HostMerchantServices.com Reviews - 11

Thanks, HOST

I remember that time I thought a cheaper deal elsewhere was a smart move. I switched from HOST, convinced I'd struck gold, but it wasn't long before I realized my mistake. The other company lacked that personal touch. Whenever I called HOST, I was always greeted with genuine warmth and understanding. They seemed to understand my business needs even before I did, going the extra mile every single time. It felt like talking to a friend who genuinely cared. The tech world is vast, but nothing beats the comfort of speaking with someone who gets you, especially in plain English. I'm back with HOST and it's like coming home. Thanks, HOST, for being so awesome!

I had the chance

I had the chance to work with Host Merchant Services, and honestly, it was a game-changer for us. Being a nonprofit, we have some unique needs, but Ryan and his crew handled everything with ease. Switching over to their payment system was smooth sailing, and during our biggest fundraising event, it ran like clockwork. We actually noticed more ticket sales and everything felt more streamlined. In the past, we dealt with some pretty unreliable setups, so this was a refreshing change. It's not every day you find a service that just gets it right, but these guys really did. Definitely a solid upgrade from what we had before.

I gotta tell you about

I gotta tell you about this awesome experience I had. Ryan was a lifesaver for our Rotary club. We were having a hard time with our ticket sales during our big Oktoberfest fundraiser—those network issues with Square were a total headache. But Ryan and his team came in and turned things around. They set us up with a new payment system that worked like a charm. The process was smooth, and they handled all the nonprofit red tape like pros. Our sales went up, and the whole event ran better. Ryan's team really knew their stuff, and they made everything so much easier for us. Couldn't have asked for a better outcome!

The site is very easy to access and navigate

The site is very easy to access and navigate, making it simple to see processed information. The user appreciates the monthly billing statements sent by mail, which help ensure they don't forget to credit their account. Everything is straightforward and user-friendly. Additionally, they like that there are no PCI compliance issues to worry about. Overall, a very positive experience.

Rates matter a lot to us.

Rates matter a lot to us. They provided a competitive rate when other companies failed to offer savings. The service is also quite good, we mainly care about rates, but the service is an added benefit.

Excellent customer service.

Excellent customer service. Appreciation to Abdirashid who has been very professional and helpful. I have been using Paysii for over four years now with no problems.

I've been chatting with this

I've been chatting with this company for what felt like forever, trying to get everything sorted out. After jumping through hoops and signing the agreement, I thought we'd be good to go. But nope, I had to keep nudging them just to get the processor set up. Emailed them like three times, and all I got back was a "Sorry, you’re not approved" or something along those lines. Really? That's how you treat customers? Felt like such a waste of time and energy. If you're thinking about working with them, I'd suggest looking elsewhere. It's not worth the hassle.

It is quite difficult to follow your technicians.

It is quite difficult to follow your technicians. I have never had a conversation with someone who was easy to understand. Not once have I spoken to an American representative. This time, my problem was not fixed. I got a case number, but I waited to be contacted and haven’t had the chance to follow up. When you are very busy, it is a big issue to deal with someone who doesn’t understand your concerns and then has to wait for a solution.

I had a great

I had a great experience with HMS, especially thanks to Caleb P. He really listened to my concerns and took the time to explain everything clearly. Caleb's attention to detail and consistent follow-ups were key in solving my problem. It felt like I was in good hands, which is pretty rare these days. HMS really stepped up their game in terms of customer service. It wasn't just about solving the issue; it was about making sure I felt supported throughout the process. Kudos to Caleb and the team for providing a top-notch experience!

I've been using HMS for

I've been using HMS for credit card and e-check processing for over a decade. Honestly, I hardly ever need to contact them because everything runs smoothly. It’s refreshing not to be drowned in useless marketing emails or upgrade pushes. They make my life easier by being consistently reliable. They're one of the few vendors I can count on to keep my business running round the clock. Today, I actually had to reach out for support, which is rare, and Caleb sorted everything out in under 10 minutes. Saved me a ton of time!

I’ve been dealing with this

I’ve been dealing with this company for quite some time, and it’s been a nightmare. First off, they held onto my money for half a year without any explanation. It was super frustrating because I couldn’t even cancel the transaction or get a refund for my clients. To make things worse, accessing my account was impossible. I tried logging in multiple times just to get a view of my transactions, but it was like hitting a brick wall every time. It’s like they’re keeping everything hidden. Honestly, it’s been a really bad experience, and I wouldn’t recommend this kind of hassle to anyone. There’s just no transparency or support when you need it.