Swap

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I got me some Allbirds Runing Shoes

I got me some Allbirds Runing Shoes from Swap last week. It came real quick. The packagin' was good, kept my stuff safe. Them folks at customer service were real nice, kept me in the loop. I had a question 'bout the shoes, and they got back to me fast. All in all, Swap.com did good, lookin' forward to my next buy.

To be honest, I like this better than eBay.

To be honest, I like this better than eBay. It’s great to view the device ids and have open comment sections where common questions get answered. I wish there was an option to exclude repeat seller businesses, and they could use a few more filters (like scratched screen instead of just fair to mint).

I really liked what I got from Swap.

I really liked what I got from Swap. The stuff, especially the ties and dress shirt, were all nice and seemed new, but cheaper. I always shop there since I found lots of good deals on designer clothes and things I can't find elsewhere. Better to shop here before stores or online.

The company consistently delivers good

The company consistently delivers good items as shown on their site. I’ve bought from them a lot and will continue to look out for more quality goods at good prices.

Swap has a great variety of items and lets you filter by size

Swap has a great variety of items and lets you filter by size, style, condition, and price. However, the site only gives 2 views of each product, one from the front and one from the back, with very simple descriptions. The biggest downside is the shipping fees and slow delivery times.

If you get what you want, good

If you get what you want, good! I like getting cheap clothes. But if not, the "refund code" is a problem. I got a code for store credit, but the instructions on how to use it don't work. Tried contacting customer service a month ago - no response. Disappointing. Wanted to use the store credit, but can't.

I used to enjoy Swap, but they've made some major changes.

I used to enjoy Swap, but they've made some major changes. I placed an order and waited over a month to get it. I reached out to customer service four times without any response. Their phone line even seemed to be out of service. Additionally, logging into your account requires a security code that can take up to 24 hours to arrive. When my order finally arrived, I tried to return the items that didn’t fit and was refused. Now I have $75 worth of clothes that don’t fit. I've bought some of my favorite clothes from them before, and they used to offer free return shipping. I won’t be shopping with them anymore.

Ordered over $100 of clothes for my rapidly

Ordered over $100 of clothes for my rapidly growing son, hoping to find a reliable online thrift store. Unfortunately, after weeks of waiting with no shipping updates, I received a vague email stating a refund due to "unforeseen issues." While the refund was processed, the disappointment lies in not receiving the expected clothes. It's frustrating that items displayed were unavailable. Now, the search for another online store begins. Lesson learned - be cautious when considering purchases from this company. The two stars are solely for the refunded money, not for a satisfying shopping experience.

We sent 25 high quality name brand

We sent 25 high quality name brand items and they confirmed getting the box but kept delaying sending the items. They lost the items and said they would give us $100, but that was a false promise and we never got it. They kept us waiting for over a year. They claimed through the BBB they would send the money but never did, despite their promises.

After they switched to a new platform

After they switched to a new platform, all my info vanished. All my things up for sale vanished too. Somehow, I found one item, and it was sold. But I never got any notice or my cut from the sale. Feels like they took my money. Emailed them multiple times, but no reply. Even went to the BBB, but no luck.

The delivery time for my order was

The delivery time for my order was excessively lengthy (3 weeks), and some items were absent despite being refunded. The absence of a customer service phone line, with only an email option, left me unattended. The overall experience raises doubts about considering their services in the future.

It took ages to get my order (3 weeks)

It took ages to get my order (3 weeks) and some items were missing even though I got credit. No phone number for support, just email which no one ever replied to. I’m not sure if I’d choose them again.

The company's website lacks

The company's website lacks detailed item descriptions, leaving customers in the dark about measurements and missing back-of-item pictures. Customer service adds to the gamble with unhelpful responses. While you might stumble upon a decent item, expect frequent cancellations per order. Dealing with receiving incorrect items is met with a dismissive attitude, emphasizing that refunds are only granted for damaged or significantly different items. The absence of options for "buyers remorse" makes navigating this site a risky venture, compounded by inaccurate color representations in product images. Proceed with caution to avoid potential regret.

I was a dedicated customer of

I was a dedicated customer of Swap, but recent changes have left me disheartened. My recent order took an agonizingly long month to arrive, and my attempts to contact customer service went unanswered, with a disconnected phone line exacerbating the frustration. The new security code system for account login, causing a 24-hour delay, adds another layer of inconvenience. Even after enduring these challenges, my attempt to return ill-fitting items was denied, leaving me stuck with a $75 investment in unwearable clothes. The company's decline in service and policies has compelled me to seek alternatives.

Swap.com has consistently

Swap.com has consistently disappointed with issues like musty-smelling deliveries, inventory discrepancies, and prolonged shipping times. My recent encounter takes the cake - nearly 20% of my order never shipped, making it impossible to return wrongly sized items due to a partial refund workaround. Despite timely communication within the 30-day window, multiple emails to customer support remain unanswered. Even the listed support number is disconnected. What was once a source of good deals with subpar fulfillment has devolved into an utter debacle. The hassle is no longer worth it.

Since the transition to a Shopify format

Since the transition to a Shopify format under "The Jay Group," my experience with this company has been disappointing. Recent orders face significant delays, and the once-detailed product listings now provide minimal views, especially for non-returnable items. The returns policy has become excessively stringent, particularly for thrifted items. Placing an order on January 13th, I've encountered a lack of progress, met with a nonchalant customer service response. It's regrettable to witness the decline of Swap.com; the shift has left much to be desired.

I made a regretful purchase from

I made a regretful purchase from this company on Dec 12, 2023, buying three discounted cardigan sweaters for $27.84, shipping included. However, only one item arrived after seven days, accompanied by a partial refund of $6.42 instead of the expected $13. Despite my three emails questioning the discrepancy, they refused to rectify the mistake. Formerly known for excellent customer service, the recent change in management has turned them into a frustrating and unreliable choice. My advice: steer clear to save yourself from unnecessary hassle.

Swap.com used to be my go-to

Swap.com used to be my go-to for budget-friendly fashion, but something's gone seriously wrong. The sizing is a mess, and good luck finding anything under $5 now. It's disappointing to see a once reliable site take a nosedive. As a former loyal customer, the recent changes are disheartening. The new management seems clueless, making it hard to recommend this site. Save yourself the hassle and explore other options.

I helped my 91 year old

I helped my 91 year old mother pack a box full of high end never worn or barely worn clothes and shoes. Swap com confirmed receipt but lost box during move. They kept saying they would post items. Never gave us money. Finally said items were lost and promised meager $100 but then never sent that either. Use Poshmark instead. Who cheats a 91 year old woman for more than a year?

Their website lacks a phone number

Their website lacks a phone number for customer service, and the email link doesn't function. Despite independently emailing them, I've received no response even after 4 weeks. It's really disappointing that there's no effective means to reach customer service. I'd advise reconsidering business with them until they resolve these customer service issues.

What’s going on with swap?

What’s going on with swap? What’s the deal??? It’s awful now! The sizes are all messed up when you look at clothes; the prices are way too high, nothing under $5 anymore. They ruined this site. Avoid shopping here, you’ll regret it. I was a loyal customer for years and then boom, the site got taken over by idiots! It’s the worst, steer clear!!

A big fat zero stars! Customer

A big fat zero stars! Customer service is non-existent, and I'm left chasing $1,600 owed since the ownership change. Countless ignored emails forced me to escalate with an official BBB complaint. Taking this matter to the FBI is my next step. Appalling service and a serious lack of responsiveness.

This once-favored online thrift has

This once-favored online thrift has lost its appeal. Navigating the recent changes is a daunting task, making it nearly impossible to locate desired items. The alterations are far from favorable, leaving me with no intention of making future purchases from this platform.

The company's return policy is a

The company's return policy is a major letdown; the postage cost for returns outweighs any benefits. It's a significant financial setback, making selling items on platforms like FB Marketplace a more sensible choice.