Read 7 Real Customer Reviews of Guesty.com

Reviews Summary

Guesty.com has a 4.3 - star rating from 7 reviews, indicating a high level of customer satisfaction!

5 stars

5 Reviews

4 stars

1 review

3 stars

0 Reviews

2 stars

0 Reviews

1 stars

1 review

About company

Guesty stands as the forefront short-term rental property management software for businesses managing 5+ properties. Its advanced platform automates and streamlines the most labor-intensive aspects of property management. With over 15 in-house features, it aids growth and enhances user experience. Property management companies globally depend on Guesty to navigate the ever-evolving industry landscape, enabling them to adapt swiftly, optimize operations, and achieve scalable success. It's a trusted ally for those seeking efficiency and effectiveness in the management of short-term rental properties.

Key Details:

Location: The company is headquartered in United States.
Founders: Guesty.com was founded by Amiad and Koby Soto.
Foundation Date: The company was established in the year 2013.

Customer reviews

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(5.0)

support responds very fast

by Anonymous April 17, 2024

Guesty's support responds very fast and is really helpful. It's hard to give this good of service with as many requests as they must get. I know from previous PMS platforms, the responses weren't as fast. Highly recommend this software for their trust accounting as well!

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(4.0)

Though we're still in early

by Michelle April 12, 2024

Though we're still in early stages with Guesty, their service and attention to detail is amazing. (I've worked with three other channels managers before, and Guesty beats them by a mile!)

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(5.0)

Guesty has been a great help for our company.

by Lexus March 24, 2024

Guesty has been a great help for our company. It offers plenty of features, makes our work smoother, and is easy to use. The people at Guesty are also really helpful. Whenever we have questions or problems, Guesty Support is quick to assist. Our Customer Success Manager, Taylor, has been excellent in guiding us through the transition to Guesty and continues to support our success.

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(5.0)

Their platform works well

by Jaco Luchtan March 20, 2024

Their platform works well, and I'd suggest it for all hosts. Once you get the hang of all the setups, it's pretty easy to use. Just be ready to spend some time figuring out all the ins and outs.

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(5.0)

I've been working with

by Melissa November 3, 2023

I've been working with Guesty for a couple of months, and the functionalities that this PMS has are great. I want to highlight the customer support that they have because they will help you as soon as possible.

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(5.0)

I've been using Guesty

by Amanda R October 2, 2023

I've been using Guesty since April 2023, and I couldn't be more satisfied with the service they provide. If you're looking to elevate your rental business, I highly recommend making the move to Guesty. They've been a game-changer for me.

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(1.0)

I strongly advise you to avoid

by Mike C October 1, 2023

I strongly advise you to avoid any association with this company! My experience with Guesty, particularly the London franchise, has been nothing short of a nightmare. I stayed at the Kingscross Apartments in London for four days and checked out on September 3. It has now been a month, and Guesty still holds my 600 Euro deposit. They keep citing technical issues and claim to be working on returning the funds. However, this morning, I was informed that they have to restart the entire refund process due to a vague "technical problem." In essence, I suspect that Guesty, at least the London branch, uses the rentals provided by owners to collect security deposits for the hosts. They appear to rely on these funds to run their business, or perhaps they've spent the money and can't afford to reimburse it. I'm not sure who is leaving those 4-star reviews, but I would strongly discourage considering Guesty for rentals in London, based on my dreadful experience. You'd be better off choosing another property management company with a reputable track record; there are many good ones to choose from. It appears I'm out $1000 CAD, as I have no means to pursue legal action from Canada. What a disappointment.

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