Ivim Health Reviews - 150

Ashley was very helpful!!

Ashley was very helpful!! She answered all my questions and made me feel confident that I’m making the right choice by going with IVIM.

The consultant was simple to talk to and explained things well.

The consultant was simple to talk to and explained things well. They gave me lots of useful info. Excited to begin this new path!

This process was made so simple and easy!

This process was made so simple and easy! The provide was extremely nice! I’m honestly excited to start this journey for myself!

The whole process was made clear to me in a way

The whole process was made clear to me in a way that was easy to follow. I also had the most kind Dr I’ve ever met with.

Cole really knew his stuff and made sure to

Cole really knew his stuff and made sure to explain everything clearly. I’m excited to start my weight loss journey now.

I was glad with how helpfull she was

I was glad with how helpfull she was. She gave me answers on non medical related things. And also talking about the app.

Jamie was awsome

Jamie was awsome! She gave me really good tips for life changes, listened to all my worries, and kept me motivated!!!

The NP was very kind and told me everything

The NP was very kind and told me everything in a simple way, including the medicine choices and mebership.

Thoughtful site with caveats

I used Ivim Health for wellness info and light resources. Communication via email was timely and polite, and the site is straightforward to use. One note: policy pages could surface a bit earlier in the flow. What impressed me most was the plain, non-alarmist language.

Company is responsive but their

Company is responsive but their response time is EXTREMELY slow. I had my consult and still waiting for a response to get my medication despite initial promise of quick approval.

Explained things well, provided

Explained things well, provided clear options. Seemed knowledgeable. A few more smiles would have been nice, to show she likes talking to potential customers:)

Company's service was good

Company's service was good, fast and thorough. I deducted one star due to an unexpected charge not mentioned upfront (unless print was super small).

Disappointed

This is my second month using Ivim Health. My first month was great—they used Belmar Pharmacy, whose products worked well for me. When I initially spoke with my provider, I specifically requested that they not use Hallandale Pharmacy, and she assured me that this would be noted. However, this month, they decided to use Hallandale Pharmacy for my Tirzepatide prescription. Hallandale is a terrible compounding pharmacy—their vials feel like they’re filled with water. I paid for my order on 02/14/2025 and received an email the same day stating that a shipping label had been created by Hallandale Pharmacy. Immediately, I contacted Ivim Health to request that the order be canceled and the prescription either be sent to a different pharmacy or canceled entirely. Since it was a Friday evening, the order had not yet shipped, and the pharmacy wouldn’t be open until Monday. Despite this, Ivim Health has refused to take any action and has even stopped responding to me. Given the high cost of their membership and products, they should be far more attentive to the quality of their partnering pharmacies and the medications they provide. Not only did they disregard my request, but they also violated HIPAA by sending my information to a pharmacy I explicitly asked them not to use. It’s incredibly disappointing, especially after having such a great first month—despite the long shipping times.

Buyer Beware

Ivim sold me a 6 month supply of GLP-1. They sent me 3 months of medicine initially. When I requested the next 3 months supply I was told they could only send me 2 months at a time. When I requested the last month supply I was told that I missed a date for the request and that the last month of medicine would not be available even thought it was paid for six months ago. They will give you all kinds of apologies but that's all you will get. They are not into long term customer care. Buyer beware.

Thank you for your immediate attention to this matter

I am writing to formally raise my concerns regarding the compounded medication I received from a pharmacy thru Ivim Health. I initially lost 10 pounds in one month while taking Zepbound, during which I had to remind myself to eat and rarely thought about food. However, after switching to the compound, my experience has been completely different. Within just two weeks, I gained two pounds and found myself constantly thinking about food. This is a clear and concerning change that leads me to believe there is an issue with the compound. I already called last week and spoke with a provider, but no action was taken. As such, I am requesting a full refund of all expenses I incurred for the compound. I do not wish for a replacement shipment, as I am concerned the same issues will occur again. One possible factor may be the shipping conditions. At the time, temperatures in Las Vegas were around 110°F. When I opened the package, it was warm. I contacted the pharmacy as instructed and was told the compound could withstand 105°F for four days. This explanation does not align with my experience using Zepbound. My Zepbound orders were shipped overnight, and when I was unable to pick up the package within 48 hours, it was returned to the manufacturer with clear guidance that the medication required refrigeration within that timeframe. In contrast, the compound was shipped via two-day mail, raising further questions about its handling and viability. This situation is not acceptable. Since I am now unable to reorder Zepbound due to exceeding the 45-day order window, I am left without an effective treatment option. If nothing is done, I will have no choice but to escalate this matter further. I request that someone from your team reach out to me promptly to explain what corrective action will be taken. I can be reached directly at ***. Thank you for your immediate attention to this matter.

So upset

I recently had a very disappointing experience with IVIM Health. I ordered a one-month supply of weight loss medication, spending $499, based on a recommendation from my previous weight loss company. The package was supposed to be delivered by UPS on August 21, 2024, at noon. However, when I got home, there was no package at my door or anywhere around my house. The UPS delivery notification stated that the package was “left at other,” which contradicts my delivery preferences for packages to be left at my front door. After filing a claim with UPS, I reached out to IVIM Health to inform them about the missing package. Unfortunately, their customer service representative, Megan, was not helpful and simply told me to file a police report. While I understand that issues can arise during shipping, I expected more support from IVIM Health in resolving this matter. Instead, I was left to handle the situation on my own, including filing an online police report with the North Las Vegas Police Department. Overall, my experience with IVIM Health has been frustrating and unsatisfactory, and I am hesitant to recommend their services based on this encounter.

Disappointing Discount Policy

I signed up for the three month compounded tirzepatide package in December 2024 and there was a promotion to receive $150 off which I did not receive. I’m not sure why. I ended up paying close to $1000 for the three month package deal including the first month membership and I still have to pay two additional months of the membership. They have a new promotion running in January 2025, so I contacted the company to ask if I could receive a discount considering I’m a new patient and was told that I missed the promotion by one day and could not receive the discount. I asked if I could cancel my subscription, but part of the three month package is paying for the monthly membership fee and cannot be canceled. I can understand corporate greed and the company wanting to make as much money off of the backs of their customers as possible, but in my opinion, refusing to give a new customer a small discount at the expensive losing that customer permanently is bad business. Ivim must be really profitable that they can afford to make their new customers feel unvalued and underappreciated.

Is there a human working there?

I had my first appointment with the consultant which seemed fine (although they had me on hold for about 15 minutes). Was told I would get a text as soon as we hung to place my order. I never received it. Went to my portal and it states an order was never placed by the consultant. Over several days called multiple times. I kept getting a message I would be in line for 5 minutes or so. then after about 15 minutes, got a message they were too busy and to go to the chat feature and then it hangs up. Went to the chat feature which said to call them. Sent messages anyways through the portal and my account. After three days haven't heard from anyone.

I decided to sign up

I decided to sign up after hearing about a cool referral code that would make my total $0.00. Sounded awesome, right? But when I tried to use it, something went wrong on the site, and instead, I got charged $75 with multiple subscriptions. I thought, "No big deal, I'll just contact support." But reaching someone quickly was nearly impossible. When I tried using the referral code again, it wouldn’t work because apparently, I'm not a new member anymore. It's been pretty frustrating trying to sort this out, and I'm still not sure how to fix it. Just wanted that sweet deal, but it's been a hassle.

ABYSMAL & FRAUD

Abysmal customer service, impossible to get a human. App is glitchy & if you're not careful you will place an order for 1 month but it will change it to 6, it's impossible to correct. The liquid you get is ineffective it is likely counterfeit or water. The customer service number will disconnect you after 45 minute hold & the chat & text option dint work. This company is a fraud.

SO DONE WITH THIS SHAM SHOW - GO SOMEWHERE ELSE FOR YOUR WEIGHT LOSS MED!!!!!

Started product Feb 24. Received quickly. Not clear instructions. Success with product 9 months. Concerned product wasn't working before ordering 4th time consulted with them. Went with same med. Rec'd from different pharmacy. Doesn't work. Fought to get a reply. NO resolution. Pathetic. DON'T RISK USING THEM SUPPORT SUCKS.

HORRIBLE CUSTOMER SERVICE

I bought the 3 month jump start. While the cost was reasonable, it was IMPOSSIBLE to get in touch with anyone when I needed a refill and medication change. The weekly live was a joke and the weekly check in was completely worthless. I do not recommend this company

Product never received

Placed an order 9/24, haven’t received anything was told they can’t ship to CA, then told it will shop 10/29, more than a month after placing my order and still nothing. I cannot reach customer service and they don’t respond to messages. Do not use them!

Left Messages

I have left numerous messages with the company and I haven't heard a thing. I feel like they took the money and ran with it. I plan on cancelling my credit card info if I don't hear back from them.

BEWARE

They are rude, uncaring, fail to call back or give resolve to problems about complaints, late sending products and pay attention to the LOW RATED reviews….TERRIBLE company.

I was at my wits'

I was at my wits' end trying to find a good healthcare provider when I stumbled upon Courtney Goode, NP-C. Let me tell you, she’s a gem. From the moment you walk in, it’s like chatting with an old friend. She breaks down all the medical jargon into plain talk, making sure you actually know what's going on. Courtney’s not just about the quick fixes; she genuinely listens, like really listens, and makes you feel like you matter. I was amazed by her honesty—no sugar-coating, just straight talk, which is refreshing. She takes her time, never in a rush, and it feels comforting. In today’s fast-paced world, finding someone like her is a blessing.

Really positive experience!

I had a meeting with Connie Thach, NP, and it turned out to be really helpful. Connie was great at explaining everything I needed to know about restarting my program. I had a bunch of questions, and she didn't hesitate to answer them all. What impressed me the most was how detailed she was in her explanations. You know when someone really knows their stuff, and it's super reassuring? That’s exactly how it felt talking to her. I left the meeting with a clear plan in mind and feeling confident about the next steps. It's not often you get that kind of thoroughness, so I definitely appreciated it. Overall, a really positive experience!

efinitely planning to come back

I was thrilled to snag an 8:15 pm appointment right after work, what a relief! Abby was there to greet me, and honestly, she made everything so easy to understand. Her explanations were super helpful, and she was just genuinely nice, you know? It’s not every day you find someone who takes the time to make sure you’re comfortable and informed. The whole experience left me feeling really satisfied and happy. I appreciated that they accommodated my schedule, and Abby was the cherry on top. Overall, it was a fantastic experience that made me feel valued as a customer. Definitely planning to come back for more appointments like this!

Very satisfied customer!

I've just kicked off my journey with this company, and gotta say, things are rolling along nicely. The process has been a breeze, and Tiffany has been a gem, patiently clearing up all my queries. No hiccups so far, which is a relief. I'm on the edge of my seat waiting for the product to arrive, though. Fingers crossed it doesn’t take forever! Tiffany’s been super helpful and really made the whole experience feel effortless. I’m pretty happy with how things are shaping up, but the real test will be when the product finally lands in my hands. If it matches the service I've gotten so far, I’ll be one satisfied customer!

Definitely recommend

I recently had a video consultation, and it was honestly a breeze. The doctor was super nice and explained everything really well, which made me feel comfortable. The emails I got before and after the consultation were clear and to the point, so I knew exactly what to expect and what to do next. Plus, the price is quite reasonable, especially considering the quality of the service. I'm feeling more motivated than ever to reach my goal weight now. It’s been a straightforward and positive experience overall, and I’d definitely recommend it to anyone looking to get some extra help on their weight loss journey.