Reviews Summary

SamAsh.com has a 2.5 - star rating from 6 reviews, indicating a low level of customer satisfaction!

5 stars
1 review
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Rating (1.0)

About company

Sam Ash Music Direct is a leading nationwide online music store renowned for its extensive selection of guitars, basses, drums, and recording equipment. With a commitment to customer satisfaction, they provide top-notch service and support to musicians of all levels. Their inventory includes a wide range of musical instruments and gear, catering to various genres and preferences. Additionally, Sam Ash Music Direct offers free shipping, making it convenient for customers to shop from the comfort of their homes. Whether you're a beginner or a seasoned musician, Sam Ash Music Direct is a trusted destination for all your musical needs.

Key Details:

  • Location: The company is headquartered in Hicksville, United States.
  • Founders: SamAsh.com was founded by Sam Ash.
  • Foundation Date: The company was established in the year 1925.

Customer reviews

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(2.0)
Terrible service and company
by Clint

Terrible service and company. I talked to two workers about a return within the 45-day period. They suggested I wait and think more about the return. When I requested the return shipping labels, I was given the run around, told I’d get a call back, and needed approval. Now, I must cover the shipping costs to return the items and hope for a refund. Avoid spending money here, as they will trick you at every turn.

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(5.0)
After a bad experience with Sweetwater's customer service
by Anonymous

After a bad experience with Sweetwater's customer service, I decided to buy from Sam Ash. They had more stock and were very helpful and friendly. I'll shop here again. Their prices were better, shipping was very cheap, and they had the items I needed when others didn't.

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(2.0)
Got Zildjian Cymbal set
by Jeffre

Got Zildjian Cymbal set from Westminster, Ca. store. No contact when it arrived. Drove there to check. Promised a gift certificate and never got it. Emailed about using it, no answer. Won't deal with them again, bad for customers.

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(2.0)
Got completely ripped off!
by Foxie

Got completely ripped off! They sold me busted guitars Don’t be fooled, avoid this company! Online scammers, everything was bad: cheap case, wrong bridge, pickups messed up, total BS!!!!!

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(2.0)
Tried very hard to buy an Epiphone guitar.
by Mcgur

Tried very hard to buy an Epiphone guitar. Tried 3 times to pay with my Sam Ash Credit card. Never would go through. Finally paid through PayPal. Get it together.

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(2.0)
Ordered a mic, stayed processing 5 days
by Christopher

Ordered a mic, stayed processing 5 days, charged card then emailed out of stock. No customer service. Bad way to do biz. Stick with GC or Sweetwater.

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