APCOA.com Reviews - 311

So, my partner ended up

So, my partner ended up paying a parking charge notice without realizing we’d already paid through Ringo. We sent all the proof to APCOA, thinking they’d sort it out. But nope, they flat-out refused a refund, saying that by paying the fine, we basically admitted to the mistake. It’s wild because it was clearly their error, yet they didn’t seem to care at all. It feels like they’re more interested in keeping the money than doing the right thing. Dealing with this company was beyond frustrating, and it’s disappointing how little they value honesty and fairness. We definitely expected better from them, but it seems like they’ve got their priorities all wrong.

Just got back from dropping

Just got back from dropping off my folks at Stansted, and I'm fuming. The signs said £7 for up to 15 minutes in the "Express Set Down" zone, which seemed fair enough. But guess what? I was there for a smidge over 15 minutes — literally seconds — and they slammed me with a £25 charge! It’s not like I got any extra service or anything. It's clearly a trap. People like me, just trying to help out elderly relatives or deal with airport madness, end up paying through the nose for mere seconds over. Where’s the fairness in that? Honestly, this isn’t right, and it feels like a sneaky way to rake in cash. Something needs to be done about these ridiculous charges.

One chilly January morning in

One chilly January morning in 2026, my wife dropped me off at Marden Railway Station at 6am. She came back at 7pm to pick me up, only for us to get slapped with a PCN saying I'd parked there all day without paying. Seriously? I sent them a screenshot from my car app showing my actual journey for the day. They overturned the PCN, but no apology or explanation about their faulty equipment. I mean, how long has it been broken? Have they fixed it? What about others who got unfair tickets? It's ridiculous that they can just mess up and expect us to pay the price for their mistakes. It's frustrating and feels like they're profiting from their own incompetence.

You know, dealing with this

You know, dealing with this company feels like a scene straight out of a nightmare. They're all about these insane parking fines for the tiniest mistakes at UK airports. It's like there's no human touch, just some cold, robotic system that doesn’t want to listen. You make an honest mistake, and boom, you're hit with this ridiculous penalty. It's frustrating, really. The lack of empathy is what gets to you. You just want to talk to someone who understands, but instead, you’re left feeling like just another number in their system. It's experiences like these that make you wary of trusting companies that run airport parking in the UK. It's a shame, really.

Llandudno Junction train station's parking

Llandudno Junction train station's parking situation was a real hassle. The machine had a sign saying it was out of order, and the only other option was to download an app. An elderly couple was struggling because they didn't have smartphones. I tried using the QR code on my phone, but it didn’t work. I then called "Customer Service" while rushing to catch my train, only to get stuck in an automated maze with endless options. When I finally got through, no one answered. Frustrated, we all ended up parking in a nearby neighborhood. It feels like Apcoa doesn’t care about customer service; it’s just another expense they avoid to protect their profits.

Ridiculous time

You know, it's getting a bit ridiculous with these penalty notices. It's not the first time I've had to deal with this mess. Imagine opening your mail and finding yet another letter telling you to pay a fine you’ve already cleared. I’ve sent proof before, but it seems like nobody's checking their systems before firing off these notices. It's frustrating having to go through the appeal process again, and honestly, it's just a waste of paper and time. This time, I’m considering billing them for the stress and hassle. It’s about time they realize the inconvenience they’re causing. Double-checking on their end would save everyone a lot of trouble.

You won't believe what happened

You won't believe what happened with APCOA. I tried to appeal a fine, but they referenced a car that wasn't even mine! I reached out to POPLA and their parent company, hoping for some help, but got nothing back. Then, out of nowhere, they just sent the fine over to a debt collection agency. These guys are relentless, threatening me with legal action without even understanding the mix-up. If APCOA had even a bit of professionalism, they would've contacted me directly after the appeal with the correct info. I might've paid up, despite the mistake. But no, they chose the bully route instead. It’s shocking and disappointing how they handle things!

I arrived at the car

I arrived at the car park today, expecting a simple experience, but it was a mess. There are just two machines for a 450-space lot, and guess what? Both were out of order. To make things worse, there was zero wifi signal to pay online, and they’ve just hiked the prices by almost 50%. I chatted with the station staff, and they mentioned that Apcoa dishes out loads of penalty tickets and they hear complaints all the time. If that’s the case, why don’t they just get rid of Apcoa? From now on, I’m definitely driving elsewhere. This company seems to care only about squeezing every penny out of people. Feels like a legal way to rob folks, honestly.

I was livid when I

I was livid when I got a parking ticket, even though I’d already paid. I sent them my bank statement, proving everything, thinking it was just a mix-up. But their response? “We have carefully reviewed your appeal and the evidence provided, taking into consideration all the points you have raised and, on this occasion, we have decided to cancel this Parking Charge.” ON THIS OCCASION? Seriously, where's the apology for their mistake? They act like they did me a favor, but I was never in the wrong! It’s frustrating dealing with such incompetence. They make you feel like it's your fault when they mess up. Such a headache dealing with these guys!

We had this trip to

We had this trip to Manchester and thought parking at the airport would be a breeze. Nope, both our cars got slapped with fines. We then headed to our hotel, the Ibis, thinking things would get better, but guess what? Another fine, just for driving around. We tried to appeal these fines, hoping for some understanding or a break, but the next thing we know, we're getting letters from a debt recovery agency. It's like they skipped the customer service part entirely. We weren't even actual customers, just trying to figure out the parking, and boom, penalties everywhere. Feels like they just don’t care about people trying to do the right thing.

I had the worst experience

I had the worst experience with this parking service. Pulled into the wrong carpark for just over a minute, realized my mistake, and moved to the correct one almost instantly. Thought nothing of it since we had pre-booked and everything was fine on their system. Came back from a long vacation only to find a threatening letter demanding £165 for that tiny error. Apparently, I was over the 28-day appeal period, so I was forced to pay. It's outrageous how they treat customers. They could easily see we parked in the right spot after just a couple of minutes. Really disappointing and frustrating experience. Will never use their service again.

Living in Sweden, parking's been

Living in Sweden, parking's been a real headache. There's this one company that’s got a monopoly on parking spots, charging outrageous fees. I'm stuck paying 1300 SEK monthly for a spot in this huge lot, and there’s no other choice. Dealing with their customer service is frustrating. They pull all kinds of sneaky moves, like delaying sending me the parking keys until well after my contract started. Now, trying to end the contract is another nightmare. The terms are super vague, and they’ve extended my contract until the year’s end without any clear explanation. It feels like they’re making up rules as they go, and it’s really unfair.

It’s frustrating

I tried using the parking at Stone Street in Manchester, thinking I'd have a guaranteed spot since I booked in advance. Turns out, it’s just a handful of off-street spaces, and booking ahead doesn’t mean you’ll actually have a place to park. It’s frustrating because there’s no mention of this during the booking process. You’d think a council-run car park would be more straightforward about such things. Honestly, it feels like they’re misleading people. I’ve never had to read reviews just to park my car before, but it looks like I’ll have to start doing that from now on. It's a shame, really, since you'd expect better transparency.

I used the drop-off

I used the drop-off service at Manchester Airport and, after a long drive on the motorway, completely forgot to pay. It wasn't until later that I realized my mistake, but by then, it was too late. The barriers being removed seems like a setup to catch people out with honest mistakes like mine. It feels like they’re just waiting to pounce on these oversights. It’s frustrating because you’re rushing around, trying to catch flights or get back to work, and then you end up with a hefty fine. This whole process seems designed to profit off genuine errors, and it’s really disappointing. Manchester Airport needs to rethink this approach.

Went to an event in

Went to an event in Galway City with my two little ones, 5 and 6. We parked, paid for 3 hours, and headed off. Somehow, the ticket flipped upside down when I shut the car door. Came back to find the car clamped, just 20 minutes after I’d paid. Kids were cold and started crying. I spotted the clamper nearby and showed him my valid ticket, hoping he'd understand it was just an accident. Nope. Had to cough up €125 through the app before he removed the clamp, grumbling "you can appeal" as he walked away. Tried appealing, but APCOA rejected it. Honestly, dealing with them is a nightmare. Thought I’d share my experience to warn others.

I got this letter outta

I got this letter outta nowhere from Debt Recovery Plus, saying I owe £130. It's apparently the fourth one, but it's the first I've seen! They claimed Apcoa sent three others, but nothing ever came to my door. The address on the letter is so wrong—no house number, just a street name, and they’re calling me "the company secretary." This is all because I was parked at a hospital, waiting for my son. It wasn’t even a pay-and-display spot, and there were zero signs about fines or limits. Now, I can't even appeal since I didn’t get any of the earlier letters. Lesson learned: if a hospital's got Apcoa, maybe just grab a taxi instead.

I had a bit

I had a bit of a confusing experience with the Heathrow drop-off payment system. After dropping off a friend, I paid online but got a receipt that just said, "Thank you for your purchase," with no clear confirmation of my payment. It mentioned something about settling within the next six hours if I visited in the last two days, which was really confusing. Even after 24 hours, the payment still wasn’t showing up correctly. Tried calling customer service but got cut off after waiting for 25 minutes. It’s stressful not knowing if it’s sorted, a simple confirmation would make things way easier. Just hoping everything’s settled now.

I went through Manchester Airport

I went through Manchester Airport recently and couldn't believe what happened. The barriers were gone, and there was no warning. It felt like they were just trying to take advantage of everyone, like some sneaky plan to grab more money. I mean, how can they just do that without letting us know? It seems so unfair and kind of shady. I left feeling frustrated and ripped off, like they were more interested in our wallets than giving us a smooth travel experience. It's hard to trust a place that seems more focused on profit than on treating people right. It was a really disappointing experience, and I hope they change things soon.

Let me tell you about

Let me tell you about my recent experience at Luton Airport parking with Apcoa. My flight got delayed by six hours, and I thought I was being proactive by emailing them about it. No reply, nothing. When I finally got there, they demanded £38 just to get my car keys back. Mind you, I already paid £86 for a week of parking. I tried reasoning with them, but all I got was a robotic suggestion to contact customer service. Customer service? More like a brick wall. They just don't care, and it feels like they are out to squeeze every penny from you. How do they even have all these contracts with a reputation like that? It's baffling.

I tried using this app

I tried using this app to pay for parking at the station, and it was a total headache. On three separate occasions, it refused to accept my card, and I even missed a train because of it. Between me and my friend, we tried three different cards and still no luck, even though I had more than enough funds. After the first incident, I deleted the app and changed my card, hoping it would fix the issue, but nope, it happened again. I finally got through to customer service after a long wait, and the woman I spoke to was nice and tried to help, but the app's still a mess. It feels like they’ve made parking as complicated as possible.

I pulled into the airport

I pulled into the airport, literally just for a moment, and then got slapped with a £100 fine because I didn’t pay the parking fee within 24 hours. Really? That's all the time they give you? It's ridiculous! I was rushing around trying to get everything sorted for my trip, and paying for parking completely slipped my mind. They should at least give a week’s grace period. What if someone doesn’t have internet or their phone’s acting up? It felt like a sneaky way to catch people out, and it added so much stress right at the start of my holiday. Honestly, it was such a disappointing experience. They need to rethink their system.

I tried using this parking

I tried using this parking app the other day, and things went downhill fast. I parked, thinking all was good, but later found my car clamped. I was shocked! Turns out, the app didn’t even register my parking. I gathered evidence and appealed, hoping they'd sort it out, but got a robotic reply. Reading other reviews, it’s obvious they know about this glitch and do nothing. Seems like it’s in their best interest to keep it broken. I even called their support, and the agent admitted knowing about the problem. All they said was to call next time to pay. Honestly, feels like they’re just out to snag money and waste people’s time.

Oh boy, parking at the

Oh boy, parking at the new terminal at Manchester Airport was a bit of a challenge. I drove in the other night, and the signs were nearly impossible to read in the rain and dark. It's like they expect everyone to have night vision! I mean, I get it, they introduced a new system, but it's not exactly user-friendly. Felt like I was decoding a secret message just to park my car. I heard others are having the same trouble, especially those not familiar with the area. Honestly, they should cut us some slack and refund those caught out for the first time. It'd make the experience so much better and less stressful for everyone.

So, I pulled into Portlaoise

So, I pulled into Portlaoise train station, ready to head out, only to find myself trapped in my parking spot. Some genius parked in the yellow box right behind me, making it impossible to leave. I tried reaching out to customer service, but they were MIA for over an hour. With no other option, I had to grab a taxi home and return later. When I finally got through to someone, their advice was laughable – just pay for another day to avoid clamping, even though I was stuck and couldn’t move. It was an infuriating experience, and the lack of help from customer service made it even worse. Totally unacceptable and annoying!

Alright, so picture this: I'm

Alright, so picture this: I'm trying to park my car, and the payment machine just refuses to cooperate. I reach out to the service team, hoping they can sort it out. They do some reboot magic on their end, but nope, still no luck with the payment. Frustrated, I leave, thinking that’s the end of it. Fast forward, I get hit with a 750 kr fine! I mean, seriously? I gather all my evidence, trying to show them I didn’t even use the parking lot, but they just shrug it off. Months later, another email pops up, now demanding 950 kr. It’s like they enjoy making things difficult. I’ve never dealt with a company quite this bad.

I can't believe the mess

I can't believe the mess with this parking company. I got slapped with a fine for parking in a disabled spot, even though my blue badge was right there on the dash. It just slid down when I shut the door, and I couldn’t grab it because of my disability. I sent them a photo showing it was visible, but heard nothing back. Fast forward eight months, and they suddenly call saying I owe £190 to debt collectors! I emailed them again, explaining that I assumed they canceled the fine since they didn’t reply within 30 days. But no, today a bailiff turns up at my door. This company is unbelievably incompetent and frustrating.

I pulled into the hospital

I pulled into the hospital parking lot, expecting a quick setup, but boy, was I wrong. Everything's app-based now, and with no machine in sight, I had to download the app. It took a solid 20 minutes just to get it going, and then my card gets declined not once, but twice. By the time it finally worked, I’d been there for almost two hours. It was 11:40 when I managed to pay, but somehow got charged for four hours. I didn’t even stay that long! It's frustrating that the app’s slow process pushed me into a higher fee. Public places like hospitals should have better systems, really. If I could give zero stars, I would.

I had the most frustrating

I had the most frustrating experience with this company. Honestly, it's like they're set up just to take your money. Trying to reach them is a nightmare; they make it nearly impossible to get in touch. I got this penalty with a reference number that didn’t work at all. When I tried to sort it out, contacting them was hopeless. And instead of giving you a heads-up, they just send debt collectors after you. It feels like they’ve perfected the art of emptying your wallet. It's baffling how they’re even allowed to operate like this. Something needs to change because this kind of business practice is just unacceptable.

Very disappointing

I was on my way to park at Heathrow's T2 short stay when I accidentally ended up in the drop-off zone instead. Didn't even stop there, just looped around and went straight to the short stay. Later, I reached out to Heathrow via Twitter, thinking it’d be sorted easily. But nope, they insisted I pay £6 for that brief detour. I tried to get a refund, but the process was such a hassle that I eventually just gave up. It wasn’t the amount that bothered me, just £6, but more the principle of it all. Honestly, the customer service was disappointing. I expected a bit more understanding and flexibility for a simple mistake.

I had a frustrating

I had a frustrating experience that felt like a total rip-off. I missed paying by midnight the next day and got slapped with a £100 fine. It's crazy that there's no on-site option to sort things out, and the time window is just too tight. It feels like they’re more interested in squeezing money out of visitors than providing a decent service. It's not just disappointing; it's infuriating. They should really consider making things more flexible for people. Nobody wants to deal with such harsh penalties for a simple mistake. It's a shame because I was hoping for a better experience, but this really left a bad taste.