Reviews Summary

CapitalOne.com has a 2.7 - star rating from 3 reviews, indicating a low level of customer satisfaction!

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Rating (1.0)

About company

Capital One offers a comprehensive array of financial products and services tailored to meet the diverse needs of individuals, small businesses, and commercial clients. From credit cards and branch banking products to auto loans and various deposit accounts like checking, savings, and money market accounts, they provide a wide range of options. Additionally, their online banking platform offers convenient access to manage accounts and conduct transactions from anywhere. Whether seeking personal banking solutions for everyday needs, exploring options for small business financing, or accessing commercial banking services, Capital One aims to provide flexible and innovative solutions to help clients achieve their financial goals.

Key Details:

  • Location: The company is headquartered in McLean, Virginia, United States.
  • Founders: CapitalOne.com was founded by Richard Fairbank, Nigel Morris.
  • Foundation Date: The company was established in the year 1994.

Customer reviews

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(1.0)
Bad experience with the automated system.
by Maam

Bad experience with the automated system. For the past week, I couldn't check my balance and make payment. Finally, I got payment done through a CSR. Today, I can't check balance, and after saying my card number/using the keypad, it can't detect the numbers keyed in. On the phone for more than an hour. Wasted my time and I still can't get it done. Very disappointed, fix your systems. I have to be able to check my balance and make payment anytime without involving customer service rep. I want to rate this company zero.

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(2.0)
Company's service decent.
by Emrah

Company's service decent. They strive to assist, persistent in efforts, which is good. However, system terrible. They requested ID verification, I provided driver's licence, US passport, lease, USPS address proof, utility bills, State Farm insurance, yet couldn't verify me?

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(5.0)
My experience with this credit card has been flawless
by chris plastow

My experience with this credit card has been flawless. Not only has it helped me improve my credit score significantly—up by 93 points—but also, using the card and managing it through the app has been a breeze. For anyone looking to build their credit score, I highly recommend this card. It's definitely deserving of a solid 5-star rating!

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