Phone2.io Reviews: 57

I’ve used Skype for 5 years calling the US from China.

I’ve used Skype for 5 years calling the US from China. It always worked well and I liked that no VPN was needed. When Skype stoped working, I moved to Phone2. It works fine most times, but you do need a VPN here. I hope they can find a way to make it work without needing VPN.

I haven’t been able to get into my account for 4 days

I haven’t been able to get into my account for 4 days now and got an email saying they hate to see me leave. The problem is, I really need the app. Can someone help me with this and fix the issue...

After spending weeks trying to fix Microsoft Teams

After spending weeks trying to fix Microsoft Teams Phone with no luck, I got a Phone2 plan. My fresh number started working fine in just few minuts.

I’m really happy I found Phone2

I’m really happy I found Phone2. Since I live abroad, having a US number to call and get calls from the States is very helpful. The 2fa option is a great bonus! Now I don’t struggle with contacting my bank or using apps that need 2fa. I also get texts and voicemail without issues. Their support team is very good too. Honestly, I’m glad Skype stopped its service because Phone2 is clearly much better.

As an American expat living permantly overseas

As an American expat living permantly overseas, I needed a way for my friends, family, and banks to reach me using a local phone number. I used Skype for years, but when they shut it down, I had to look for something else. After trying a few other options, I found Phone2. The most important thing for me was having a local phone number, and Phone2 provided that at a fair yearly price. After signing up, I put the service to the test and it worked very well, even better than Skype. With Phone2, I picked my own phone number from a list. I chose the state and area code of my main bank, which made me feel much more secure. As things stand now, I plan to stay with Phone2 for the long haul.

I started using Phone2 about a month ago after looking

I started using Phone2 about a month ago after looking into many other options (since Skype stopped working and I still had to call the US from Europe). It's been working just how I wanted, even getting those bank codes and all. What really stood out to me, though, was the support team. Anytime I needed help or had a question, they got back to me fast and really helped me out. From the begining it felt smooth. I actually moved to the yearly plan today. Big thanks to the team!

I signed up for the Phone2 service, my credit

I signed up for the Phone2 service, my credit card was charged, and my account got activated. Then they took an extra \$35.00 to port my Skype number, and within 15 minutes, they shut down my account and locked me out. I tried calling them and sent over 10 emails, but no one ever responded. I reached out to their Nevada number, but it was always unanswered. This company is dodgy. I never got a refund either. I contacted the FCC, and all they did was send a notice about my complaint, but they said it was something for me and Phone2 to sort out. It felt like a total scam. Stay away from Phone2. It seems like some shady company, maybe even based in India. I had to switch to 1-VOIP, which was amazing, and they ported my number without any issues, stopping all my multi-factor authentication texts from being blocked, so I could access my bank and other accounts again. PHONE2 IS A SCAM. BE CAREFUL!!!

This company is a total rip-off.

Their customer service is horrible. They never fulfill any of their promises. I’ve requested a refund multiple times after buying the so-called 'lifetime' subscription. They just keep making up excuses. Such a waste of money. Horrible customer service. Don’t make the same mistake I did. Stay away from this company.

I got tricked by an ad from Phone2

I got tricked by an ad from Phone2, which seems like a Bait and Switch method. I paid \$35 to transfer my phone number from Skype and \$48 for the service for the next year. The ad promised a perfect business plan with unlimited calls to North America and unlimited incoming texts. Shouldn't it have been obvious from the start that I couldn’t text anyone? To send texts, I now have to pay \$18 each month! At first, I couldn’t even receive calls, so I thought the ad’s unlimited calls meant no incoming calls either. But when I reached out, the company was quick to help me fix the issue, and now I can get calls. I’m adding an extra star for their quick response!

HORRIBLE PRODUCT

Where do I even start. I have been using various phone platforms for 8 years now and was sold on Phone2.io with their offer for a 1 time payment for a business line. After opening my account, paying the $129.00 as well as numerous other fees for our 3 business lines, I found out very quickly that this platform not only DID NOT WORK at all, that the customer support was also non-existent. Calls would drop after 3 minutes, they did nothing to assist with SMS registration which we waited for 2 months for and still never received and the platform as a whole was extremely glitchy. Save yourself the money and hassle and go elsewhere.

Avoid this company!

Avoid this company! STAY AWAY! Don’t buy ANYTHING from them. You will waste your money and end up with a poor phone system that hardly works, and they won't give you your money back. It's been almost a year since I bought from them, and I've had problems since the very beginning. Right now, I'm still dealing with them about several issues! The problems Leo mentioned, I’m facing them too. Most of the time, you can’t make calls due to system problems. You won’t get texts from certain systems. The system crashes, freezes, and goes down a lot. The SMS service stops working often, and they will blame you for it. This company refuses to take any responsibility for their faulty, broken systems. I’ve had nothing but problems with both their web version and the mobile app. I’ve contacted support many times, but they just forget about you and give me dumb responses like “What problem are you having?” even though I clearly explained it in my first message. It feels like the company is run by one person pretending to be different agents with really bad AI or something. This is the worst company to deal with! DON’T BUY ANYTHING FROM THEM! I’ve been asking for a refund since day 1, but they just keep refusing!

I am really satisfied with the service and the help

I am really satisfied with the service and the help I’ve gotten from customer support. Whenever I email them, I get a reply in just a few hours, sometimes even within minutes. They’re quick to respond. The phone service works well, and the cost is very reasonable. So glad I discovered them.

Something has changed!

Something has changed! I signed up for this service with a lifetime subscription just a few days ago, but I soon realized it wasn’t really what I needed or expected. On a Saturday, I reached out to Andrew via email to ask for a clearer explanation of the service and mentioned the issues I was having. I got a response the same day. After explaining that I couldn’t use the service for what I intended, Andrew quickly refunded my payment. For those calling this service a 'scam', I’ve been in the computer design, software, and data processing field for over 65 years, and I can tell you this is a genuine effort to offer the service as advertised. It’s still in the early stages, and improvements are likely to come, but it’s far from a 'scam'. As for the customer service, this was the first time I’ve ever gotten a same-day reply and refund on a weekend. Enough said!

Cheap, easy to use, and the best part

Cheap, easy to use, and the best part is that the number can be used by 4 people, so everyone gets the same calls, whether you're on a computer or phone.

SCAM - SCAM - SCAM

SCAM - SCAM - SCAM Stay away from this company. They promise a lifetime package with a one-time payment, but after 14 days, you’ll be forced to subscribe again to access SMS services. They also claim to offer a 30-day money-back guarantee, but they refuse to refund you. They just keep coming up with excuses, and you’ll never see your money again. DO NOT USE THIS COMPANY

The product is great.

The product is great. The voice quality is clear most of the time (here in Mexico). The customer service has been really helpful these past few days in fixing my problem. The price is really reasonable compared to other VoIP providers. I have no reason to switch now.

Sent multiple emails over the past few weeks

Sent multiple emails over the past few weeks since I can't get calls on my number. Had to report the issue to the FCC because nothing changed. Every time Phone2 replies, it's just "problem solved," but when I tell them it’s still not working, they don’t respond and ignore me. AVOID THIS COMPANY

I have been using Phone2 for 3 months now.

I have been using Phone2 for 3 months now. It works good, no problems at all. I really like the feature to call and text from the browser.

I was a little hesitant when I first decided to try Phone2.

I was a little hesitant when I first decided to try Phone2. Changing VoIP services is always a big decision, especially after poor experiences with my previous provider. But I have to say, Phone2 has really managed to impress me. The features are practical and thought through. It’s easy to handle multiple phone numbers, and the shared call history keeps everything organized. I especially like that you can turn the Edge/Chrome browser version into a local app—it may seem small, but it really helps day to day. Porting my numbers was smooth—took just three days. The toll-free and local numbers were exactly what I needed, and their team helped with TCR registration, something my old provider never got right. I didn’t expect to enjoy it as much as I do. Their plan to manage both personal and work numbers in one system is forward-thinking in a way I didn’t realize I’d want.

I’ve got 8 plumbers working all over

I’ve got 8 plumbers working all over the city, and keeping them in touch is no small task. I needed a phone system that wouldn’t "back up" (pun included) or cost too much to keep the team connected. Phone2 does the job well here. It lets me see who’s handling calls for plumbing work, so there’s no guessing if someone hasn’t been to a job in a while. Plus, I don’t need to pay for every team member on the system—just the main line is enough to keep things rolling. The Android app works fine, is simple, and handles well on the tablets my crew uses daily. It’s tough enough for our work and always rings, which is the key thing I need. I’m docking it 4 stars because transferring our number took almost a week, and for about 8 hours, we had calls not coming through. The customer support team helped quickly, but it’s still a bit of a pain when that happens. Overall: Phone2 works like a solid tool for our kind of business. If you’re in plumbing or trades, this is the adjustable wrench of phone systems—reliable, effective, and worth the cost. Recommened!

Phone2 is an interesting new option in the business

Phone2 is an interesting new option in the business internet phone space. It could be a great value for your money. Pros: (1) offers a one-time lifetime payment option, (2) call quality and texting are decent, (3) it features a web app!, (4) it includes OTP support, (5) allows for multi-user and multi-number use. Cons: (1) Canadian SMS features do not work properly, (2) both web and mobile apps feel unfinished (read: glitchy). The actual customer service quality remains to be seen for me. For comparison, I've paid and tested these services for business needs - Hushed, TextMe, TextNow, Line2, Ooma, and RingCentral. If you've faced SMS problems, you likely asked for a Canadian phone number!

Transferred my number more than 3 weeks ago.

Transferred my number more than 3 weeks ago. The Business Line is not working, and their support hasn’t replied in 5 days. Stay away from this company.

These folks are clearly still getting their service off the ground.

These folks are clearly still getting their service off the ground. Despite this, they offer a unique service at a great cost. I faced a couple of issues while setting it up, but they assisted me in resolving them, and it appears to be quite dependable.

I decided to switch from Nextiva to Phone 2

I decided to switch from Nextiva to Phone 2, and so far, the setup has been smooth and quick. I’m waiting for my number to transfer and trying everything out. I’m happy with the cost and the simplicity of the service and the quick reply from customer support. Looking forward to the Zapier integration. Go Phone 2!!!

For $130, you won’t find a better deal for LIFETIME access.

For $130, you won’t find a better deal for LIFETIME access. You can text, call, and even send pics - it's realy good. The value is unbeatable! If your business handles telecom, do yourself a favor and get this!!

It works as promised and the cost is unbeatable.

It works as promised and the cost is unbeatable. Support team is quick to respond and I’m eager for the upcoming updates.

Phone2 is a solid VoIP app that lets you use several

Phone2 is a solid VoIP app that lets you use several phone numbers and share them with your team. We've used it for our online shop, and it’s made managing orders and dealing with customer calls much simpler, both before and after sales. The shared numbers function is a real game-changer, helping us keep track of everything. Highly suggest it for any business needing a reliable communication tool.