YukonDesignStudio.com

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The company presents itself as a local craft store in Delaware

The company presents itself as a local craft store in Delaware, but my wooden carvings arrived from China. They were packed in a Chinese box inside a plastic envelope with YunExpress and USPS labels. The USPS label showed JFK as the entry point and an Illinois return address. Tracking info from YunExpress showed the package left China on the 5th, entered the US on the 7th by air, and was delivered by USPS on the 10th.

Order not received and poor customer service

I order a product from them on 12/22/2024 and after I placed the order I found out it would take 1-3 days of processing and another 6 - 12 days for delivery. within 10 hours of order, I emailed and texted them to cancel the order and they told me it was already processed and I can return it when I received it. They also provided me with a tracking #. By 12/30/2024 the product arrived at a DHL facility in Manassas, VA (about 100 miles from where I live). By 1/1/ 2025, it was still setting there. I contact them via email 1/5/25 and told them about not receiving it and they said it will arrive the next day and provided me with a different tracking number. When I checked the tracking number, it showed the product is setting in a DHL facility in NJ (weird right?) Between 1/6/2025 and now I have sent them 2 more emails telling them the product is still setting there at the DHL facility in NJ. However, no more response from them. It appears to be a scam or just poor customer service, take your money an run. They have already taken money from my credit card account!

It has been two weeks & no sight of my oder

Placed an order for 2 sculptures on 12/4/24. So far, vague updates on where my shipment is. I'm starting to wonder if Yukon legit. I sent an email & awaiting a response.

I recently bought two Handmade Pawfect Carving™ – 2.

I recently bought two Handmade Pawfect Carving™ – 2. Woman & Dog (floppy ears) from Yukon Design Studio, and I am very happy with my choice! These artworks are really touching—each one nicely shows the quiet, special bond between a woman and her floppy-eared dog. I gave one as a present and kept the other for myself—and both people (including me!) felt moved by the simple, heartfelt design. If you love dogs, enjoy handmade decor, or just like meaningful art, this is a real gem. I strongly suggest it for anyone who wants to honor the close friendship between a person and their dog!

The package we first got had some damage

The package we first got had some damage, so I reached out to Yukon to sort it out. They quickly said sorry and arranged for a new one to be sent. The replacement came in perfect shape, and we are happy with it, especially since it's a gift for our granddaughter this Christmas. Even though I mentioned only the dog was broken, they sent the whole item again, which was kind. Great service from Yukon and a very decent product too!

The carving of the lady and dog with floppy came

The carving of the lady and dog with floppy came out so nice and makes me feel better when my pup is at my family's place since it looks just like him. Got one for a friend for Christmas too and she liked hers alot. The finish is really nice and smooth. The site is simple to look through and find what you want. It was packed well and came quick. Would surely recomend.

I recently received 2 of the Pawfect Dog Carvings

I recently received 2 of the Pawfect Dog Carvings as a Valentine's gift. They are really cute, a nice change from the usual. I don't think my husband had any problem with delivery. I remember they came before Valentine's Day since I was the one who received them. I would definitely consider giving them to others as gifts.

I purchased the Man & Kitty and the Woman & Dog

I purchased the Man & Kitty and the Woman & Dog as Christmas presents, and I really like them! The craftsmanship is great, and the wood has a lovely scent. I’m happy I came across them because they are unique and perfect gifts that I couldn’t find anywhere else in Australia. I’m even thinking of getting one for myself!

Yukon Design offers unique and high-quality gifts

Yukon Design offers unique and high-quality gifts, and their customer service is really good! I thought I had an issue with a small item being missing (it wasn't, I just misplaced it while unpacking and found it weeks later...), but Yukon Design's team was always helpful and kind in handling the situation.

I bought 4 wooden sculptures from Yukon Design Studios.

I bought 4 wooden sculptures from Yukon Design Studios. All of them were nicely made and appreciated by the person I gave them to. I encountered a problem with one of the items, but Yukon Design Studios handled it swiftly and in a good manner. I will return to them when I need a present for someone.

WHAT MADE THE DIFFERENCE...?

WHAT MADE THE DIFFERENCE...? I had some trouble adding the item to my cart and couldn't get it to work after several attempts. After reaching out to Yukon Designs, I got a reply on the same day. Within hours, the issue was fixed and I got my item in just a few days - VERY GOOD.

I found everything so cute and decided to buy 4 items.

I found everything so cute and decided to buy 4 items. They came fast and were even nicer than I thought. The quality is great and the prices are just right. These are gifts for my daughter, celebrating her new kittens and her engagement! I would buy from here again!

I saw an ad for a carving from Yukon Design Studio and thought

I saw an ad for a carving from Yukon Design Studio and thought it would be a great gift for my daughter, who has a cute dog. I bought it for her. It looks even better than the picture in the ad. My daughter was really happy to get it. Thanks Yukon Design Studio!

We made a big order and were quite happy with it

We made a big order and were quite happy with it, but saw that one dog was missing an ear. When we reached out to Yukon, they answered right away and sent a new ornament. Nice quality items with a great follow-up care.

The wooden figures are of great quality

The wooden figures are of great quality, and the grandsons really enjoy them. However, the most positive part was the support and assistance provided by the delivery company. Yukon Design was helpful and very kind.

Sent one of your unique woman and dog

Sent one of your unique woman and dog sculptures to my daughter in Australia. She really loves it. A nicely crafted piece that looks great in her cozy home. What a wonderful company you are. Great job to everyone.

I bought 4 things from Yukon and really like

I bought 4 things from Yukon and really like how nice and well made the figures and animals are. When I had an issue, their reply was very kind, fast, and helpful. Thanks Yukon, I will tell my friends about you.

I thought something was missing from my order

I thought something was missing from my order, but your helpful customer service pointed out my error. Unwrapping the gifts to double-check was a bit amusing in the end. The products are really good!

A rocky beginning as one of the two wooden

A rocky beginning as one of the two wooden items I ordered lacked a vital part. Still, after sending an email to Yukon, they quickly sent a new item for the one with the issue, so I'm quite pleased.

I’m really happy with my order.

It looks and feels just like the picture. The price was also very fair. When I asked about the delivery delay, I got a response really fast. I’ll definitely buy from this company again.

I made a mistake with my email and delivery details when I placed an order.

I made a mistake with my email and delivery details when I placed an order. This company fixed everything for me quickly. They were really nice and helped me each time I reached out!

Really like the product.

Really like the product. I got the girl with dog. Super nicely made. service was really good too. tracking the delivery was a bit anoying, but totally worth it! i would sugest.

I wanted to modify my order, but it had already been sent

I wanted to modify my order, but it had already been sent, so Youkon said they would send the new items I needed for the delivery cost only, very good customer service.

I was very pleased with how easy it was to order 2 items

I was very pleased with how easy it was to order 2 items, one with pointed ears and one with floppy ears. They are adorable and nicely made. Very happy with them.

The product (purchased as a gift by my wife) is lovely

The product (purchased as a gift by my wife) is lovely. It came right on time and the design expresses such a warm emotion. Simple, stylish and very charming.

Great work.

Great work. My wife saw the one I ordered, and I told her to pick a different one. So, we are doing it again. I would recomend it. I would buy again.

My order came on time and in great condition.

My order came on time and in great condition. I’m happy with my man and dog, girl and dog, and girl and rabbit. They look really good. Thanks.

I’ve usually had poor experiences with Facebook ads

I’ve usually had poor experiences with Facebook ads, but I gave YukonDesign a chance since the carving looked adorable and reminded me of the poses I often do with my dog. I’m quite satisfied with the product’s quality and the updates about shipping. I’d surely buy from them again.

Although the product is good

Although the product is good, the delivery was not so great. I ordered from Singapore, and it took about 2 weeks to arrive. I needed to reach out to customer service to see what was going on. Like other reviews mentioned, the product came from China.

I just got half of my order.

I just got half of my order. No reply from customer service after emailing them.... After reaching out to support (after my initial review here), I am still waiting to get my full order.