(2.0)
never got what I paid for
by Annett

Supported a project, but never got what I paid for. Kickstarter's customer service took forever to respond, usually 4-6 weeks, and when they did, they just redirected me to the project, which was clearly a scam. Unless Kickstarter steps up and ensures some guarantees for backers, more scammers will keep popping up with projects. Don't support projects unless you're prepared to lose your money.

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(1.0)
Absolutely awful.
by Natanya

Absolutely awful. Once a decent platform, now it's a playground for scammers. If by some miracle you receive the product, it's nothing like what they promised. Trying to get your money back or the correct product is futile; they ignore your emails completely. It's a total scam. They let the so-called "creators" take your money and offer zero protection for backers. Keep your distance, it's not worth the risk.

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(1.0)
Having experienced the shortcomings
by Anonymous

Having experienced the shortcomings of Storaxa Fail, my perspective on Kickstarter leans toward disappointment. The platform appears to prioritize project creators, neglecting adequate support and responsiveness for backers. The policies seem geared towards securing fees rather than ensuring a satisfactory experience for those who have financially contributed. Regrettably, my encounter has left me with a strong reluctance to endorse or support Kickstarter in the future, and I aim to dissuade others from engaging with the platform.

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(1.0)
My recent experience with this company
by Loek

My recent experience with this company has been nothing short of a nightmare. I purchased a rollingfinger for my face and was subsequently contacted by Peoplepie, demanding my credit card details. Despite not providing the information and losing the email, I attempted to contact both Rollingfinger and Peoplepie multiple times without any response. When I turned to Kickstarter for assistance, they claimed ignorance about Rollingfinger and suggested I resolve the matter independently. Despite threatening a negative review, Kickstarter remained unresponsive. This ordeal has cost me a significant amount of money, and the lack of contact details for the company adds to the frustration. My two months of grappling with this issue have left me with a resolution nowhere in sight. I will steer clear of Kickstarter in the future.

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(1.0)
It seems like Kickstarter allows
by Verdun

It seems like Kickstarter allows anyone to launch a campaign, take money from consumers, and fail to deliver the promised product. The platform takes its share but doesn't address the issue of funds being swindled for undelivered goods. I won't be using Kickstarter again, and I plan to report this matter to my state's Attorney General.

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(1.0)
They market shoes without confirming availability
by Diane Cevallos

They market shoes without confirming availability, leading to uncertainties about when the ordered shoes will be sent. The lack of transparency is compounded by unhelpful customer service, responding with generic copy-and-paste messages when inquired about order status. This lack of communication and uncertainty about product availability raises concerns about the company's reliability and customer-focused approach. Prospective buyers should be cautious, considering the potential delays and unresponsive customer service associated with this brand.

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(1.0)
The platform's unreliability stems from the ability of backers to cancel pledges at any point during a campaign
by Oliver Jaubert

The platform's unreliability stems from the ability of backers to cancel pledges at any point during a campaign. Unfortunately, it appears to have become a playground for Nigerian scams, with numerous backers hailing from Lagos. This raises concerns about the platform's security and the integrity of crowdfunding projects. If considering Kickstarter, caution is advised due to the prevalence of scams and the potential for backers to retract their pledges, impacting campaign stability.

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