Read 7 Real Customer Reviews of Webstaurantstore.com

Reviews Summary

Webstaurantstore.com has a 2.9 - star rating from 7 reviews, indicating a low level of customer satisfaction!

5 stars

2 Reviews

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1 review

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1 review

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0 Reviews

1 stars

3 Reviews

About company

WebstaurantStore, operating since 2004, stands as a reliable supplier to the restaurant industry, catering to diverse needs and budgets. Their enduring commitment to customer satisfaction involves constant market research and attentive feedback analysis from chefs, restaurateurs, and business owners. Their extensive range encompasses restaurant equipment, refrigeration, disposables, janitorial products, bulk foods, and more, serving as a comprehensive one-stop shop for wholesale supplies. Headquartered in Lancaster, PA, WebstaurantStore is the largest online restaurant supply store, serving both professionals and individual customers worldwide. Their strategic warehouse locations in multiple states facilitate efficient service. With well-trained Customer Solutions Specialists ready to assist through chat or email, WebstaurantStore ensures an informed and personalized purchasing experience for their clientele.

Key Details:

Location: The company is headquartered in Lancaster, Pennsylvania, United States.
Founders: Webstaurantstore.com was founded by Fred Clark.
Foundation Date: The company was established in the year 2004.

Customer reviews

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(5.0)

They got the glassware I wanted

by Terry May 10, 2024

They got the glassware I wanted at the right price. Even with shipping, they were cheaper than their competition.

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(5.0)

This company is great!

by Tina April 28, 2024

This company is great! Their store is easy to navigate, and prices are similar to elsewhere. The customer service rep was helpful and guided me well. They're a reliable one-stop shop.

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(4.0)

Our church has been using Dura Husky

by Diana Smith January 23, 2024

Our church has been using Dura Husky 25 lb. Paper Bags for our "snack packs" program for three years. These bags efficiently accommodate 21 food items, while the Dura 12lb bags are ideal for specific items like peanut butter, jelly, and mac & cheese. The prompt delivery within 3 to 5 days meets our needs effectively, ensuring a smooth process for our charitable initiative.

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(1.0)

I strongly advise avoiding this

by Brad November 30, 2023

I strongly advise avoiding this company like the plague. I placed an order through their website, and despite their initial estimate of 2-3 weeks for shipping, it took a staggering FOUR weeks for an "updated" shipping date. After multiple delays, I decided to cancel the order, only to discover that it would take another FOUR days to confirm the cancellation via email. The lack of direct communication and numerous delays have left both me and my customer extremely frustrated. This experience is severely impacting my business, and I would rate them negatively if possible.

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(1.0)

Caution to anyone using

by FRED November 14, 2023

Caution to anyone using their service: thoroughly check all items received, as there have been instances where items were marked as delivered but never actually arrived. Customer service suggested checking with the carrier for resolution rather than addressing the issue on their site.

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(1.0)

Ordered a $3,616 ice maker

by James S Bock November 10, 2023

Ordered a $3,616 ice maker for our kitchen remodel on 10/13/2023. It was delivered on 10/24/2023, left in our garage by the carrier. However, as our kitchen was under construction and we were on vacation until 11/4/2023, we couldn't inspect the ice maker until 11/10/2023. Upon opening, we discovered corner damage. Despite providing photos and video evidence, the company insisted on a 5-day notification policy, leaving us with a useless, expensive ice maker for our new kitchen. They offered a $300 "repair" credit, but the cost of shipping alone exceeds this. A frustrating experience for a homeowner in the midst of a remodel.

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(3.0)

I'm frustrated by the shipping charge on every order

by Anissa Slaymaker October 26, 2023

I'm frustrated by the shipping charge on every order and the steep cost of the PLUS membership at $99 per month for free shipping. Using discount codes seems unreliable as they claim it's applied, but it often isn't reflected in the final cost.

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