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Shopping & Fashion

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Vinted is 881 out of 966 best companies in Shopping & Fashion on RealReviews.io

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Summary

Vinted has a 2.1 - star rating from 46 reviews, indicating a low level of customer satisfaction!

  • 5 stars

    11%

    4 reviews

    4 reviews

  • 4 stars

    10%

    5 reviews

    5 reviews

  • 3 stars

    10%

    5 reviews

    5 reviews

  • 2 stars

    19%

    9 reviews

    9 reviews

  • 1 stars

    50%

    23 reviews

    23 reviews

  • Reviews from other countries:

  • W

    Wouter Blok

    1 reviews

    I snagged a pair of

    I snagged a pair of Loro Piana moccasins for €270 on Vinted, thinking the buyer protection would have my back. They arrived, but oops, too small and no return policy. Decided to sell them with a 7-day EU boost, but bam, my account gets blocked for alleged fraud. Tried appealing, but the wait time was ridiculous—over 100 hours! It's been days and still no word from them, even after reaching out multiple times. The original seller who sold me the counterfeit shoes? Still on Vinted. What’s the point of buyer protection if they don't actually protect you? Feeling totally let down.

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  • J

    Jaymie Lee

    1 reviews

    Bought what was listed as

    Bought what was listed as "new without tags" on Vinted. Imagine my surprise when it showed up with seven stains. Reached out to Vinted, expecting some help, but they told me to get the seller to pay for return shipping. Of course, the seller ghosted me. So now I'm stuck deciding whether to keep this stained mess or pay out of pocket to return it, even though it's the seller's fault. It feels like Vinted always sides with sellers, leaving buyers in the lurch. No real buyer protection, just a hassle and wasted money. Honestly, super disappointed. Not what I signed up for.

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  • M

    Melanie Clark

    1 reviews

    Man, Vinted used to be

    Man, Vinted used to be my go-to, but lately, it's been a mess. Bought a couple of things, and they turned out to be used and damaged. I did everything right, even paid for Buyer Protection. So I asked to return the stuff, and the seller was cool with it, but guess what? Vinted still made me pay for return shipping. No refund for those fees either. Isn't that against the Consumer Rights Act or something? Feels like Vinted doesn't care about buyers, just wants our money. And sellers? They got no reason to be honest since they lose nothing. Honestly, I'm done with Vinted.

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  • R

    Red Riding Hood

    1 reviews

    Boy, this platform is a

    Boy, this platform is a mess. I tried selling a Michael Kors bag, a Coast dress, and a maternity shirt from ASDA, all legit items I bought myself. They blocked my account, claiming my stuff was counterfeit. How can they just "think" something’s fake without proof? It's frustrating dealing with such incompetent staff. I’m seriously considering legal action now, got some consumer rights contacts helping out. Just a heads-up, if you're thinking about using this site, be careful. It feels like they’re just out to get you for no reason. Totally disappointed and annoyed.

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  • I

    Iulia Luminita Bejenariu

    1 reviews

    I had been using this

    I had been using this service without any problems, everything seemed fine until suddenly my account got blocked. I had 950 feedbacks, all 5 stars, and then it was just gone. Tried reaching out to their customer service, but it was a nightmare. They asked for all my details, including bank info, and then left me hanging with vague, nonsensical replies. It felt like I was talking to a wall. Days went by without any clear explanation or solution. It's frustrating and feels like a scam. They don't seem to care about their customers at all. Really awful experience.

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  • J

    Jan edwards

    1 reviews

    Bought a jacket on Vinted,

    Bought a jacket on Vinted, and it was nothing like the photos—colors were off and it had stains. Messaged the seller to sort it out, but they ghosted me. Vinted steps in and says I have to pay to send it back if I want my money back. How is that fair? Ended up losing more money just to return a junk item. And guess what? I can't even leave a bad review for the seller since the order didn’t technically complete. So, the seller gets off scot-free, and I’m left feeling scammed. Vinted’s policies just don’t protect buyers at all. Never using it again.

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  • C

    Claire Heslington

    1 reviews

    Man, dealing with Vinted has

    Man, dealing with Vinted has been a nightmare. Bought an item, paid up, and then the seller supposedly sent it. Two weeks pass and nothing. Tried reaching out to Vinted, but they seem to give sellers and postal services an eternity to deliver before you can even think about a refund. The item I bought? Poof, gone from my buying page. The seller? Blocked, and not by me. It’s like I threw my money into a black hole. I doubt I’ll see that cash again. Vinted won't get another cent from me, that’s for sure. Total waste of time and money.

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  • R

    Reyn Arroyo Vacaro

    1 reviews

    I bought some creams off

    I bought some creams off Vinted, thinking I'd scored a deal. When they arrived, I noticed they were all expired! I messaged the seller, hoping for some resolution. Instead, she told me to send them back at my own expense. I already paid for shipping and insurance, so that didn't seem fair at all. Rather than lose more money, I kept the creams. Then the seller had the nerve to accuse me of scamming her! It's frustrating because she's the one who sold expired products in the first place. Not a great experience, to say the least.

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  • S

    Scotty

    1 reviews

    Man, using Vinted was a

    Man, using Vinted was a total letdown. Bought something from a seller who claimed they shipped it, but nothing ever arrived. When I asked for a tracking number or proof, they had nothing to show. It's like they don't even care about following the rules. What's worse, this seller is still active on Vinted, and somehow that's okay? Haven't gotten a refund either, which is super frustrating. How can Vinted keep running if this is how they treat customers? Feels like they just don't care.

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  • o

    of Lesley Starr

    1 reviews

    I’ve been using Vinted for

    I’ve been using Vinted for a while now and it's been pretty awesome. Found some really nice clothes and managed to sell a few pieces too. Most times, everything goes smoothly. Had a couple of hiccups, but they got fixed fast. Only thing that bugs me is how pricey it’s getting. Every time I think I’m getting a good deal, the costs just seem to add up. It's like whatever I pay for an item, I end up paying almost double after all the fees and shipping. Still, it's a cool app for finding unique stuff.

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  • B

    B H

    1 reviews

    I've had quite the ride

    I've had quite the ride with Vinted. Selling stuff? No problems there, pretty smooth sailing. But buying? That's a different story. Paid for their so-called buyer's protection, but felt more like an extra fee with zero benefits. Bought a cosmetic product that turned out to be fake or expired. They wanted a photo for proof, but you can only tell by smell and texture. No refund, and they released my money to the seller. Another time, my parcel never arrived. The courier claimed it was delivered but had no proof, no photo, no GPS data. We have a big parcel box for safe deliveries, yet Vinted just told me to deal with it. Money gone again. So, selling's great, buying? Not so much.

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  • D

    David

    1 reviews

    As a pensioner, I’ve seen

    As a pensioner, I’ve seen my share of tricks and scams. Vinted seemed like a great idea at first, but I’ve had some frustrating experiences. I need size XXXL, but I keep getting the wrong sizes. One sweater I bought was labeled correctly but had obviously shrunk. Another was supposed to be XXXL but arrived labeled M. Returning items is a hassle, and Vinted still takes a fee. I tried buying knitwear recently because it’s getting colder, but out of three items, only one was somewhat close to what I needed. It feels like a bait-and-switch sometimes. I’m starting to lose faith in Vinted.

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  • I

    Ian Notts

    1 reviews

    Vinted used to be my

    Vinted used to be my go-to, but lately, it's been a headache. I ordered an item and waited for two weeks with no sign of it. Tried contacting the seller, only to find out Vinted had closed their account. Then, three things I sent never reached the lockers and got returned. My friend had the same issue with something he ordered five weeks ago. Inpost told us to contact Vinted, but all Vinted said was to wait 25 working days. Seriously? Six weeks to chase an item but only two days to file a complaint? Their customer service is awful, and they need to weed out fake sellers and goods.

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  • D

    Donna Barrett

    1 reviews

    I can't believe how frustrating

    I can't believe how frustrating my experience was with their customer service! Sold an item, and the tracking didn't update on its own. When I checked, it showed delivered, and the buyer even confirmed it. But Vinted issued a refund and didn't pay me. Reached out to customer service, got a reply after 3 days saying I should relist the item so the buyer can repurchase it. Did that, and someone else bought it, but I didn't have it anymore! They had no other solution, and the original buyer stopped responding. I'm super disappointed and won't be listing anything valuable there again. With eBay offering no seller fees and better customer service, it's a no-brainer where I'll go next.

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  • L

    Lee

    1 reviews

    I gotta share my recent

    I gotta share my recent nightmare with Vinted. Their customer service is a joke—lost my stuff and then blamed me for it, even charged me! They delete items for "breaching terms," but it's all done by clueless robots. No actual breach on my part. And then, outta nowhere, my account gets blocked for having "multiple accounts" and "commercial activities"... what even is that? Tried appealing, but all I got were automated responses. Feels like they don't care if there's fraud on their platform. Honestly, this whole experience was so bad I'm sticking to eBay from now on. If you wanna keep your sanity and money, steer clear of Vinted!

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  • J

    Jonathan

    1 reviews

    I tried selling stuff on

    I tried selling stuff on Vinted, but they blocked my account out of the blue. After 5 days, they demanded proof of authenticity in 24 hours, which they messaged me on the app despite my account being blocked. I saw the message a day later and scrambled to take 372 pictures to prove my clothes were legit. But when I went to upload them, I was too late and couldn’t find an option to send them on the app anyway. Their customer service is super slow, taking about 3 days to reply even for simple questions. Overall, a frustrating experience.

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Rating on other websites

  • Trustpilot

    1.6

  • Sitejabber

    1.1

  • Reviews.io

    1.2

Business information

Own this company?

Claim & Respond

Reviews with responses attract 🔥59% more returning customers and 🔥20% more first-time customers

Category:

Shopping & Fashion

Each brand on RealReviews.io belongs to a specific category, where it holds a position in the top rankings. The ranking is determined by various factors, such as the overall rating on the site, the number of reviews, the business's activity in managing reviews, engagement with customers, and more.

Vinted is 881 out of 966 best companies in Shopping & Fashion on RealReviews.io

About Vinted

Vinted is on a mission to redefine the value of second-hand clothing, showcasing its true greatness. They invite individuals to sell clothes that still have much to offer and to explore a unique shopping experience filled with items unavailable in traditional stores. Vinted's inclusive platform welcomes everyone who shares the belief that quality clothing deserves a long life. By promoting sustainability and circular fashion, Vinted encourages users to extend the lifespan of their garments and contribute to a more eco-conscious world. Their user-friendly marketplace empowers both sellers and buyers to participate in a fashion community that prioritizes longevity and style.

Key Details:

  • Location: The company is headquartered in Vilnius, Vilniaus Apskritis, Lithuania.
  • Founders: Vinted was founded by Milda Mitkute, Justas Janauskas, Mantas Mikuckas.
  • Foundation Date: The company was established in the year 2008.

 

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