Reviews Summary

Tripadvisor.com has a 2.1 - star rating from 10 reviews, indicating a low level of customer satisfaction!

5 stars
1 review
4 stars
2 reviews
3 stars
0 reviews
2 stars
1 review
1 stars
6 reviews
Rating (1.0)

About company

Tripadvisor, the world's largest travel guidance platform, is a trusted companion at every step of the journey. Assisting hundreds of millions monthly, it transforms travelers into informed explorers, aiding from planning to execution. Globally, users rely on Tripadvisor's site and app to uncover ideal accommodations, activities, and dining based on seasoned recommendations. Boasting over 1 billion reviews of nearly 8 million businesses, Tripadvisor facilitates deal-finding, experience booking, and restaurant reservations, enriching travel experiences. Operating in 43 markets and 22 languages, Tripadvisor simplifies planning for any trip type, ensuring a seamless and enjoyable travel experience for users worldwide.

Key Details:

  • Location: The company is headquartered in Needham, United States.
  • Founders: Tripadvisor, Inc. was founded by Stephen Kaufer, Langley Steinert, Nick Shanny, and Thomas Palka.
  • Foundation Date: The company was established in the year 2000.

Customer reviews

Sort by:
  • Sort by:
  • Most relevant
  • By date
  • By rating
(1.0)
scam alert
by Alban M

scam alert! Booked a snorkeling gig in Cancun via TripAdvisor, and boy, did we get played. The weather was wonky, and the underwater scene was like trying to snorkel in a mud puddle. The morning trip got the boot, but then, surprise, they said our 11 am adventure was on. Took us out to the reef, and boom – murky lake vibes. Complained at the desk, they nodded in agreement but passed the buck to TripAdvisor. So, we hit up TripAdvisor, but guess what? They say the trip was a success since we took part. Classic runaround. AquaWorld knew the visibility was a bust but didn't bother giving us a heads up. Straight-up scammy move. Lesson learned – shady providers and murky lakes don't make for a stellar snorkeling day.

(2.0)
So, I booked a trip through TripAdvisor
by David

So, I booked a trip through TripAdvisor, but turns out Viator was involved, which I didn't know until I got the tickets. TripAdvisor shouldn't just say it's not their problem... Paid almost 300 bucks. Then got an email from the tour company saying sorry, they're all booked up, no space. Asked for my money back on the site, but Viator (the ones who gave me the tickets) said no refunds! Even though there was no tour! Seriously, how can these guys say they're a real business? After lots of complaining on social media and talking to customer service, finally got my money back. It's just ridiculous that TripAdvisor acts like they know everything about travel when they let stuff like this happen.

(1.0)
TripAdvisor lacks reliability for hotel
by Yianiko Georges

TripAdvisor lacks reliability for hotel selection due to alleged issues. Fake reviews and accusations of accepting payment for negative review removal raise concerns. A user's experience with Project 3 Urban Chic Hotel in Athens revealed a refusal for a service animal, violating Greek law. Despite the user's attempt to share this information, TripAdvisor removed the review, casting doubt on the platform's credibility. Caution is advised when relying on TripAdvisor for unbiased insights into accommodations.

(1.0)
A decent guy ... but with some shady practices.
by RICH

A decent guy ... but with some shady practices. They really capitalize on homeowners after the storms. Fixed a damaged weather head and an old meter box in just 1 hr 20". $800 for labor and $1150 for parts. This company seems to have a strange pricing model. Regardless of the time spent on your job, they charge either a half day ($800) or a full day ($1600). Owner, Donny, seems like a nice guy, but his ethics are questionable. I wouldn't suggest using this company!

(1.0)
Man, it's a bummer dealing
by Akos

Man, it's a bummer dealing with sketchy sites like hotelvalues and getaroom linked with TripAdvisor. They show up in Google searches promising the best deal, and you take the bait. But wait for it – hit that payment button, and bam, surprise! Suddenly, your bill is sky-high with mysterious taxes that have zero chill and nothing to do with the country's tax laws. Talk about a sneaky move. TripAdvisor, you might want to rethink your buddies here.

(1.0)
Oh man, Tripadvisor is being
by Paul

Oh man, Tripadvisor is being a bit of a mood killer. Tried to share my honest experience, no insults or anything, just real talk. But nope, they want to make it all rainbows and unicorns, like it's just a little misunderstanding. Well, if they're cool with taking the blame, here's the real deal on my not-so-great experience with them. Keep it real, you know?

(4.0)
planning our Oahu trip over
by eddie staynberg

planning our Oahu trip over Christmas was a blast, and we stumbled upon the coolest activities through TA. Snorkeling with manta rays? Check. Plantation tour? Double check. Left some love for the tour operators on TA, but seriously, can we talk about how authentic and spot-on their website is? Major props to TA for making our holiday adventure epic!

(1.0)
TripAdvisor, what happened?
by Raj Singh

TripAdvisor, what happened? It used to be my travel info bible, but now every review I click on is basically from the ancient times. Seriously, who cares about stuff that went down three years ago? It's like stepping into a time machine, not a travel site. Time for TripAdvisor to freshen up, or I'm outta here.

(5.0)
I really enjoy assisting people with day trips.
by Hankeogh

I really enjoy assisting people with day trips. I tell them what’s worth going to and what’s not worth the visit. Sharing my thoughts on it is something I enjoy a lot.

(4.0)
Great meat and lotz of veg options.
by Anonymous

Great meat and lotz of veg options. The Yorkshir pudding was amazin'. Service was friendly and efficent. Music choice was good. Thankyou!

Didn't find what you were looking for?

Feel free to ask your questions, and our team will be delighted to provide answers.

Similar companies