Reviews Summary

Cotosen.com has a 3.1 - star rating from 20 reviews, indicating a low level of customer satisfaction!

5 stars
6 reviews
4 stars
3 reviews
3 stars
4 reviews
2 stars
1 review
1 stars
6 reviews
Rating (1.0)

About company

Cotosen, a leading online store, seamlessly merges fashion and function by offering the finest outdoor menswear brands. Shoppers can explore a curated selection that ensures staying dry and warm without compromising style. The emphasis on quality brands reflects Cotosen's commitment to providing the best-in-class outdoor apparel for men. The intersection of function and fashion is evident throughout the collection, catering to those who prioritize both practicality and aesthetic appeal in their wardrobe choices. Cotosen takes pride in being a go-to destination for individuals seeking the perfect blend of convenience and comfort in outdoor attire.

Key Details:

  • Location: The company is headquartered in Mongkok, Kowloon, Hong Kong.
  • Founders: -
  • Foundation Date: The company was established in the year 2020.

Customer reviews

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(1.0)
I never write reviews but this is a special case…

The prize was 6 USD and delivery was 16.98 USD. I paid as the tshirt looked good. It took more than 2 weeks to arrive in the UK and the product is such a bad quality! I contacted through paypal and they said if I wanted to return I had to pay return post to China, that would have been around 10 GBP, they said the offered those 10GBP in partial return if I kept the item but I had to close the ticket with paypal first, I said paypal doesn't recomend closing the ticket before geting the refund but they insisted a partial refund was not possible before the ticket was closed. As I didn't know better I closed the ticket as they asked and, guess what... they never refunded anything nor cared to answer anymore. This is a total SCAM. Beware!

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(1.0)
Absolute scam

Ordered a jacket off their website and received the wrong item, contacted customer service and was told I could keep the item and receive a £20 partial refund, the item I ordered cost £50. Told them I did not want to keep this item as the quality was rubbish and the jacket didn't even have pockets. They then told me I could ship the item back to them before they would offer the refund but I would have to cover the shipping costs and that they won't refund those costs. Absolute scam company, do not order anything off them.

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(3.0)
My experience was marred by a missed chance to review my order and apply a 10% discount code after returning from PayPal

While impressed with the styles and prices, my experience was marred by a missed chance to review my order and apply a 10% discount code after returning from PayPal. I intended to add items worth $15 more for free shipping, avoiding a $20 shipping fee. Unfortunately, the immediate purchase didn't allow this adjustment. Hoping for a smoother checkout process next time, as the missed discount and shipping cost were disappointing aspects of an otherwise promising shopping experience.

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(1.0)
After waiting for my order to arrive, I

After waiting for my order to arrive, I found the quality of the items to be very disappointing. The motorcycle trousers I received were nothing like what was shown in the advertisement. Instead, they resembled cheap, low-quality knock-offs. Additionally, it was misleading that the company implies being based in the US when they are actually located in China. Overall, I won't be ordering from this company again.

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(1.0)
This was my first and last time buying.

This was my first and last time buying. The ad for the pants seemed to show good quality, vibrant color, and a nice feel. Sadly, what I got is very different. The material feels cheap, the color is faded, and it looks nothing like the ad. Now they are asking for photos of what I got before issuing my refund and instructions for returning the item. Not great support service!

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(4.0)
Consistently offers reasonable

Consistently offers reasonable prices and satisfactory quality. The selection is commendable, and I've been a loyal customer for several years, placing over ten orders with numerous items. Shipping is swift, and I've never encountered any issues. The items consistently fit well, and the quality justifies the cost. Worth a try, you won't be let down ;)

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(2.0)
I bought 2 shirts without knowing

I bought 2 shirts without knowing the shipping cost of 13€. I reached out to Cotosen through the order page and by email to cancel. No one got back to me, and the shipment came 2 weeks late. The clothes didn’t fit, so I tried contacting Cotosen once more for a return ID. Still, no response, and now I have to figure out how to get a refund.

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(5.0)
I enjoy the look and the website

I enjoy the look and the website was simple to go through and very clear on what to do. You all aren't that well-known so I hope I didn't get tricked or anything, that's the only problem I can see. The style is nice and I'm looking forward to the hoodie I bought!!! Thanks!

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(5.0)
These Men's Street Style Basketball Print Sweatpants

These Men's Street Style Basketball Print Sweatpants are quite nice, but they fit very loose. I got three pairs for my husband, the material is high-quality and the seams are well done. I highly suggest them! The red design on the plain black color is just lovely.

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(3.0)
I didn’t get a chance to use my discount

I didn’t get a chance to use my discount code before the order went through. The previous step said I could enter it later, but when I clicked on PayPal, I didn’t see another chance to put in my discount code. Aside from that, everything was fine.

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(1.0)
Absolutely terrible

I should have looked this company up for scam before I purchased. I got cheap made in china products that were not what I ordered, looked nothing like what I ordered. Total scam. Money down the drain. Do NOT order from this company. What a sad joke!!

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(5.0)
Today, I got my order and I'm quite pleased with it.

Today, I got my order and I'm quite pleased with it. The service and quality were really good. With Cotosen, I'm content with the Cotosen Outdoor Pirate Motorcycle Hat after getting my first order. They delivered exactly what was described.

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(5.0)
The Men's Outdoor Warm Towel Bottom Quick Dry

The Men's Outdoor Warm Towel Bottom Quick Dry Mountaineering Tall Socks provide great cushioning and a comfy fit. They have shown to be very durable even after being worn and washed more than ten times.

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(1.0)
I was ready to buy a jacket but

I was ready to buy a jacket but saw that payment was headed to China. Given my past problems with Chinese scammers, I decided to read reviews on Trust Pilot. I'm relieved I did. Steer clear of this one.

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(4.0)
The website is user-friendly with a wide array of choices

The website is user-friendly with a wide array of choices. Excited to receive my purchase and assess the quality. It was a smooth shopping experience, and so far so good!

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(5.0)
For events, I got a Unisex Fall hoodie

For events, I got a Unisex Fall hoodie, & it makes me look great. Its stylish is suitable for any occasion. I'm excited to show it off at upcoming gatherings!

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(5.0)
They last a long time, even after many washings.

They last a long time, even after many washings. The Men's Vintage Route 66 Road Trip Distresed Pocket Short Sleeve Crew Neck T-shirt stays comfy and strong.

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(4.0)
Cotosen is great!

Cotosen is great! Their stuff is good, prices are good, and service is good too. I love shopping there for new clothes.

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(3.0)
The coat look good but isn't very warm

The coat look good but isn't very warm. Accessories to my mind were decent, but shipping was slow. Tree stars.

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(3.0)
The belt looks cool

The belt looks cool, but feels kinda cheap. Shipping took longer than expected. Three stars.

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