Reviews Summary

SaksFifthAvenue.com has a 2.4 - star rating from 7 reviews, indicating a low level of customer satisfaction!

5 stars
1 review
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2 Reviews
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4 Reviews
Rating (1.0)

About company

Saks Fifth Avenue, established in 1924, has redefined luxury retail through its iconic presence on prestigious shopping streets. Renowned for its world-class window displays, innovative in-store exhibitions, and curated designer collections, Saks has remained at the forefront of style and sophistication. With a seamless online shopping experience, Saks extends its reach globally, ensuring accessibility to its discerning clientele. Embracing the ethos of new luxury, the Saks team continuously pushes the boundaries of high-end fashion while prioritizing customer satisfaction and team development. Embedded within the Saks culture is a steadfast commitment to people, evident in their dedication to enhancing the shopping experience and fostering positive change.

Key Details:

  • Location: The company is headquartered in New York, United States.
  • Founders: SaksFifthAvenue.com was founded by Andrew Saks.
  • Foundation Date: The company was established in the year 1924.

Customer reviews

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(4.0)
Saks is great overall.
by Anonymous

Saks is great overall. I got some YSL stuff and palm angles from them. Everything was good, except customer service ain't the greatest. If you order online solo, it's fine. The Beverly Hills store is okay, but hardly any workers there. Only like 3 or 4, plus security.

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(4.0)
Delivery…
by Rae M

Da company ain't bad, but dey messed up once when dey sent my stuff to da wrong place. Had to run around to find it. But other times, da stuff came fine. I bought lotsa stuff online. Only prob is dey don't send da original box for bags and stuff.

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(5.0)
Saks and their team are great!
by Zaina

Saks and their team are great! They always help customers. I got wrong dress once, but they fixed it fast even during busy time. Happy with them!

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(1.0)
Awful customer service experience!
by Kathy

Awful customer service experience! My order mysteriously vanished, and according to FedEx, it's been delivered, but they have no photo proof. I had to provide pictures of my personal elevator foyer to Saks, and they wouldn't let me file a claim until a frustrating 20 days had passed with no delivery. It's unbelievable that Saks would risk losing a customer over a mere $68.00. No chance of me shopping there again. Be cautious, buyers!

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(1.0)
Well, I got these off-white shoes,
by Norma

Well, I got these off-white shoes, right? I sent them back, and they handed me this store credit. When I tried to use it online, every attempt got rejected. I phoned customer service, and they said it's under investigation, hands tied, nothing they can do. Now I'm stuck without cash and no shoes. This company's a real letdown. I won't be buying anything from them again.

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(1.0)
The company's performance is deeply
by Kevin L.

The company's performance is deeply disappointing. It appears to operate dubiously, relying on an unreliable third-party delivery service. Absence of tracking information, no signature confirmation, and missing packages reflect an alarming lack of transparency. Despite addressing the issue with customer service, the response was unhelpful, with an unsupported claim of an earlier delivery. Seeking a refund proved futile. Caution is advised; engaging with this company seems to invite frustration and dissatisfaction.

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(1.0)
Avoid this company!
by Beatrice Moraa

Avoid this company at all costs. I purchased two bags, but despite money leaving my account, I received no receipt. Worse still, my attempts to contact them via email have been met with silence. This screams scam. Stay away.

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