Read 9 Real Customer Reviews of Merchbar | Legit & Reliable or Scam?

Business information:

[email protected] https://www.merchbar.com/ (415) 813-3381

United States 182 Howard St, Suite 212 San Francisco 94103

Reviews Summary

Merchbar has a 2.0 - star rating from 9 reviews, indicating a low level of customer satisfaction!

5 stars

1 review

4 stars

1 review

3 stars

0 Reviews

2 stars

2 Reviews

1 stars

5 Reviews

About company

Merchbar, co-founded by Edward Aten and John Hecker, is a fan-focused platform that simplifies the discovery and purchase of merchandise from beloved bands. Their goal is to offer a delightful shopping experience, seamlessly matching fans with merchandise from their favorite artists. The company's dedicated team, composed of engineers, designers, legal experts, and merchandisers, collaborates closely with artists, independent labels, and distributors. Their efforts not only benefit fans but also support artists and their teams. Merchbar aims to provide a trustworthy shopping, purchasing, and returns process, ensuring fans can shop with confidence and support their favorite musicians.

Key Details:

Location: The company is headquartered in San Francisco, California, United States.
Founders: Merchbar.com was founded by Edward Aten.
Foundation Date: The company was established in the year 2014.

According to other review platforms:

Trustpilot reviews give Merchbar a Poor rating of 1.9.
Sitejabber reviews assign a Poor rating of 1.4 to Merchbar.
Additionally, reviews of Merchbar on the Reviews.io have Poor rating of 1.5.

Customer reviews

Sort by:

Sort by:
Most relevant
By date
By rating

(1.0)

I ordered four items from Merchbar, and the confirmation email showed everything was on track

by nate October 17, 2023

I ordered four items from Merchbar, and the confirmation email showed everything was on track. However, a few days later, I noticed one item was missing. What's even more puzzling is that the subtotal for the three remaining items was $180 when it should have been $120. With shipping, the total should have been just over $180, but I was charged over $200. I'm left bewildered by these discrepancies and the seemingly inflated charges. The experience has left me questioning the transparency of their billing and order fulfillment processes.

Own this company? Claim & Respond

(5.0)

I've made multiple orders

by Olivia November 19, 2023

I've made multiple orders from this company, and every product has exceeded my expectations. Their collection of records and shirts is diverse, featuring unique designs that I haven't found elsewhere. During a recent large record purchase, I reached out to their customer service, and they handled the communication professionally. What stood out the most was their willingness to help, and together we resolved the issue. I highly recommend this site to anyone, and I plan to continue doing business with them.

Own this company? Claim & Respond

(1.0)

I bought a CD I really wanted for $20

by Sean March 19, 2024

I bought a CD I really wanted for $20 on February 24. It's been 24 days and my order is still stuck on "ORDER PLACED." It didn't say it was on backorder, and it said there were only a few left. There was no delivery date listed, but it shouldn't have taken this long. I canceled my order since it was only on "ORDER PLACED," but I still haven't received my refund.

Own this company? Claim & Respond

(4.0)

In my opinion, the company

by Dan April 9, 2024

In my opinion, the company ain't all that great. I linked my PayPal at checkout and it charged me automatically ($62), which made me angry. But I called them for a refund and it was fast and simple. I got my money back the next day at 7am. I suggest typing your card details instead of linking PayPal. They should add a purchase confirmation.

Own this company? Claim & Respond

(1.0)

MERCHBAR ####### SUCKS!

by Anonymous May 19, 2024

MERCHBAR ####### SUCKS! ELŐRENDELTEM Ezt A LEMEZT TAVALY NOVEMBERBEN, KARÁCSONYRA AJÁNDÉKBA, MÉG MINDIG NEM KAPTAM MEG. PANASZT EMELTEM TÖBBSZÖR IS, CSAK KAPNÁM MEG A MELEG ÉS PUHA BULL#### VÁLASZOKAT. NEM IS ÉRDEMELNEK EGY CSILLAGOT SE. ELSŐ ÉS UTOLSÓ VOLT, HOGY MERCHBAR-T HASZNÁLTAM ÉS BIZTOSAN ROSSZAT MONDOK RÓLAD AZ ÖSSZES BARÁTOMNAK.

Own this company? Claim & Respond

(1.0)

I've been waiting for my order

by Filipe Marinho November 17, 2023

I've been waiting for my order for three months now. Despite all items being listed as in stock when I placed the order, I never received it. When I inquired, I was told it's on back order. It feels like a questionable practice. Merchbar claims that all they can see is that it's processing.

Own this company? Claim & Respond

(1.0)

I bought a record back in December

by Michael March 25, 2024

I bought a record back in December, but it never arrived. The vinyl's status stayed at "received" and every time I asked, they blamed the supplier for delays. It's annoying because they advertised it as in stock on the store, not a preorder.

Own this company? Claim & Respond

(2.0)

The company pre-ordered my vinyl

by Albin June 12, 2024

The company pre-ordered my vinyl months ago. I contacted support twice, but they can't say when it'll ship due to 'unforeseen processing problems'. Is this legal?