Aetna.com

Coverage that feels coordinated

Network felt broad and the coordinated pharmacy benefits reassured me. A few portal clicks and I had everything organized. Confident sticking with this plan.

App makes care simpler

Downloaded the app, found in network doctors, and pulled my digital ID at check in. Claims and EOBs are easy to track. Pharmacy integration with CVS made refills painless.

Pharmacy pickup felt seamless

I tapped my digital card, the pharmacist smiled, and it just worked. That tiny moment of no-drama healthcare felt amazing.

Solid app, clear care

I found in-network urgent care quickly and felt taken care of. Some policy language could be more modern in-app.

Strong network, admin maze

Enrollment was easy and the provider list is broad. Messaging through the app worked, and pharmacy integration was convenient. Billing questions required two calls to untangle prior auth steps. Staff was polite, just took time. Once approved, care went smoothly.

Prior auth question resolved

Agent explained the process clearly, set expectations on timing, and followed up by email. Not instant, but I knew what to expect.

Felt covered and informed

The app made me feel in control of care and costs. Seeing claims progress and finding urgent care nearby calmed me down during a rough week.

Good care, some hoops

Found providers I like and meds were simple. A few prior auth hoops to jump, but I got clear guidance each time.

Member portal mostly intuitive

Found an in-network doctor and pulled my digital ID quickly. Claims view is fine, but some EOB terms took a minute to decode. App notifications help a lot.

I was diagnosed with a torn knee meniscus

I was diagnosed with a torn knee meniscus and my doctor recommended arthro surgery. After submitting an MRI, Aetna insisted that I go through 12 weeks of physical therapy before they would approve the surgery. I finished it last week. Then my doctor re-submitted everything, and now Aetna will only approve a knee replacement due to arthritis signs in the MRI. I nearly have full range of motion, with some mild discomfort at times. I had arthro on my other knee last year, and the MRI also showed signs of arthritis, but they approved the surgery without any issues. My doctor believes a knee replacement is not the right option for me, and I agree. Some of my friends who got knee replacements had to do way more than 12 weeks of PT to get them approved. We were misled, thinking 12 weeks of PT would be enough to approve arthro, but now they want to replace my knee, which will cost them more.

Aetna's prescription drug plan Part D for

Aetna's prescription drug plan Part D for 2025 has been a real let down. I was paying $9.90 a month for the 2024 plan, and I always got mail from them, which I read. But this time, they never told me about the big jump to $44.90 a month for 2025. I only found out when I got a surprising bill after open enrollment. I called Aetna several times, but their reps never took responsibility for not informing me. They also kept trying to send me to the SEP department, even though I clearly didn’t qualify. Now, I’m stuck paying until the next open enrollment period. I won’t ever choose Aetna again. Medicare suggests Wellcare, so I’ll be switching over to them in October.

This insurance company did not meet my expectations.

This insurance company did not meet my expectations. I had an issue with getting my payout, and when I reached out, I didn't get a proper explanation for the decision. Make sure to check reviews before choosing them. I would not suggest this company.

I had a terrible experience with their over-the-counter

I had a terrible experience with their over-the-counter debit card through Nations Benefits. I spent hours and hours on the phone with Aetna's customer service, and no one could really help me. It was a total waste of time. Aetna should be blamed for working with this company – I feel like the Nation's Benefits OTC debit card is just a trick to cheat older people. After so many calls trying to get their card to work, I finally gave up because it never properly did. This is the reason I switched away from Aetna and filed complaints to Medicare, BBB, and other review sites. Aetna also wasn't very clear about the health benefits they offer for seniors. I would only find out about some benefits after they were no longer available to me. But the worst problem by far was their tie-up with Nations Benefits.

The insurance company should not

The insurance company should not have the power to deny surgery suggested by a patient's doctor. They should stick to their role in insurance. This authority impacts the patient’s physical, emotional, and mental health.

I picked Aetna due to their list of gps

I picked Aetna due to their list of gps, dentists, and dental surgeons nearby. I am upset that NONE of these professionals actually take their insurance. Only one gp accepts it. They are not reliable.