Reviews Summary

Reformation has a 2.7 - star rating from 3 reviews, indicating a low level of customer satisfaction!

5 stars
1 review
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1 review
Rating (1.0)

About company

Reformation started by selling vintage clothing from a small Los Angeles storefront and quickly expanded into creating its own line. The brand focuses on sustainability and produces effortless silhouettes that celebrate the feminine figure. Reformation is dedicated to pioneering sustainable practices and emphasizes people and progress in every step of its process. Today, it is recognized for its commitment to both style and environmental responsibility. Reformation continues to innovate in the fashion industry with a strong emphasis on eco-friendly practices.

Key Details:

  • Location: The company is headquartered in Vernon, CA, United States.
  • Founders: Reformation was founded by Yael Aflalo.
  • Foundation Date: The company was established in the year 2009.

Customer reviews

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(2.0)
STAY AWAY FROM THIS COMPANY!
by Aslı M.

Terrible service, bad quality dresses, save your cash for Sezane or another place. I spent nearly 900 francs on three dresses, all of which are in terrible shape. Poorly made, the dresses came in a plastic bag, crumpled and full of wrinkles. One dress had makeup stains on it, with unfinished seams and a hole on the side! I reached out to customer service right away, but it took them forever to respond and send a return label. Since DHL isn’t nearby, I used a different service and had to pay 25 FRANCS for returning the DAMAGED ITEMS. They aren’t giving me a refund. PLEASE STAY AWAY FROM THIS TERRIBLE COMPANY. I sent the items the week of 20th July, let's see how long until they refund me!

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(1.0)
As a let down new customer, I believe no
by Pauline S

As a let down new customer, I believe no star would be more fitting. I tried to ask about stock to make a purchase. There is no customer service. Stores don't pick up calls, mailboxes are always full so messages can't be left for a return call. I haven’t gotten any email replies. Based on other customer stories with online orders, I wouldn’t take a chance with placing an order. Why aren’t these problems fixed by a ‘trendy’ fashion company?

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(5.0)
I don't get why some reviews are so bad!
by Sophie P.

I don't get why some reviews are so bad! I've always liked shopping at Ref and have had a good time with their customer service team. Had some order troubles, but they were sorted out fast and I felt really well looked after. 10/10 for me. Also love the qualty, style, and comfort of the clothes!

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