UR.co.uk

Strong design, easy read

Felt satisfied using it. Clean layout, concise info, nothing confusing. A solid example of good web hygiene.

Fast, polite assistance

Support answered within an hour, clarified a policy, and linked the exact section. Courteous and straight to the point.

Short domain, slick journey

UR.co.uk is memorable. Signup was painless, navigation is crisp on mobile, and content blocks are easy to digest. Minimal learning curve, very modern feel.

Polished and straightforward

Pages load quickly and do what they say. I appreciated the clarity in copy and structure. It gave me confidence in the brand.

Helpful and fast replies

Sent a question about delivery timing. Got a friendly, specific answer the same afternoon with a tracking tip. Exactly what I needed.

Slick site, no fuss

Created an account in moments and the layout is super clean. Filters worked nicely on mobile. Checkout felt modern and safe, nothing weird or clunky.

Short name, big trust

I was skeptical at first, but the order flow, clear policies, and timely delivery settled me. Kept the confirmation emails starred just in case. Ended up pleasantly surprised.

A site that feels right

Smooth pages and clear wording gave me confidence. Delivery matched the promise. Would happily use again.

Swift reply, clear fix

Support identified my payment hiccup quickly and walked me through a simple retry. Courteous and efficient, which I appreciate.

Minimalist vibe, big yes

Fast, tidy, and focused. No fluff, just what I needed. I’m into the clean design and how quickly I got through.

One confusing menu label

I paused for a second trying to guess where an option lived. Found it, but that tiny stumble stood out on an otherwise slick site.

From browse to delivery smooth

Navigation felt logical and search found what I needed immediately. The cart updated totals transparently, and delivery arrived within the stated window. Emails were timely and clear without being spammy.

Better than expected

I went in skeptical and left pleasantly surprised. Pages load fast and the copy is plain English. One tiny quirk in navigation, but nothing that slowed me. Felt like a place built by people who actually use it.

Straightforward and tidy site

Sign-up was quick and the layout made sense without hunting around. Filters and search worked well. I did need to check the FAQ once on returns, which was easy to find. Checkout felt secure and I got clear confirmation emails.

AVOID UR.CO.UK AT ALL COSTS! DO NOT SELL YOUR PHONE TO UR. CO. UK!

Sold a phone to this outfit, naturally they knocked the offer down once they're received it, suprise suprise. Still waiting to be paid after 7 days of waiting, absolutely shocking company.

STAY WELL CLEAR!

I used UR Mobile to sell my iPhone 15 Pro Max (256GB, unlocked) based on their advertised pricing and promise of fast payments. My experience was extremely disappointing. They initially offered £490, then reduced it to £355 citing vague issues with battery health, with no proof provided. Even after accepting their revised offer of £420, payment was delayed beyond the stated 7 working days, with repeated excuses and no confirmed payment date. When I requested my phone be returned, they refused to send it back. Their customer service was rude and unhelpful on the phone. It appears they advertise higher prices to appear competitive on comparison sites, then offer much less when you sell your device. After 7 working days, I have still had no payment and no proper explanation, forcing me to escalate through formal legal channels. I would strongly advise against using UR Mobile. They cannot be trusted to honor their offers or provide timely payment, and their communication is poor at best.

Arrived fast and right on schedule

Arrived fast and right on schedule, in great condition, no issues at all, worked really well, very pleased with my buy. Thanks.

So far very happy! Bought through Amazon

So far very happy! Bought through Amazon and it got here fast, just like they said. The phone seems new and even came with a charging cable which is really handy. Turned on anad worked without any problems. I would think about buying from this company again for another phone.

AVOID!

I sent a iPhone and iWatch to this company on 2nd July. They, as expected, lowballed the amount they offered for the devices even though they were kept in cases and covers since purchase. After a back and forward and them upping the offer slightly, I accepted. However, after numerous calls and emails and being fobbed off with excuses, this morning I had the misfortune to speak to service representative Jodie TheLiar. I had received emails from Jodie TheLiar previously detailing payment was being processed. It is now well beyond the 7 day guaranteed payment window. I am left without items or payment. After Jodie TheLiar having just slammed the phone down after asking to speak to her manager or a complaints department, I just spoke to Wendy TheBuckpasser. Wendy detailed 'theres nothing I can do", it has been escalated to the payment team which are an external company! So, we have a team comprising of Jodie TheLiar, Wendy TheBuckPasser, MattTheBlameshifter who emailed days ago explaining payment would be made. Very disappointed, especially as this company was recommended by Martin Lewis. Update- Lucy contacted following my negative reviews on their social media posts and payment was made immediately. Lucy is a credit to this awful company and has a bright future in customer services. I only wish id spoken to her a week ago and saved myself 3 hours of calls and multiple emails. Poor experience with this company, having to chase payment and dealing with the very rude Jodie was not a pleasant experience. Not recommended and if you must use this company, ask to speak to Lucy, she's the only one with the ability to make payment it appears.