Reviews Summary

MUJI UK has a 2.0 - star rating from 4 reviews, indicating a low level of customer satisfaction!

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1 review
Rating (1.0)

About company

Muji epitomizes natural and simple design, seamlessly integrating into modern lifestyles. Originating in Japan in 1980, it emerged as a counterbalance to prevailing consumer habits. Amidst a landscape of rising luxury brands and low-quality goods, Muji aimed to offer practical, balanced products. Its foundation rested on two principles: "no brand" (Mujirushi) and the value of good items (ryohin). Starting with meticulous material selection, process scrutiny, and streamlined packaging, Muji embodies simplicity. This ethos aligns with the Japanese aesthetic of "su," emphasizing plainness and the allure of simplicity over opulence.

Key Details:

  • Location: The company is headquartered in London, United Kingdom.
  • Founders: MUJI was founded by Tanaka, Kazuko Koike, Takashi Sugimoto.
  • Foundation Date: The company was established in the year 1980.

Customer reviews

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(3.0)
I adore their stuff, yet quality's been
by barry

I adore their stuff, yet quality's been dropping slowly for years. Once, they had fantastic PJs, slippers, and home gear. Initially, quality was amazing, considering the price. Sadly, since around 2020, cotton feels worse, now mostly synthetics, and these synthetics tear quickly. Please, Muji, recall your mission and goals from the start, delivering superb minimal design and quality at a fair price.

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(1.0)
Added items to cart and went to checkout.
by Anonymous

Added items to cart and went to checkout. After filling payment info and submitting, it showed a "blocked" message and weird characters. Saw payment was done on my bank app but no order here. Reached out to this store using the form but got no answer all day. Talked to my bank and now have to wait a month for refund. What a terible online store.

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(2.0)
Absolutely avoid online!
by Anonymous

Absolutely avoid online! Order placed at the beginning of August and no news since. No response from customer service (perpetually on answering machine), nor by email. No means of contact. Order cashed but product not delivered. This is not serious.

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(2.0)
I got a big bookshelves from Muji.
by Jane

I got a big bookshelves from Muji. Delivery took 3 weeks. Opened box, found a big chip on one shelf. No phone number for help, so did online thing. Took 2 days for email reply. Sent pics, no reply for 3 more days!

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