APCOA.com Reviews - 215

I called APCOA today to

I called APCOA today to renew my annual pass and spoke with Morgan. Honestly, I was expecting the usual hassle, but Morgan turned it all around. He was super helpful from the get-go and really knew his stuff. No long waits or getting passed around, just straight to the point. He sorted my pass out quickly, which was a relief. It was just refreshing to have such a smooth experience for a change. Morgan made it all feel so easy, and I really appreciated that. It's not often you get service like this, so I wanted to give him a shout-out. Thanks, Morgan, for making my day a bit less stressful!

Called up today to sort

Called up today to sort out renewing my blue badge parking permit. Got connected with Jack Mills. Let me tell you, he’s a real gem. I'm not the best when it comes to tech stuff, and he was super patient, walking me through every step without rushing. It's rare to find someone who genuinely takes the time to help, you know? By the end of the call, I felt confident about the whole process, thanks to Jack. It’s nice to know there are still folks out there who care about making things easier for us not-so-tech-savvy people. Big thanks to Jack for being awesome!

Called the Helpline today 'cause

Called the Helpline today 'cause I couldn't pay my Ringgo fee when leaving the parking. Turns out, they changed the rules and you gotta pay within 20 minutes of arriving. Talked to this amazing young lady who explained everything so clearly. She helped me pay for the previous night's parking even though I was late. She was super kind and understanding, made the whole mess seem like no big deal. Honestly, her patience and friendly attitude over the phone was a real lifesaver. Kudos to her for turning a frustrating situation into a smooth experience.

I had a great experience

I had a great experience with Apcoa customer services, thanks to Abigail. I was trying to change my car on my parking permit through their website and thought I had done it right, but turns out I hadn't. Abigail walked me through the whole process and made sure it was sorted. I also had another issue with my permit that she didn't have access to fix, but she found someone who could help and stayed with me until everything was resolved. Big thanks to Abigail and her colleague for their help. They really made a stressful situation much easier.

I ran into a bit

I ran into a bit of trouble with my parking the other day because I overstayed what I had paid for in advance. Figured I'd just pay online later since some car parks let you do that up to 24 hours. But, of course, my computer decided not to cooperate. Ended up calling customer service, and that's when I talked to Agnes. She was an absolute lifesaver, super patient and really helpful. She managed to sort out my payment so I wouldn't get a penalty charge notice. Honestly, she deserves all the stars. Thanks a ton, Agnes!

Thank you, Toby!

I had an issue with a PCN that somehow escalated to the pre-debt collectors stage without me even knowing about it in the first place. I was completely caught off guard and stressed out. Luckily, Toby from Apcoa stepped in and managed to resolve the whole thing. He got the PCN overturned and saved me from having to deal with debt collectors, which I was dreading. Super grateful for Toby's help in sorting this mess out. It’s nice to see someone in customer service who actually cares and takes action. Thank you, Toby!

I had a great experience

I recently had a great experience thanks to Holly, who helped me register for my BlueBadge parking exemption. Honestly, I'm not the best with tech stuff, but she was so patient and explained everything so clearly. It's rare to find someone who genuinely cares and takes the time to help like that. Holly was kind and understanding, and it made a big difference. It's nice to know there are still people out there who go the extra mile. Holly, you really made my day—thank you so much! 😊

Dropped someone off at LHR

Dropped someone off at LHR T3 and thought I was all set after paying. Turns out, I paid too late and got hit with a PCN. I decided to appeal, hoping for some leniency. The team was pretty clear about how the signs were there to show the payment terms, but they still went ahead and canceled the PCN. Really appreciated that gesture, as it was a genuine mistake on my part. Nice to see some understanding and flexibility in such situations. Thanks a bunch!

I had this parking issue

I had this parking issue I needed help with and ended up talking to a customer service rep named Katie. She was super polite and really professional. She didn't just answer my questions; she went above and beyond to assist me. I work in customer service myself, so I know when someone really nails it, and Katie definitely did. She totally exceeded what I expected. Honestly, someone should give her a raise for the outstanding job she did.

I messed up entering my

I messed up entering my car's registration on the Apcoa app, paying for the wrong vehicle. I was really worried, but Leon and Sam were super helpful and fixed everything for me. Reaching out to Apcoa was a breeze, no long waits or anything. I'm so grateful for their quick and friendly service. Definitely feel confident using Apcoa parking again in the future. Thanks so much, Leon and Sam!

Finally found a parking company

Finally found a parking company that actually cares. Had a little mix-up with the parking times, so I gave them a call. Got connected to Sam who was super understanding. Explained the issue and she totally got it. No trying to squeeze extra cash out of me or anything. Just straight-up good service. Big thanks to Sam for being so helpful.

I tried using this

I recently tried using this online app to pay for parking in Brighton, but it was a nightmare. I've used my account before without issues, but this time, I couldn't make a single day purchase. I had to leave my car to drop off runners for a half marathon, so I emailed the company explaining the problem, and was assisted by JOSH WAITE. He was super helpful, but even with his guidance, the website was a mess. I'm 80 and usually ok with technology, but this was just too confusing and frustrating. If I had to rate the online experience, it would get zero stars. Seems like the company survives only because of good people like Josh. I'll avoid using this app until they fix it.

I was at Northumbria University

I was at Northumbria University and used the scan and pay for parking, but I messed up and entered the wrong car registration. Called up to sort it out and got Abigail on the phone. She was super nice and helped fix the issue quickly. Had to pay an extra pound for parking again, but she told me I could ask for a refund on the first one. Decided not to bother since it was my mistake. Overall, really impressed with how smoothly it got sorted.

I got a parking charge

I got a parking charge in November 2024, which totally wasn’t my fault. I appealed right away but hadn’t heard back. So, in January 2025, I decided to call. A lady named Sam picked up. She told me my appeal was granted but their email had bounced back. Sam was super helpful and made everything clear. Really good service from her!

Frustrating time

I recently had a frustrating time trying to pay for parking at the express drop-off. The whole setup's a mess. I mean, the online payment page is like a hidden treasure, impossible to find unless you pre-book. And don’t get me started on the phone payment option. Tried calling late at night, and the automated system was just a disaster—couldn’t get it to recognize anything, not even using the phonetic alphabet. It’s a joke. No staff around after 5pm either, so you’re basically stuck. You can pay later, but honestly, who remembers? It’s like they want you to get fined. Spent almost an hour and had to make four calls to sort it out. Seriously, management needs to sort this out.

I thought reserving parking online

I thought reserving parking online would be a breeze, but wow, was I wrong! I booked a spot for five days thinking it'd be handy, no daily hassle, right? But things went south fast. Took my car out for a quick shop, and guess what? Next day, the gate insists I pay again, even though I’ve already booked for five days. Talked to the cashier, and he says leaving during the reservation cancels it—like, what? Apparently, it's in the tiny print somewhere, but who’s digging through FAQs and hidden clauses when booking? It feels like a trap for customers. The place itself is nice, but their policies are just too sketchy for me. Honestly, avoid this if you can.

I tried to pay through

I tried to pay through the website, but it would only let me pay for 24 hours. So, I downloaded the app hoping for a better experience. The app's interface felt a bit outdated, but it did allow me to enter my exit time, so I could pay for just the 5 hours I needed. One thing to watch out for is the credit card details section. It asks for a security code, which you shouldn't enter. Instead, I used Apple Pay to bypass that issue. Overall, the process worked, but it could definitely use some improvements to make it more user-friendly.

Hey everyone, Had a rough

Hey everyone, Had a rough day at the university hospital in Limerick. My wife’s undergoing cancer treatment and can't drive because of the meds. Every day it's a struggle to find a parking spot. We spend nearly an hour driving there and then another 40-60 minutes just searching for parking. Today, I had to leave the car on the footpath since there were no spots left, like a few others did. But guess what? Only my car got clamped. Made a video showing other cars parked wrong, but only mine was targeted. It's not about the 80 euro fine, it's the added stress during such a tough time for my family. How can you clamp cars in front of a cancer clinic? We’re not out shopping; we’re fighting for life here. Couldn't even pick my kids from school today. We have no support here, just us. Unbelievable.

I had a terrible experience

I had a terrible experience at the Manchester Piccadilly train station car park. I booked online and ended up paying twice as much as I would have without booking online. To make matters worse, there's no system in place for online payments, so when I tried to leave, the barrier wouldn't lift unless I paid again or called for help. It was 4:40am on New Year’s Day, and I had to reverse back into the car park, find the attendant’s booth in the rain, and prove I had paid. Even then, the ticket he gave me didn’t work, and I had to use the intercom again. The attendant could have let me out remotely but didn’t. Despite showing my receipt and bank charge, he insisted I was charged the offline price. I emailed Apcoa about the issue, but got no response. Total hassle and waste of money.

I had a terrible experience

I had a terrible experience with this parking company. They make it nearly impossible to pay the parking fee automatically or later. It feels like they intentionally send manual invoices with extra admin fees to squeeze more money from us. Several times, my payments didn't go through the app even though my payment methods were up to date. I tried emailing and calling them, but the only option was a manual invoice with an extra fee. When I called the next day at 13:30, I had to speak with 2-3 different people just to reach the right department, only to find out they had ended the day early and couldn't help. Their customer service is horrible! I don't understand how this incompetent company is still in business. Most Google reviews about them are also negative.

I recently had a frustrating

I had a frustrating experience with the Coulsdon South train station car park. The cameras there aren't reliable and miss some vehicle entry and exit times. I got a penalty notice in July when I dropped off my wife early and my daughter later. The notice only showed the exit time, making it hard to check. I managed to challenge the first penalty using my daughter's railcard payment records. Then in late October, I got another notice, likely for picking up my wife one night and dropping off my daughter the next day. I'm still waiting on the second challenge but have payment records again. If it was just my wife, we wouldn't have proof since her tap-in records don't show timings. Can train stations provide this info? Should APCOA compensate for all this hassle?

I decided to park at

I decided to park at this place, thinking it'd be straightforward, but boy, was I wrong. First off, the signs are like, way up high on the lampposts—who even thought that was a good idea? You can barely read them, especially since the text is tiny. Then, they expect you to download some app to pay, which is kind of a joke considering the awful phone signal there. My partner tried to pay and couldn't even access the app. When she asked a staff member for help, he was super rude and aggressive. Thankfully, she didn’t let him intimidate her. Also, we got hit with random payment requests from different names, all linking back to the same company. It's like they’re trying to trick you on purpose. Watch out for these shady tactics and definitely avoid parking here!

I've been using Apcoa's parking

I've been using Apcoa's parking at my local station for years without any issues. Then out of nowhere, I get a ticket for no reason. I appeal it and win. Next week, I park in the exact same spot and get another ticket. I appeal again for the same reason. The day after, I park in the same bay and no ticket, but a few days later, boom, another ticket. Both of these tickets were denied on appeal, despite me parking in the same spot. The photos they sent clearly show I'm not in a season ticket holder's bay. How is it possible to get tickets one day and not the next? This is just extortion. There should be an investigation into their practices, it's shocking this is allowed. And why aren't they responding to complaints on Trustpilot? They're just hiding.

A lot of stress and frustration

I dropped my family off at Heathrow and found out I had to pay a drop-off fee online. Tried paying a few days later but was late by one day. Called APCOA and the lady sounded helpful and said they'd accept the £5 fee without any late charges since I phoned in. But I couldn’t pay her directly and had to wait for a reminder letter. When the letter came, I paid the £5 immediately via their website. In January, I got another reminder saying I still owed the fee. I emailed them, and almost a month later, they responded, saying I paid into the wrong account and handed it over to debt collectors. Debt Recovery Plus was awful, unhelpful, and accused me of lying about calling APCOA. Between the two, they’ve caused me a lot of stress and frustration.

I tried dealing with this

I tried dealing with this company recently, and it was quite a mess. Instead of focusing on customer service, they seem obsessed with racking up profits through penalty charges. Made a minor mistake, and bam, slapped with fees. Tried appealing twice, hoping they'd at least consider my situation, but no luck. The replies felt like copy-paste jobs, leaving my questions totally ignored. It's frustrating when you expect some understanding, especially for first-time errors, but they just don’t care. It all feels fishy, like there's something off about their practices. I'm considering pushing this further because what they're doing just doesn’t sit right with me. A company should be more about helping, not just squeezing every penny they can get.

I parked at Brighton station

I parked at Brighton station on September 28th, 2024, and it turned into a nightmare. The QR code to pay didn’t work, and there was no one around to help. No cash or contactless payment options either, and their phone support was non-existent. The website kept freezing, and the app only allowed future payments. After 20 minutes of frustration, I emailed them the next day explaining the issue. Instead of help, I got a £120 penalty notice. I appealed, explaining all the problems, but they rejected it without addressing my points. I even called and spoke to Hashim, who was no help at all and eventually hung up on me. This whole experience was beyond frustrating, and I’m now fighting the penalty. Avoid APCOA car parks at all costs!

Frustrating experience

I recently had a frustrating experience at Luton drop-off. As someone who's not too tech-savvy, I found it challenging to pay online. They don't offer an option to pay in person, which is really inconvenient. To make things worse, the payment window is so short. I realized I missed the deadline by just a couple of hours, and all they could tell me was to wait for the penalty notice. It's annoying, but I accept it was partly my fault. What really annoyed me was when the penalty notice finally arrived. They dated it June 13, but it didn't reach me until June 24. With only 14 days to pay a reduced fine, I barely had time to react. Reading other reviews, it seems like a common issue, and it feels like they’re banking on these delays.

Awfull time!

So I pull up to Manchester Airport, it's late, around 10pm, thinking I'd just park at one of the airport lots for a day. Turns out, all the car parks are prepaid, which I didn't know. I'm driving around, eyes peeled for a spot, and I end up going through the 'drop off/pick up' area. Figured there was a way into the short stay lot from there. Nope, prepaid only. So I cruise through, exit barrier goes up, and I think, "Great, no charge since I didn't stop." Fast forward two weeks, and there's a £100 fine letter waiting for me. Says I was in the area for 1 minute 14 seconds. Apparently, there's signage everywhere, but when you’re new to the place, it’s not exactly clear. Seems like a common snag looking at other folks’ reviews.

I took my nearly blind

I took my nearly blind elderly relatives to the hospital for an urgent eye procedure. Tried paying online multiple times, but it didn't work. Ended up in a long queue with others since the payment machines were confusing. A kind lady eventually helped, and I thought I paid with my card and got a receipt. But later, I got a fine for non-payment! Turns out, the receipt was actually a 'card reversal receipt'—I had no idea! Service was horrible, sick and elderly people waiting in the cold and rain with no shelter. The old system was better. The new setup is cruel and incompetent. It's a hospital, not a funfair—people are there because they're unwell. We need attendants, not machines, for such vulnerable folks.

My mum parked at the

My mum parked at the Red Cow Luas stop and was sure she entered her car registration correctly when buying the ticket. A few of us double-checked it for her too. But when she came back, her car was clamped. Turns out, the last two digits were off by one number – her reg ended in 74, but the ticket showed 63. We tried calling the company, but they were no help, just saying she had no ticket and needed to pay an 80e fee. After ages explaining it was a mistake, I decided to pay the fee to save us some stress. But even that was a hassle – their system kept missing numbers when I typed the claim number and my card details. I appealed, but the response was the same: "No ticket." What a frustrating experience.