Oojo Reviews - 64

The representative Jatin from Oojo

The representative Jatin from Oojo knew a lot about the issue. He quickly saw the changes made by the Airline and offered us some options to choose from, which helped us fix the problem. Jatin is very praised.

Great deals. At first, it seemed a bit strange

Great deals. At first, it seemed a bit strange, but once I received the ticket and verified it on the airline's website, it was completely legit! I would choose these people over any other adverstisement.

Yusuf was very helpful and clearly told me my options

Yusuf was very helpful and clearly told me my options and which ones are better. I tried other agencies before, but Ojoo is the best until now. I suggest Ojoo to book your flights. Thanks again, Yusuf.

The agent was very kind and helped step by

The agent was very kind and helped step by step calmly when I needed to change my flight. He also offered a better insurance plan so I could adjust later if needed. I really value his assitance!

This isn't my first time booking

This isn't my first time booking with them and I enjoy how they treat their customers. They always provide all the necessary info and keep reminding you about any changes and travel dates.

I got my business class ticket for 20% less than the price listed

I got my business class ticket for 20% less than the price listed on the airline's website. The confirmation came about an hour later, and the airline verified my booking. All went well.

Smooth deal. Real easy to pick stuff on the website.

Smooth deal. Real easy to pick stuff on the website. Cheaper cost than what the airline site had. Got the ticket and confirm number quick. Simple to grab what you want for less mony.

Site was simple to go around.

Site was simple to go around. Found really good deals but if you see one you like, book it fast. I waited just one night and the same flight went up by $200 the next day :-(

First time using Oojo and Sammy’s aid made

First time using Oojo and Sammy’s aid made it an awesome time. Sammy was very helpful and fast in booking my flight and finding the best deal. I will surely use them again.

Oojo has the best offers.

Oojo has the best offers. It would be nice if payment processing was faster. I didn't know if my payment was successful for a while, until I got the email confirmation.

Oojo had the most affordable fare prices.

Oojo had the most affordable fare prices. It saved me $500 compared to the airline's own site and other travel websites for my flight from the US to Asia.

I needed to move my trip dates.

I needed to move my trip dates. Changing my flight booking was fast and simple. I got quick answers the whole time. A hard situation became much easyer.

Great customer care

Great customer care, Yusuf helped me check all the details clearly and patiently. The clothes are very nice quality and the service is really good.

Yusuf was very nice with the boking.

Yusuf was very nice with the boking. All went well. He explained everything clearly and was patient. Really glad with the servis, would use again.

This is a great company, I got tickets last year for my

This is a great company, I got tickets last year for my children and everything went well, so I decided to buy again this year too, thanks Oojo

Right after I booked, I received a nice call from

Right after I booked, I received a nice call from a customer service agent who was happy to go over everything and answer my questions.

I don't feel like writing a review, I just want to leave 5 stars

I don't feel like writing a review, I just want to leave 5 stars ⭐️ and that should say everything about how happy I am

Consistent service, affordable rates.

Consistent service, affordable rates. I’ve booked with oojo multiple times. No issues or hiccups experienced to date!

Needed to drop a flight in the 24 hour window

Needed to drop a flight in the 24 hour window, and it was simpler than I thoght dealing with a third-party site.

I was trying to book a flight, and I had filled

I was trying to book a flight, and I had filled in all the card details and hit submit. The website's verification took a long time. After a few minutes, one of the Oojo representatives called to check if I got any confirmation for the booking I was doing. When I said no, she started checking from her end and mentioned it might be the bank not approving the verification. A few minutes later, she called back, and by that time, I had my ticket issued and received an email with the ticket confirmation. She checked all the details, everything looked fine, and she made sure all my questions were answered. Overall, I had a good experince with the representative.

Initially skeptical, I feared a potential

Initially skeptical, I feared a potential scam, but my experience with the company exceeded expectations. Despite a slight price variance from Kayak's listing, it turned out to be more affordable than other platforms. Surprisingly, the redirection's claim of offering the closest match proved false – I received precisely what I requested. Overall, a pleasantly surprising and reliable service.

It’s quick and straigtforward to make a booking

It’s quick and straigtforward to make a booking on the website. I received all the info and confirmation about my flight. I was able to pick seats and food for the trip. In genral, I’m pleased with how the booking went.

Linda was friendly and quick.

Linda was friendly and quick. However, I don't believe it’s right to make calls before 8 am or after 7 pm. I received a call at 11:30 pm and another one around 7 am. That’s disturbing people’s personal time.

The process was fast and did not cause any unexpected things.

The process was fast and did not cause any unexpected things. Reserving first time on your site and only wish that all goes smothly.

My call got picked up fast and even tho she didn’t

My call got picked up fast and even tho she didn’t have just what I needed, she tryed to help as much as she could.

I reserved a ticket but haven't received

I reserved a ticket but haven't received the confirmation yet, though I booked it over 16 hours ago. Hoping to get the confirmation mail soon. Oojo confirmation number is - 2V8VF

1 Star - Subpar Customer Service & Bait-and-Switch Tactics

I would give zero stars if I could. I contacted Oojo over a week ago to change my flight from Saturday to Sunday. They confirmed it was being processed, so I trusted them to handle it. A week later, I find out they never actually made the switch—no adequate communication regarding why, just “let’s book you on Monday instead”. When I followed up, they suddenly claimed the exchange was rejected due to a price change—but only after I had to chase them down. Now, they want to charge me $800 to make the same change that was originally quoted at $250?! Their email basically said: “Oops, our bad… now pay us more.” This isn’t just unprofessional—it’s borderline bait-and-switch behavior. If a company messes up, they should own it and fix it, not pass the financial burden to the customer. Avoid Oojo at all costs unless you want to spend your trip chasing down basic service and overpaying for their errors and slowness.

Warning: don`t book with OOJO!

I can only warn everyone please don`t book with oojo! They gave me an e-ticket with wrong dates. I needed to call the customer service whole nicht more than 20 times and nobody could solve the problem. The custumer service is very unprofessional. They just hang up the phone or lie to the customers. I was told that a new ticket with the correct dates was booked again for me, but as in this flight economy class is fully booked I have to book business class. After hours I didn`t get any confirmation e-mail and no e-ticket. After I called again many times at the customer service they has sent me a screenshot of the booking details and lied to me that this screenshot is my e-ticket. After the whole night was over I missed the flight because it wasn`t book and there was no ticket. I have never ever make such a bad experience....so DON´T BOOK WITH OOJO!!!

Never use this provider!

Never use this provider! I bought a ticket, and my flight was cancelled. The airline refunded the money to Oojo on the same day, but Oojo has been giving me absolutely insane and unreasonable responses and is still holding onto my funds. Now I’m unable to book another flight and will have to spend Christmas alone. I’ve completely lost hope of getting my money back. The customer service is terrible—they never disclose their actual names, using only nicknames like Montreal, Jatin, Antropos, and Folger. It feels like the service is run by AI or something. Avoid this company at all costs!!!

Do not trust OOJO.

I reserved a one way ticket last November through OOJO. The Italia Airways cancelled due to unforeseen circumstances. I called Italia Airways and they refunded my $ to OOJO immediately (first week of Dec) I emailed and called OOJO several times to requested a refund. They kept on saying they are still processing my refund and I believe they hope I give up and take their voucher. I don’t trust them. Don’t use OOJO because you never know when your flight gets cancelled.