ALESSANDRO VASINI

Hey Sales, I got my order and it fits perfect. Thanks heaps, you've been amazing and I'll definitely be back to shop from your awesome store. Thanks again!

J'ai commandé une paire de boots en novembre 2023, le compte a été débité immédiatement. J'ai attendu 2 mois sans réponse du service client. Puis je les ai reçues trop grandes car il n'y a pas de tableau de tailles; ils disent équivalent à l'UE mais cela taille bien plus grand. J'ai demandé mon étiquette retour pour échange . je ne l'ai jamais reçue. Et j'en suis à mon peut être 30 ème mesage mail service client depuis.. J'ai alors demandé un remboursement de la paire de boots en les renvoyant par mes propres moyens. On m'a alors répondu que non on allait me faire l'échange et depuis on ne me répond plus...

After 3 mths my boots arrived and they are awesome! Im a bit ashamed of myself for having sent harassing emails demanding they be sent quicker. Spoiled american mentality! They arrived in perfect presentation and are exactly what I thought I was getting. I ordered keith boots and i was smart enough to go up a 1/2 size and they fit like a glove. Thank you and sincere apologies for being an ass in the process of receiving these.

It's been almost 8 weeks, and my boots still haven't been sent. I've emailed multiple times, but no response. Disgusting! Respond quickly, or legal action will be taken. It's such a shame because the product is excellent!

This company is not recommended. I wouldn't even give them one star if I could. I ordered two pairs of jeans and a pair of boots. The jeans came, but not the boots. No one informed me that the boots were out of stock or provided any information on when they might be available. The jeans didn't fit, so after sending four emails and waiting almost a month, they finally responded with return instructions. Still waiting for my refund. I've asked several times to cancel the boots since I haven't received any updates on their availability. Dealing with their customer service is difficult, as they don't respond promptly. Their customer service is terrible. I should have checked the reviews before ordering.

After nearly 10 weeks, I'm still waiting for my shipping confirmation. Despite receiving a response to my frustrated email 10 days ago, where I was assured my order would be processed within two days, nothing has happened. I've sent several follow-up emails, but still haven't received a satisfactory reply. At my workplace, we manufacture top-notch air measurement systems in a matter of days and ship them out promptly, even overseas. It's baffling to me how difficult it seems to be for this company to process an order and ship a simple pair of boots.

OMG, seriously obsessed with my new boots from Alessandro Vasini's website! 🥾💖 I usually struggle finding lower heel boots, but this site just had that vibe, you know? And guess what? The pair I snagged is beyond stunning. They're basically my new everyday "uniform." Best decision ever!

Man, my patience got a real workout with this one. Ordered something special, but delivery played hard to get for two whole months. No heads up from the vendor, like, zero proactive communication. Missed the whole gift-giving moment I was aiming for. And to top it off, they never coughed up that credit they promised for the massive delay. Not the kind of experience you'd want. Here's hoping they shape up on the customer service front real soon.

the whole boot fiasco was a mess! Ordered, got nada, and when I finally got a hold of customer service, they were slower than a snail in molasses. No boots, no refund – talk about a letdown. Not the A-team of customer service, that's for sure. Here's hoping they kick it up a notch and sort this out.