Beds.co.uk

I would have given this compny a zero star if I could. Before I ordered my bed on May 3 I called their customer service to confirm when is their earliest delivery as I can’t wait too long as I am pregnant. Their CS told me that there will be an availability on May 7 which is perfect as that won’t be a long wait. So I proceeded with the order thinking I will be able to sort out the delivery date quicky. I asked my husband to book a day off as no one will be available to receive our bed if he is not around. Here comes May 7, still no email confirming about my order. Meaning, I still can’t book my delivery date with them. I called them to asked what is happening. They say they will chase my order and will call me back that day too. No call or anything that day. So I called them again the next day. They say they will chase it again and will call before 11 am. Waited until 13:00 and still no call back from them. At this point I am beginning to get so frustrated as my husband already booked his off. I brushed it off this time as there is nothing I can do about it. I called them again after waiting for their call they say the earliest they can deliver my bed will be on May 15. Not happy obviously as I made sure I will have the bed in less than a week .I checked with them before I proceed with the order. But again I can’t do anything about it but wait. So I asked my husband to book another day off on the 15. Here comes May 15 we got the bed frame but no bolts nuts etc. for us to be able to assemble it. I was furious this point as I was feeling so much pain on my back. I literally begged this people to send the fixtures next day delivery/priority as I cannot sleep where I am sleeping any longer. Guess what they can do ? Sent it through post telling me it will be with me 24 to 48 hours. I wasn’t happy I was literally crying I just can’t stand it anymore. Sending it through post 24-48 hrs that is the best they can do. OK! If that’s all you can do . I just agreed as I can’t do anything about this again. This was on Wednesday, so I was expecting it to come Friday. Today is May 18, 60 hrs after they said it will be with me 24-48 hrs. This is how they treat their customers. All they can tell you is sorry, never ending sorry. Did not even try to send the post next day delivery! I called them again as I was expecting it yesterday. They told me the post office is close and will receive it on Monday. This people thinks their customers are dumb. Royal mail still delivers their parcel even if it is weekend. So, don’t tell me they are close during weekend and wont be receiving it on weekend. You won’t be having this problem if you atleast delivered it on next day delivery. You have given me so much stress. Please be better next time as you don’t know what people are going through. Atleast try your best. I won’t be begging you if I am not pregnant and not having a severe back ache. But you just ignored it with your never ending apologies. AVOID THIS COMPANY and just buy a little bit more expensive beds than saving money but will give you a lot of stress for weeks.

Ordered my new bed on Monday, didn't receive a confirmation email so rang them after a few hours. I was told that the bed would be delivered Friday (today) and I would have to pay £39 cash to the delivery driver. Their website says "fast free delivery". I argued this and was told that my postcode (in the midlands) was not covered and that this was explained in their terms and conditions. I checked the terms and conditions and my postcode wasn't mentioned so I called them back, threatening to call trading standards and they waived the charge. Anyway, on to delivery day. The driver turned up at a decent time and brought everything into the house for me. I soon noticed that the memory foam mattress was clearly labeled as 4'6" double, not the 5' king that I ordered. I told the driver, he said there was nothing he could do. I promptly rang beds.co.uk and after a lengthy discussion, I was told that the best they could do was refund me £15 as a gesture of goodwill and deliver my new mattress next Saturday. That's 8 days with no mattress. I will never use this company again and I would discourage anyone else from using them too.

The divan bed I purchased from this company fell short of expectations, displaying poor quality and a significant deviation from the online description. Requesting a refund turned into a lengthy and frustrating phone call, where various alternatives were proposed instead of a straightforward reimbursement. Eventually, they agreed to collect the bed and refund my money, but the audacity of charging £49 for this service was disheartening. Beware, despite their polished website, this company's actual product quality and customer service do not align with their online image.

I hesitated buying a large furniture piece online, but the website's user-friendly design and competitive prices convinced me to take a chance. Zain provided excellent customer service, guiding me through the process. Multiple email confirmations and a secure payment system eased my concerns. Initially, the delivery date was too soon, but they accommodated my request for a later date. The bed arrived on time, assembled, and the packaging efficiently discarded. The small double bed for my son's room exceeded my expectations in quality. Ordering was a risk worth taking.

I placed an order for a bed on January 5th, and the experience has been extremely frustrating. Despite numerous attempts to contact them for updates, I haven't received any information about the status of my purchase. Each time I spoke to a sales advisor, they assured me of updates that never materialized. This lack of communication is unacceptable, and I'm disappointed in the service. Considering the time and energy spent chasing them up, I'm contemplating requesting a refund. Think twice before ordering from this company.

FInd seamless customer service at its finest: my bed arrived promptly, but alas, with a broken drawer. The delivery team, incredibly helpful, promptly contacted the company. Following their advice, I snapped a picture, emailed, and called customer service. Francis from the support team swiftly scheduled a new delivery date for the replacement drawer, ensuring minimal disruption. If you value efficiency and exceptional service, look no further. Explore more reviews and discover why this company stands out.

Francis was really nice and helpful when I called for help earlier. I bought a new bed last night but didn't get a confirmation email or any info about when my new bed would arrive. I panicked right away. I called this morning and was connected to Francis who was polite, reassuring and fixed the issue right away. Within minutes of talking with him, I got a confirmation email and delivery scheduled. Francis gave such a great service. Now I'm waiting for my new bed to arrive!

Experience perfection from start to finish! Picture this: I placed an order and received a call the very same day to confirm the delivery date. The day before, another call secured our preferred time slot, and on delivery day, they checked in to ensure everything was spot on. The delivery team was outstanding, and the customer service? Top-notch! Plus, the bed’s quality for the price? Simply superb! Thrilled with our purchase—thank you!

Ordered a bamboo furniture set on Thursday, got a call the next day to set up delivery. The delivery service called ahead to give a time frame, and on delivery day, I received updates and a text when we were next for delivery. The furniture set is nice for the price and was simple to put together. Now, just waiting to relax on it since it's been raining since we put it outside. I'd suggest this company for sure.

I got 4pc rattan garden furniture with 15% off online. Order was confirmed next day. Got a call to confirm delivery time the day before. Got another call that evening to confirm delivery. Today got a text saying driver was 20 mins away. Driver arrived 30 mins later. Very polite and knew where to leave item. Driver said items was shipped from China so they could be sold cheap. Would defo use them again.

Initially, they attempted to charge an additional £60 for delivery, but after declining, they waived the fee in exchange for a 5-star review. The first bed was incorrect, with a meager £15 offered to accept it. Opting for another bed made of what seems like low-quality cotton material, it feels cheap. Despite this, the exchange process was less troublesome than anticipated.

Ordered a bed in October 2023 with the promise of free assembly, but the delivery driver failed to assemble it. Filed a complaint, and now my bed is broken. The company agreed to replace it, scheduled for delivery on January 15, 2024. However, the replacement driver refused to collect the broken bed or assemble the new one. Terrible experience – steer clear of this company!

Oliver's charisma won me over from the start. He didn't just sell me a mattress; he upgraded my sleep with top-notch quality. His efficiency and warmth made the whole process a breeze. Now, I'm eagerly awaiting the delivery, confident that Oliver's service will continue to impress.

Wow, gotta give a shoutout to Hazel for the awesome service today! Made a mistake in my order, but she sorted it out quick when I called, and she was super friendly too. Also, props for the fast delivery, especially when things usually drag on. This company gets my vote!

I've had my ottoman gas lift bed for a few years. Lately, some slats broke, so I contacted Beds.co.uk. Spoke to Francis, a very helpful customer service rep. He said they'd send replacements. Great gesture! I'll use Beds.co.uk again. Thanks Francis for your help!

There was some confusion with the delivary address with my order. Spoke to Hudsun Brown who cudn't have been more helpful in resloving the ishue. I received an update from Hazel via email within moments of my telephone call with Hudson. Awesome Customer Service!

Avoid this company at all costs! They sent the wrong mattress, and despite over 30 phone calls and emails, they not only refused a refund but also spun a web of lies. Currently under investigation by Trustpilot and my bank. Complete disgrace to a company!

Called to see if I could get bed faster, as my autistic nephew has no bed due to the one being faulty and new one not coming on time, managed to get the date 2 days earlier, really good customer service by Oliver. Thanks again for your help Oliver.

Quite a smooth experience with this place. Sales person (Sean) really helpful and sorted delivery issue straight away. Every bit of information covered and any questions answered. Will be adding this site to my go-to places for garden furniture.

I called to order and talked with a nice guy, Hudson Brown, who was very helpful. I ordered on Friday 3rd of May and got my order on the 6th of May, so fast delivery. I'd suggest this company and will purchase from here again.

Stay away from beds.co.uk! I ordered an anti-bedbug memory foam mattress, and they delivered a stained one on October 24th. Not only did it not expand to the full size, but it was also a hassle to return. Terrible experience!

My experience with Sean was great. He helped me pick a bed and set up quick delivery. It was important for my elderly parents, and his help was truly amazing. I recommend his service and Beds.co.uk.

Eddie the staff member was knowledgeable, good at communicatn info and made the experien easy to go thru. Good service received. The price of the two beds was also very reasonable.

Delighted with my buy (a small single bed). The website was simple to use, ordering was fast and straightforward. The delivery came promptly.