Reviews Summary

Freshpet.com has a 3.8 - star rating from 4 reviews, indicating a low level of customer satisfaction!

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Rating (1.0)

About company

Freshpet is a U.S.-based company specializing in fresh, refrigerated food and treats for dogs and cats. The brand uses natural ingredients to create nutritious options for pets. Freshpet was the first to bring fresh and refrigerated pet food to a North American market. Its products are designed to provide pets with wholesome, high-quality meals. Freshpet is widely distributed, offering convenient access to fresh pet food across the region.

Key Details:

  • Location: The company is headquartered in Bedminster, United States.
  • Founders: Freshpet was founded by Scott Morris, Cathal Walsh, John Phelps.
  • Foundation Date: The company was established in the year 2006

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Customer reviews

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(5.0)
My dog is really picky when it comes to food. My dog is really picky when it comes to food.

My dog is really picky when it comes to food. After some time, I discovered Freshpet, and he liked the chunky chicken with vegetables, but sadly, they stopped making it. I’ve tried all the new flavors, but my picky dog won’t eat any of them. I’m still looking for a new food that he’ll actually enjoy.

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(5.0)
Our puppy Gravy loves his food Our puppy Gravy loves his food

Our puppy Gravy loves his food, so it's very important to us. After seeing that a lot of dog treats aren’t that healthy, we decided to make most of his meals ourselves. Freshpet has been a great choice – it looks like real food and Gravy really enjoys it! It's a great addition to his meals.

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(3.0)
Food is good, but the recent changes to the Food is good, but the recent changes to the

Food is good, but the recent changes to the subscription service are not great. I’ve been a subscriber for many years, but now the food my dog eats isn’t included anymore. Now I have to order from the a la carte menu, which comes with a £7.95 delivery fee. Communication and customer service could be much better. I didn’t get any response to emails or calls. Like another reviewer mentioned, my original subscription was cancelled without any notice, and I had to ask for the credit voucher that was promised. Why change something that was working fine?

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(2.0)
Our cat wouldn’t go near it. Our cat wouldn’t go near it.

Our cat wouldn’t go near it. He’s picky, but I also gave it to my mum, whose cat eats anything, but even she didn’t want it, so had to toss it.

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