Reviews Summary

Ally.com has a 3.0 - star rating from 3 reviews, indicating a low level of customer satisfaction!

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Rating (1.0)

About company

Ally Financial Inc., formerly GMAC, operates as a prominent bank holding company headquartered in Detroit, Michigan. Specializing in a range of financial services, Ally offers car finance, online banking through its direct bank, corporate lending, vehicle insurance, mortgage loans, and other related financing solutions. With a focus on providing comprehensive financial support, the company caters to both individual and corporate clients across various sectors. Ally's diverse portfolio of services includes installment sale and lease agreements, offering customers flexibility and convenience in managing their financial needs. Committed to excellence, Ally Financial remains a trusted institution in the banking and finance industry.

Key Details:

  • Location: The company is headquartered in Detroit, Michigan, United States.
  • Founders: Ally.com was founded by Elly Zelansky.
  • Foundation Date: The company was established in the year 1919.

Customer reviews

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(2.0)
I payed off my vehicle loan on Ally's website yesterday.
by Andrew

I payed off my vehicle loan on Ally's website yesterday. There's supposed to be an online "Title Tracker" to track status. Today they've basically closed my online account - I can get in but can't see statements or any other loan info - including this "Title Tracker". I called the automated system, and there is no record of my soc sec number. I got through to an agent who told me it will be up to 10 business days to confirm payment and then up to another 10 business days to send the lien release. I need to sell the vehicle quickly and now I have to way up to a month to get the lien release, and I don't trust this based on my experience so far. For my last auto loan at a local credit union I walked in and received the lien release in 5 minutes. Other than this I haven't had any problems with Ally, but this isn't good.

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(3.0)
This opinion is about Ally Home Mortgage.
by Sam B

This opinion is about Ally Home Mortgage. I don't suggest them. At the start, it was fine but later it became confusing and their site is not easy to use. Stuff is hard to find, and lots of folks are involved which is confusing. They don't always handle requests, so I paid PMI when I shouldn't have. Also, got asked to pay a late fee by the title company because nobody said to contact them. The mortgage isn't managed by Ally, it goes to other companies and you don't know.

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(4.0)
Ally's been good to me.
by Justin

Ally's been good to me. The fraud locks happen a lot, which is annoying. But other than that, it's been great.

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