Reviews Summary

JCpenney.com has a 3.4 - star rating from 8 reviews, indicating a low level of customer satisfaction!

5 stars
4 Reviews
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1 review
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3 Reviews
Rating (1.0)

About company

JCPenney seeks motivated individuals to join its diverse workforce and thrive as integral members of the organization. With a commitment to fostering an inclusive environment, JCPenney provides opportunities for individuals to explore and define their personal and professional identities. Employees are encouraged to embrace their unique styles, purposes, and career paths within the company's supportive culture. By welcoming diversity and promoting individual growth, JCPenney empowers its team members to emerge as warriors, equipped to contribute meaningfully to the organization's ongoing evolution and success. Join JCPenney to embark on a journey of self-discovery and career fulfillment in a dynamic and inclusive workplace environment.

Key Details:

  • Location: The company is headquartered in Plano, Texas, United States.
  • Founders: JCpenney.com was founded by James Cash Penney, William Henry McManus.
  • Foundation Date: The company was established in the year 1902.

Customer reviews

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(4.0)
I enjoy their store
by Samthemen

I enjoy their store because they provide great customer service. Whenever I visit and require assistance, their team aids me with a broken toaster and they offer a new one so I have a functional item. I definitely plan to return for more shopping.

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(5.0)
Paulina at the Countryside
by Anonymous

Paulina at the Countryside mall locashun was extremly helpful. She stuk with me despite how particular I was in the fit of the jacket I was looking for and even helped clean the jacket I felt fit me best after noticing some markings from sitting on the bottom rack.

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(5.0)
I visited your West Towne
by Dave

I visited your West Towne Mall store yesterday morning in Madison. A very nice and friendly associate with the number on my receipt was 0025, Term 002. She was very friendly and polite. She gave me great service. Thank you for making my trip to your store enjoyable and pleasant.

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(5.0)
Paulina at Countryside mall was so helpful.
by JG

Paulina at Countryside mall was so helpful. She stayed with me even though I was really picky about the jacket I wanted and she even cleaned the one I liked best when she saw some marks on it from being on the rack.

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(1.0)
Purchased a Cooks brand 14-cup
by Maureen

Purchased a Cooks brand 14-cup programmable coffee maker as a Christmas present. Got it in early December 2023. It quit making coffee in February this year. Returned it to the store where I bought it, but since it was past 60 days, they refused the return. Contacted customer service, but because it was an in-store purchase, they couldn't assist and advised me to return to the store. Received nothing but a runaround from them. Customer service was awful. The product itself was terrible! Now stuck with a useless coffee maker and no refund.

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(1.0)
Avoid purchasing "Fine Jewelry" from
by mrsramos

Avoid purchasing "Fine Jewelry" from JCPenney at N Lakeland Square Mall in FL. My husband bought a set marketed as "Sterling Silver" with a protection plan. It caused skin irritation, turned black, and lacked the essential 925 stamp. Despite the misleading "sterling silver" sticker and website claims, corporate confirmed it was silver-plated, not sterling silver. A class action lawsuit for selling counterfeit Chinese jewelry raises concerns. The store manager, Nikki, dishonestly insisted on the 925 stamp's presence. For genuine quality, explore alternative jewelry retailers for yourself or loved ones.

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(5.0)
JCPenney's online shopping is convenient during COVID
by LYNN

JCPenney's online shopping is convenient during COVID. The same-day in-store pickup option adds to the ease of shopping, especially in urgent situations, making it a reliable choice for quick and efficient purchases.

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(1.0)
JCPenney's consistently disappoints with false promises, unresolved issues, and poor customer service
by Scott Stotts

JCPenney's consistently disappoints with false promises, unresolved issues, and poor customer service. Numerous negative reviews highlight their dishonesty and inability to address problems effectively. Customers report being misled, ignored, and left frustrated with unresolved issues. It's disheartening to see such a renowned brand falter in customer satisfaction. With a plethora of complaints, it's surprising they continue to operate. Avoid JCPenney's for a smoother shopping experience elsewhere. Their track record raises doubts about their commitment to customer service and satisfaction.

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