This company is important for many
This company is important for many high schoolers applying to college, so they need to do well all the time.
CSS Profile, needed for financial aid in many colleges, has been down or very slow all October, app season.
The app is long and instead of many questions on one screen, it makes you go through 10 or more screens for each of the 10 sections, it often freezes and after 10 minutes, you have to log in again.
iDOC doesn't have electronic forms other than 4 basic ones, so you have to download forms, fill them out by hand and upload them.
It took me at least 5 days to finish a financial aid app and I'm still waiting for final approval of the forms. This is bad for parents and students already going through a lot at this time.
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