Noon.com

This company's attitude is utterly disrespectful. They seem uninterested in fixing issues. You either accept their shady actions or they ignore you completely. They reply here on Trustpilot but don't do much else. Their online shopping customer service is the absolute worst.

So bad and fake and worse customer service they will get your money from appliance and you will never get exchange or return and will take 1 month to wasting your time Don’t buy from them there the worse

I jus shopd on noonn had a pretty gud experience. The websit was alrite to navigate n had a lot of products to choose frm. The prices were gud too. I evn got a 15% off coupon code. But the delivery service was great, my order came quick n in perfct condition. I also likd their return n refund policy it was easy. Overall, I would recommend noon.com for anyone lookin for a convenient n reliable online shopping experience.

This company is good, but I had a problem. I bought a new Galaxy S21 but the cable didn't work. After changing it, it was fine, but not amazing.

90% times I enjoy Noon services, but this time it's very disappointing to see a delayed delivery message and a delay of 24 to 48 hours during holidays when it's understood that most people need to travel. And if you complain, it takes two days to fix, so what's the point in fixing then...

I gave them the correct address, but the delivery guy went to the wrong place that I never mentioned. I had to cancel my order. The delivery person was from Pakistan and was rude, using inappropriate language. I felt very disappointed. Even though I canceled the order, it's still showing as being processed. I'm really unhappy about this.

Absolutely terrible experience with this company. I made a purchase in August 2023 totaling 3500 AED. Unfortunately, one of the items had to be returned. When I reached out to Danube Home, they pointed fingers at Noon, claiming it was their responsibility. Noon then directed me back to Danube, specifically mentioning Tamara. However, when I contacted Tamara at Danube, the blame game continued. It's incredibly frustrating to deal with this kind of runaround.

Today was my first experience with noon food, and the restaurant messed up my order by putting the wrong topping. I reached out to noon about the mistake and waited for a reply. All they did was refund me for the incorrect topping. Nobody bothered to apologize for the wrong order or offer to send the correct one. This is really unprofessional! This will be the first and last time I use any service from noon.

Noon food delivery is an absolute letdown! Their delivery team is unreliable and unresponsive. Endured a frustrating 2-hour wait, only to discover my order was inexplicably delivered to a distant location. Attempts to reach the delivery person were futile, and the non-functional chatbox added to the misery. Customer service, rather than offering a solution, insists on using the faulty chatbox. A truly disappointing experience!

Purchased a TV from Noon, and it malfunctioned within a month. When I sought repairs, they directed me to the seller outside Abu Dhabi. Noon retrieved the product, but the TV returned with a damaged screen. The warranty claim team denied responsibility, closing the case. Disappointing service from Noon, leaving me unsatisfied with the overall experience.

Extremely disappointed with the service! Ordered a single pizza and ended up waiting over an hour, with the promised time constantly extended. Customer service was no help, and canceling the order seemed impossible, let alone getting a refund. Is it so hard to expect a decent experience? I had to resort to this review after a futile live chat attempt.

I am extremely dissatisfied with Noon's service; I wouldn't even give them one star. I ordered a perfume for same-day delivery on 27th Dec, but faced a bizarre situation. The delivery guy claimed my location was 3 hours away, even though my colleagues in Sonapur, Dubai receive their orders promptly. After a confusing conversation, he revealed he was on a bicycle, not walking. Despite sending my location multiple times, I'm still awaiting my partially paid order. Customer service hasn't provided any solutions, and I doubt I'll receive my item before my 29th Dec evening flight. This will be my last time shopping with Noon. The app needs an upgrade to fix map bugs and address locator issues.

Placed an order with Noon food, only to have it abruptly canceled without any notification. Attempted to seek assistance through their support chat, but received no helpful resolution. Instead, my funds were refunded as "Noon credit." Now, I'm stuck unable to reorder from the same restaurant on another platform. Disappointing experience; won't be using this food ordering service again.

Ordered a product with high hopes for next day delivery, but my experience was disappointing. Despite numerous calls to customer support to secure timely delivery, they not only failed to meet the promised date but also prolonged the delay. Frustrating and unfulfilling customer service experience.

Man, Noon 15 really dropped the ball. They randomly canceled my order, claiming the driver called, but trust me, my phone stayed silent. The coupon I was supposed to use got snatched away in the canceled order mess. Customer service? Rude and useless, couldn't fix the code issue for the life of them. No way I'm giving this platform another shot. Total letdown.

I'm all hyped up for an express delivery of my shiny new washing machine, right? Got a message saying it's coming on December 6th. Cool, cool. But hold up, 4 pm rolls around, and no washing machine in sight. Call up customer service, and they hit me with a "shipment's not today" bomb. What in the world, right? From 4 pm to 11 pm, I'm stuck on the phone, and all I get is a whole lot of "SORRY." They promise a supervisor call-back, and guess what? Midnight strikes, and still no call. They tell me they're in a "meeting" at 10:30 pm. Midnight meetings? Seriously? Worst customer service vibes, and they're just pros at raising complaints and telling me to chill for 48 hours. Hey, how about updating that website of yours with accurate delivery info? If you can't swing the service on time, just don't tease us with it. Simple, right?

My delivery is playing hide and seek for 9 whole days now, and all these folks can do is "raise a complaint." Can't get a hold of the warehouse, can't reach the delivery team, and no updates coming my way. It's beyond ridiculous! Just moved to Abu Dhabi, trying to set up my new place, and they're messing it up big time. Not gonna be throwing any more cash their way, that's for sure. First and last dance with these guys.

Oh, what a headache! Ordered a washing machine on Nov 27, and it was supposed to be delivered by the 29th. But guess what? It's MIA. Seller claims they handed it over to Noon on the 27th, but when I called Customer Care, it's like they're playing hide and seek with my washing machine. No idea where it is! Customer care? They're as clueless as I am. Can't track the shipment, can't contact the courier team – basically, they're giving me the runaround. Raised a complaint and requested a call back, but it's like my pleas are falling on deaf ears. Seven calls yesterday, and all I got was the same "wait and see" response. Worst customer care experience ever. If anyone can expedite this delivery mess and get my washing machine here pronto, that would be awesome!

Cancelled my order and NOON customer service team mentioned it will be reversed within 48 hours,but still no refund after checking with bank too still no refund,Irony is that recieved confirmation mail on the amount reversal from NOON team,Someone help and resolve this issue..

My experience with Noon has been the worst ever. They provide very irresponsible and bad-quality service online. I strongly advise people not to buy from Noon, as they do not resolve problems after delivering the product. I've been following up for the last 7 days, and they keep saying they need more time. It's been 7 days, and sitting in the office, they cannot resolve the problem. It's very frustrating. They gave us a manufacturing defective piece, and now they are not taking responsibility for resolving the issue.

I am extremely disappointed with this company. I had requested for my delivery address to be changed, but they failed to actually make the change. It's frustrating because they claim to have excellent customer service, but in reality, they are just all talk and no action. This will definitely be my last time using their services.

I was promised by not one, but three agents on the phone that I would receive my delivery because it was already out for delivery. However, none of them followed through and no courier even bothered to call me. To make things worse, I had to go to Al Ain the same day and I was counting on my delivery. Needless to say, I was completely disappointed with the company's lack of professionalism and reliability.

it was supposed to have this Noon warranty thing, but then all of a sudden, they changed their policy! Can you believe it? They're making me take the fan myself to the service center to get it fixed. Like, what the heck? Before, they used to come pick it up, but now it's all on me. And they don't even care about their customers, man. They're just focused on making money. And get this, every time I call customer service to complain, I gotta say the same dang thing over and over again. And they promise someone will call me in 48 hours, but even when they do, it's just the same old story. I ain't ever buying from Noon again. They don't sell good stuff anyways. My fan's been fixed like three times and it's still messed up.

this company sucks. I ordered a cupboard and it came with a freaking broken glass. I've been bugging them non-stop, but they won't give me a replacement. Like seriously, what kind of product and customer service is this? Major disappointment.