Reviews Summary

NewChic.com has a 2.5 - star rating from 8 reviews, indicating a low level of customer satisfaction!

5 stars
1 review
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0 Reviews
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2 Reviews
1 stars
3 Reviews
Rating (1.0)

About company

Established in 2016, NewChic.com is a dynamic fashion website offering a diverse range of trendy and creative products. With a commitment to delivering cutting-edge fashion at competitive prices, NewChic caters to the preferences of customers aged 16-35. The platform fosters creativity and values the realization of its full potential, creating a rewarding environment for its employees. The team, fueled by the excitement of developing new products, ensures quality service for customers. NewChic is rapidly ascending in the e-commerce fashion industry, combining innovation in design with the wealth of experience from its purchasing department and supplier chain.

Key Details:                                                                  

  • Location: The company is headquartered in New York, United States.
  • Founders: NewChic.com was founded by Phat Le.
  • Foundation Date: The company was established in the year 2016.

Customer reviews

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(4.0)
I got some items from them.
by Anonymous

I got some items from them. Some were good, some not so much. My last buy was a 2-piece sports wear and a t-shirt. Both came in 12 days. The sports wear was said to be polyester, but feels thin and fable. The design was pretty though.

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(2.0)
Newchic took my T-shirt designs
by Silvio

Newchic took my T-shirt designs without permission and now sells them on T-shirts and hoodies. I reported copyright infringement, but they haven't responded. This company shamelessly steals and makes money from it. Disgusting!

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(1.0)
I placed an order three weeks ago
by YoloMasters GT yolomasters

I placed an order three weeks ago, and the product status remains "processing." Despite ordering a single item, there's been no shipping confirmation, emails are unanswered, and the expected ship date of December 11, 2023, has passed with no updates. The prolonged processing time and lack of communication have been frustrating, impacting the overall satisfaction with the purchase experience.

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(1.0)
Extremely Disappointing Shopping Experience
by Tyler Herron

I had the misfortune of encountering the worst apparel shopping experience with this company. Despite placing an order two weeks ago, my items are still pending and haven't even been shipped. What's more disheartening is the utter lack of communication from the company's end. I've received no apologies or notifications about the delays, forcing me to log in regularly to check the status, only to find it perpetually "processing." To add insult to injury, my credit card was charged promptly. This entire ordeal has been a nightmare, and based on my experience, I strongly advise against patronizing this company.

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(1.0)
Ordering from this website has been a disappointment
by Tiana Lindsay

Ordering from this website has been a disappointment. Despite my product being marked as "shipped" for two weeks, I've received no updates and cannot reach anyone for assistance. It's been a frustrating experience, and I caution others against trusting this website.

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(2.0)
My experience with this vendor has been marked by uncertainty and concern
by Sean Kirkpatrick

My experience with this vendor has been marked by uncertainty and concern. After placing an order a week ago and opting for expedited shipping, I find myself troubled by the fact that my order status still reads "processing." What exacerbates the situation is the swift deduction of charges from my account within a day. Perusing customer reviews reveals a disconcerting pattern where individuals attempting to cancel orders faced challenges in getting their money refunded, contrary to the stated cancellation policy. The vendor's responses, blaming customers for these issues, only raise more red flags. As a customer, I sincerely hope my experience doesn't mirror these concerns. The true test lies in the vendor's ability to be as efficient in responding to cancellation requests and processing refunds as they are in handling charges.

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(4.0)
Satisfied with quality, patience required
by Bobby Hutchinson

After a 6-week wait, my order arrived, missing one pair of pants. The XXL shirt was smaller than expected, but the overall quality of the items is decent. While the delay tested my patience, the selection of great clothes made up for it. It's worth noting that sizing might vary, and the extended shipping time could be a drawback for those seeking a quicker turnaround. Despite these hiccups, I'm generally satisfied with the quality and variety of their clothing.

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(5.0)
Exceptional customer service and unique boots
by Fanny G.

I've been a loyal shopper at New Chic for two years, primarily indulging in their exquisite Socofy vintage style boots. These boots are not only lovely but also crafted from real leather with unique designs that set them apart. While shipping may test your patience, taking approximately 6 weeks, the overall experience has been positive. Once, a pair seemed lost in transit, but New Chic promptly refunded me within 24 hours. To my surprise and delight, when the boots finally arrived late, New Chic generously gifted them to me as a gesture of goodwill for the inconvenience. I'm thoroughly pleased with their exceptional customer service.

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