Read 5 Real Customer Reviews of AnnTaylor.com

Reviews Summary

AnnTaylor.com has a 1.2 - star rating from 5 reviews, indicating a low level of customer satisfaction!

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About company

Ann Taylor caters to the modern American woman, offering timeless and tailored styles suitable for both work and everyday life. With a commitment to quality and fit, Ann Taylor blends sophisticated fashion with the needs of its customers. The brand's dedicated teams prioritize delivering exceptional guest experiences and timeless styles that embody the essence of Ann Taylor. Central to their approach is the empowerment, support, and growth of their associates, fostering a culture of inclusion and collaboration. Through these values, Ann Taylor aims to succeed collectively and provide customers with unparalleled service and fashion choices.

Key Details:

Location: The company is headquartered in Arlington, Virginia, United States.
Founders: AnnTaylor.com was founded by Ann Taylor.
Foundation Date: The company was established in the year 2000.

Customer reviews

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(1.0)

Bought two tops for a trip.

by Catherine March 8, 2024

Bought two tops for a trip. Got an email saying it was sent, but it wasn't. Checked the tracking, never shipped. Called three times, they kept lying about it being sent. UPS confirmed it never shipped. Online check showed they sold out, but they still claimed it shipped when it didn't.

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(2.0)

Absolutely LOVE the clothing; however,

by Echo March 4, 2024

Absolutely LOVE the clothing; however, navigating their website is a real challenge. It falls short of providing a user-friendly experience and lags behind competitors. To make a purchase, I'm forced to use the "CHAT" feature, which isn't the most convenient option. Unfortunately, I can't take advantage of Ann Taylor's site offers, even the automatic ones, as the checkout process only charges the retail price. Ann Taylor acknowledges the issue, but it remains uncertain if they are actively working to resolve it. Given that the nearest store is a two-hour drive away, the online experience should be more seamless. In comparison, other women's clothing stores like Jjill and Chicos offer a superior online service. A plea to Ann Taylor to enhance their website for a smoother shopping experience. Thank you.

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(1.0)

Horrible encounter! Ordered items

by Escuadra Compas February 16, 2024

Horrible encounter! Ordered items never reached, and their customer service, particularly Ann, was utterly unhelpful – she even hung up. Address mishap, and later, they claimed ordered items were out of stock. Still waiting for a refund or replacement. Won't risk purchasing online or in-store from them again.

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(1.0)

I'm reconsidering my loyalty to this

by Katie February 12, 2024

I'm reconsidering my loyalty to this company. Placed an order, received everything except two items. Concerns about potential sell-out were dismissed by customer service, but now, after three weeks, one item is sold out in my size. Despite multiple chats, no resolution or contact. The items, intended for holiday events, now miss the mark. The email reminders about a sale feature items I ordered weeks ago but haven't received. Disappointed. Doubtful about continuing to shop at Ann Taylor after this experience. Timely processing and better customer service needed.

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(1.0)

My encounter with Ann Taylor's customer service left me utterly disappointed

by Magali Zimmermann February 8, 2024

My encounter with Ann Taylor's customer service left me utterly disappointed. Not only was their return process a nightmare, but the wait for a refund lasted over a month, despite providing proof of delivery. It's frustrating to feel like they're profiting from customers' money by delaying refunds. The lack of responsiveness and efficiency in resolving issues reflects poorly on their commitment to customer satisfaction. Based on this experience, I would caution others against purchasing from Ann Taylor.

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