Reviews Summary

GenuineAuthenticBrand.com has a 2.0 - star rating from 3 reviews, indicating a low level of customer satisfaction!

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2 Reviews
Rating (1.0)

About company

Genuine Authentic Brand is the top B2C luxury fashion marketplace, offering genuine luxury brands. They feature top designers with a rich history and ship worldwide. Orders arrive in Europe within 3 business days and in North America, Asia, and Australia within 5-7 days. All stock is 100% genuine and includes limited editions. They guarantee product quality and secure transactions.

Key Details:

  • Location: The company is headquartered in Hayward, United States.
  • Founders: -
  • Foundation Date: The company was established in the year 2020.

Customer reviews

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(1.0)
They sent me the wrong size shoes and refused
by Kevin

They sent me the wrong size shoes and refused to accept a return unless I bought another pair first. They then claimed that I had ordered the wrong size, so it was my fault I couldn't get a refund. They kept sending me an order list with a size 4, saying this is what I ordered. I explained that I’d make sure everything was correct if I were buying Jordan’s in person. Their service was very unprofessional and they tried to make it look like it was my fault! They didn’t want to assist with the wrong size shoes and stopped communicating with me!

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(1.0)
Absolutely terrible experience with this company
by Edel Flynn

Absolutely terrible experience with this company - delivery took ages. Got the product (Nike Air Jordans). I want to send them back and can't get any answers to my emails, had to threaten to involve a lawyer. Got a brief response and nothing more. Worst experience ever.

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(4.0)
Customer service has been very good in fixing our problem.
by Virginia

Customer service has been very good in fixing our problem. The company is ready to assist with any issue you face. Thanks!

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