Reviews Summary

Pathward.com has a 3.5 - star rating from 6 reviews, indicating a low level of customer satisfaction!

5 stars
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Rating (1.0)

About company

Pathward, formerly known as MetaBank, is a U.S.-based financial services company headquartered in Sioux Falls, South Dakota. The company operates in two main business lines: Banking as a Service (BaaS) and Commercial Finance, offering solutions such as payment processing, prepaid cards, and commercial lending. Pathward emphasizes financial inclusion and aims to serve underserved markets and individuals. With a national bank charter, the company provides banking infrastructure and technology to support various financial products and services. Pathward is publicly traded on NASDAQ under the ticker symbol CASH and has received recognition for its workplace culture and financial performance.

Key Details:

  • Location: The company is headquartered in Sioux Falls, South Dakota, United States.
  • Founders: Pathward.com was founded by Brett Pharr.
  • Foundation Date: The company was established in the year 2020.

Customer reviews

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(5.0)
Working at Pathward has been a gratifying experience.
by Anonymous

Working at Pathward has been a gratifying experience. From the start, the cooperative atmosphere has promoted development and innovation, making each day interesting and satisfying. The work-life balance flexibility allows me to handle work tasks alongside personal needs, and Pathward's generous PTO shows their real concern for staff welfare. What really makes Pathward stand out, though, is its people; the supportive and easy-to-talk-to leaders, combined with a team-focused attitude, create a space where everyone feels appreciated and motivated. If you want a job that emphasizes teamwork, flexibility, and kindness, Pathward is certainly the right choice.

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(1.0)
While some employees at the company genuinely want to do the right thing, they seem afraid to speak up
by Compliance

While some employees at the company genuinely want to do the right thing, they seem afraid to speak up. The company's culture prioritizes expedience and results over transparency and ethical conduct, often choosing the path of least resistance. Training for HR on fair practices and a feedback mechanism for employees without repercussions are needed. Despite these issues, there are individuals who strive to maintain integrity. Overall, the company needs to focus more on ethical practices and transparency to improve its work environment.

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(1.0)
You can never reach an agent.
by Marie

You can never reach an agent. If you lack your card number, forget about talking to anyone. I have $30.00 stuck because of this company and cash app. The only reason they got one star is that there isn't an option for zero stars. That's the only reason they received that one star. I am unhappy with this place. Terrible, truly terrible service. Everything about this place is just plain awful.

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(4.0)
The company offers remote work
by Anonymous

The company offers remote work, with recent focus on employee training. Decent PTO and 401k match. Many growth chances. Senior team under C-Suite is trusted and knowledgeable. HR was quite disorganized, but seems improved lately. Hope they keep this up. Some executives lack deep business understanding for effective leadership and don't always empower lower levels enough.

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(5.0)
Terrible, terrible company.
by joseph

Terrible, terrible company. This company is corrupt and I'm not joking. You can see my months-long ordeal with them. I have 12k in an account that includes my tax refund and stimulus payments from this year, and they won’t let me move it to my bank or take it out.

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(5.0)
PTO & Be-Well days are good
by 111

PTO & Be-Well days are good, but health insurance could be better. Day-to-day work stays stable. IT problems happen often. Bad management makes good workers leave. Pay could improve.

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