APCOA.com Reviews - 311

Shocking experience

I had a shocking experience at Manchester Airport that I just can't get over. I tried to make a payment, and the system rejected it for no reason. When I called for help, I was met with a dismissive attitude. The person on the other end just said, "Tough—you'll have to appeal it," and then hung up on me. Can you believe it? I mean, is this how they treat customers? It felt like they didn't care at all. I expected at least a bit of understanding or assistance, but instead, I was left frustrated and out of options. Manchester Airport seriously needs to step up their customer service game.

I had the frustrating experience

I had the frustrating experience of dealing with this parking situation last week. They give you just 20 minutes of grace period before they start charging late fees, which feels like a rip-off. Imagine trying to catch an early morning train—it's chaotic enough without worrying about parking. You park, then walk to the station, and before you know it, your grace period is up. The clock starts ticking as soon as their cameras spot your car, so there's no room for error. Honestly, it feels like they're just looking for ways to make extra money off us. This policy needs a serious rethink.

I pulled into this almost

I pulled into this almost empty car park, thinking it would be a breeze to find a spot. Parked my car, maybe a little over the white line, but with all that space around, didn’t think it was a big deal. Next thing I know, there's a ticket on my windshield! No signs explaining anything, just a fine out of nowhere. I tried to ask about it, but the staff were so rude, like they couldn’t care less about helping. It felt like they were just out to get people. Really frustrating experience, and now I’m stuck with this ticket. Wouldn't recommend parking there unless you want a surprise fine!

I parked my car thinking

I parked my car thinking everything was fine since I paid the parking fee. Surprise, surprise, I get slapped with a fine anyway! They claim they sent me three letters, but that's a lie—nothing ever came. The situation just gets worse, and the fine keeps going up. Honestly, it feels like they’re preying on people, especially those visiting loved ones in the hospital. It's like they're taking advantage of vulnerable people when they should be helping. If there's any way to park on the street, do it and avoid their lot. It's just not worth the headache or the money. Vile company, really!

Parking with APCOA was a

Parking with APCOA was a nightmare. I got hit with two £60 charges on the same morning in May. Signs? What signs? It was all so unclear, leaving me totally confused and annoyed. I paid one of the fines within 28 days and tried to appeal the other right away. But guess what? Silence. No updates from APCOA at all. Then out of nowhere, I get a letter saying I owe £170 from some debt recovery company. To make matters worse, their customer service was useless. No help at all, and the phone line might as well be a ghost. Honestly, steer clear. This was a total disaster from start to finish.

Really total mess

I took my family to Manchester Airport recently, and let me tell you, it's a total mess. They’ve removed the barriers, so you have to remember to pay online after dropping someone off. Naturally, I forgot because, after driving for two hours and spending the day with my family, paying for parking slipped my mind. When I got a £60 fine for a quick 4-minute drop-off that should’ve been just £5, I was fuming. How’s that fair? They need to bring back the barriers and make the process straightforward. Also, one tiny sign while you're trying to drop someone off isn’t enough to remind you.

I swung by this place

I swung by this place to pick something up, thinking it'd be a quick in-and-out. I spent about a minute and a half in their parking area. But here's the kicker: you can't pay while you're there or even right after you leave. You have to wait an hour before they let you pay! But if you miss the 24-hour mark, surprise, there's a fine waiting for you. I tried to reach out to the parking company to figure out how to pay after my visit, but they ignored me until the payment window closed. Then came the fine. It's like a trap, seriously. Feels like they’re just out to snatch your money.

I dropped my car off

I dropped my car off for a day’s parking, thinking everything was sorted with the email confirmation. But when I came back just 5 hours later, surprise! My car was clamped. No staff around, so I had to shell out €80 to get it released. Tried to figure out what went wrong, but without anyone to talk to, it’s like shouting into the void. I’ve lodged an appeal and, if they don’t return my money, I’m heading to Small Claims Court. It’s beyond frustrating how they can mess up like this and then expect me to just deal with it. I’m definitely looking for other parking options next time.

If you’re planning to drop

If you’re planning to drop someone off at Manchester Airport, be ready for a frustrating experience with APCOA Parking. They’ve got this £6 fee for dropping off, which might not seem bad at first, but trust me, it’s just the start. The payment process is so confusing, with unclear signs everywhere, it feels like they want you to mess up. And when you do, there's a hefty £60-100 fine waiting for you. It’s like they set you up to fail just to make extra cash. I would suggest finding alternatives or using the free drop-off zone if you can. Avoid the hassle and keep your money safe!

I parked my new car

I parked my new car in my own spot at my apartment, thinking everything was fine since I'd emailed the company about switching the car on the registration. Fast forward two months, and I find my car clamped at 1:44 am. I called customer service, and the rep was beyond rude, interrupting me constantly. She claimed they never got my email. When I asked for a manager, surprise, the manager was "on break." When I mentioned getting a lawyer, she actually laughed at me. Turns out, I’m not alone—other residents had the same problem. This company is just out to get your money, I swear!

Parking at this place was

Parking at this place was a frustrating experience. When I pulled in around 4 PM, I thought I was set for 24 hours, but turns out, it’s just until midnight. So, when I left at 11 AM the next day, they slapped me with a £50 fine for not covering two days. It's super misleading, and it felt like a trap for honest customers just trying to do the right thing. It's not right, and they should be more upfront about how their system works. I wouldn't recommend this to anyone until they fix their approach. Feels like they're trying to catch people out rather than provide a good service.

Booked a minibus for a

Booked a minibus for a trip to Ibis Hotel in Birmingham. Dropped off six passengers at the designated lay-by, clearly marked for Ibis customers. Two weeks later, a £100 fine shows up, claiming my passenger didn’t enter the hotel. Ridiculous! I helped with their luggage inside, and they had two little kids with them. Filed an appeal with proof of the job and customer confirmation. Still waiting to see what they say. Feels like they're just trying to pin something on a working guy. Honestly, I'd tell anyone to avoid using this airport if they can. It's just not worth the hassle.

I called Apcoa's customer service

I called Apcoa's customer service and was shocked by the rudeness. The lady on the phone acted like I couldn't hear her and was incredibly arrogant. Then, the guy who came to unclamp my car had a nasty attitude, and it felt like he was being racist. The worst part? They left a sticker on my window even after removing the clamp. It was like they wanted to remind me of the whole awful experience. If you're thinking about dealing with Apcoa, be prepared for some seriously unkind and possibly racist treatment. They seem to enjoy making things difficult and disrespecting people.

I went to drop off

I went to drop off my brother at Manchester Airport and got slapped with a £100 fine. Turns out, if you squint at the tiny print, it drops to £5 if you pay within two weeks. But seriously, who reads all the tiny details when you're rushing through an airport? The ticket's wording is tricky, like it's designed to catch you out. Feels like they're hoping folks won't notice and just cough up the full £100. It's kinda dodgy and makes me think they should be under some kind of watchdog, like the Financial Conduct Authority, to keep things fair. Just leaves a bad taste, you know?

It turned into such a headache

I recently tried booking parking near Piccadilly Station, aiming for something hassle-free. All I got was a postcode, which seemed straightforward enough. But when I parked there, thinking everything was fine, I ended up with a parking fine. Turns out, I’d parked in the wrong spot! The directions were just too vague, and it was super frustrating trying to sort it out. It’s like they expect you to be a mind reader or something. I thought it would be easy, but it turned into such a headache. I really wish they’d give clearer instructions next time to avoid all this confusion.

So frustrating

I recently had a pretty frustrating time with this app. Tried changing my password, and all it says is it needs to be at least 5 characters. So, I did that, but it just kept bringing me back to the same page with no clue what went wrong. I thought maybe I messed up, so I started over, but it was the same story. I looked everywhere, even the FAQs, hoping for some help, but nothing. No contact info, no support, just a dead end. It's really disappointing when an app doesn't have basic support. Honestly, I wouldn't recommend using it unless they sort out these basic issues.

Paid for parking, got a

Paid for parking, got a ticket anyway. I appealed, and they sent this condescending letter saying they'd cancel it as a "one-time thing." Seriously? They’ve recently hiked up the parking fees at my station, yet nothing's improved. It’s like my yearly pay raise just vanishes into their pockets just for the privilege of parking my car while I work. I genuinely can't stand having to deal with them. And their so-called "rewards"? Not really rewards, just common discounts you can find anywhere. It’s absolutely ridiculous. Awful experience, wouldn’t recommend it to anyone.

I tried using this app

I recently tried using this app to find a parking spot, and it was a nightmare. The sign-up process was confusing and frustrating, and when I finally managed to park, the app crashed. Next thing I knew, I had a parking fine. I appealed, explaining what happened, but they didn't even read my message. They just sent a generic response that didn't address my issue at all. It's like they don't care about their customers. I can't believe companies like this are allowed to operate. It feels like they're just out to scam people. Save yourself the trouble and avoid this app.

I can't believe the experience

I can't believe the experience I had with this parking company. I parked in the staff car park at my workplace, where I pay monthly for a spot between the 4th and 6th levels. I parked on the 5th level as always, but ended up getting a ticket for not having a valid permit. Their camera failed to capture my permit, which is ridiculous. I appealed and even provided proof of my permit, but they still denied it. This is just unacceptable. I’m definitely reporting this to my NHS trust. They need to find a more reliable parking agency because this one is a complete scam.

Avoid this place at all costs!

Cheltenham Car Park is a joke. My wife was just waiting in the drop-off area for my late train, and we got slapped with a ticket. Didn't even park the car! Ended up paying £170 because of their shady partner, Debt Recovery Plus. It's infuriating. I've reached out to GWR and Cheltenham council, hoping they'll kick these scammers out. The whole thing happened at night, and the signs are impossible to read, even in daylight. You can’t even see them properly when you’re trying to make a right turn on a busy road. Feels like a total scam. Avoid this place at all costs!

I parked my car just

I parked my car just a tad over the white line at Luton Station Car Park, thinking it wouldn't be a big deal since the space next to it was empty. But APCOA hit me with a penalty notice and turned down my appeal. I paid the fine, but that was the last time I used their parking lot. Instead, I found a great on-street parking spot just a few minutes away, and it's free! Since I used to park there twice a week, I've now saved over £800 by avoiding APCOA's fees. With the car park rarely full post-COVID, they've lost out on quite a bit of money. Guess I won this round!

I was dropping a friend

I was dropping a friend at Manchester Airport, thinking it'd be a quick in-and-out. I heard somewhere that the barriers were gone, so I assumed it was free now. Just a few minutes, you know? Well, imagine my surprise when a £100 fine showed up in my mail. What a shocker! Felt like a total scam, honestly. I mean, how's a person supposed to know? There were no clear signs. It's like they’re just waiting to catch you out. Next time, I'm definitely being more cautious. Just sharing this so others don’t fall into the same trap. Watch out, or it could cost you big time!

My partner and I had

My partner and I had a really frustrating experience with this parking company. We were new to the area and accidentally paid for street parking instead of the nearby car park, which confusingly had the same name. When we got back, we found our car had been clamped. We paid the fine and tried to appeal, explaining the mix-up. They responded with a long email that basically dismissed our situation. It felt very unfair and left us feeling pretty angry. If I could give zero stars, I would. This company needs to seriously rethink their customer service approach.

I went to Luton airport

I went to Luton airport on December 17th and used the drop-off parking right in front of the airport. It was £5 for just 2 minutes – steep, but manageable for a one-time thing. After dropping off, I looked for a machine to pay but found none, so I just went home. Fast forward to December 26th, I went back to pick up my son. Then, on December 30th, I received a Christmas card from APCOA charging me £95 for not paying the parking fee. I called the company, and they said I had to pay online within two days. Now, I'm bracing for a hefty New Year present of £95.

Man, I had the most

Man, I had the most frustrating experience with this company. Imagine this, I parked in my own garage like usual, right? I had an email from them saying everything was good to go, no worries. But then I get slapped with a fine! Turns out, it’s because I hadn’t updated my registration number in their portal. Seriously? I mean, they told me everything was fine. How was I supposed to know about this hidden rule? It's like they don't even care about their customers, just out to make a quick buck. Never thought parking in my own garage would be such a headache.

So, I pulled into Reading

So, I pulled into Reading Station’s long stay car park on a quiet Sunday night, thinking it'd be a straightforward deal. The sign said £15 for 24 hours, so I parked without a second thought. But when I went to pay on Monday morning, the machine demanded £36! Confused, I asked the attendant, and he shrugged it off, saying it's just how it goes from weekend to weekday. Seriously? Felt like daylight robbery. I thought these things were clear-cut, but apparently not. It's frustrating to feel misled, and I won't be parking there again. Lesson learned, I guess.

I parked at Myrtle Street

I parked at Myrtle Street recently, and it was a bit frustrating. Apcoa Parking has taken over the area, and it feels like they're just out to make money from shoppers. They put up these signs everywhere, and it seems like they’re just waiting for someone to mess up so they can slap a fine on them. It’s annoying because you can’t just park without worrying about getting a ticket. Plus, it feels like if you pay them, you’re just supporting this whole thing. I think it’s better to find somewhere else to park, where you don’t have to deal with this hassle.

I parked my car with

I parked my car with this company, thinking I'd get a full day's worth of parking. Imagine my surprise when I discovered that their idea of a "day" ends at midnight, no matter what time you park. I had paid for what I thought was 24 hours, but after 6 hours, I was out of luck. To keep my car there overnight, I'd have to fork out for another day. It's like they're playing a cruel joke on customers, charging for two days just to park overnight. It feels like a sneaky way to squeeze extra money out of people. Definitely not the experience I signed up for.

Disappointing and frustrating

I had an experience at Terminal 2, Manchester Airport, that left me baffled. I had to drop someone off and ended up getting fined even though I was there for just 3 minutes. The new system is confusing, especially for older folks like me who aren’t too tech-savvy. I miss the old days when you could pay as you left. I honestly didn’t notice any signs about paying online, and if they exist, they’re not clear at all. Plus, they should be in different languages to help visitors from abroad. It feels like they’re just trying to squeeze money out of people.

I parked at the Chislehurst

I parked at the Chislehurst railway station and paid £80 for a month. But then, I got a ticket saying I parked in the wrong car park, even though both car parks have the same name. I tried to sort it out, but APCOA says it’s owned by SWR, and SWR says it’s privately owned by APCOA. It's so confusing to know who's in charge. This isn't the first time it’s happened to me either. It’s frustrating because it's the only parking near the station, but I’m thinking of going to a different station now. This company is too unreliable. Really, avoid if you can!