Reviews Summary

Aetna.com has a 1.0 - star rating from 3 reviews, indicating a low level of customer satisfaction!

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Rating (1.0)

About company

Aetna® provides trusted care, guidance, and quality health insurance benefits. Their services are designed to meet unique individual needs. Aetna® focuses on creating healthier outcomes together with their clients. They emphasize a comprehensive approach to healthcare. Aetna® combines expertise and support to ensure the best possible care.

Key Details:

  • Location: The company is headquartered in Hartford, Connecticut, United States.
  • Founders: Aetna.com was founded by Eliphalet Adams Bulkeley.
  • Foundation Date: The company was established in the year 1853.

Customer reviews

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(1.0)
I had a terrible experience with their over-the-counter
by Charles

I had a terrible experience with their over-the-counter debit card through Nations Benefits. I spent hours and hours on the phone with Aetna's customer service, and no one could really help me. It was a total waste of time. Aetna should be blamed for working with this company – I feel like the Nation's Benefits OTC debit card is just a trick to cheat older people. After so many calls trying to get their card to work, I finally gave up because it never properly did. This is the reason I switched away from Aetna and filed complaints to Medicare, BBB, and other review sites. Aetna also wasn't very clear about the health benefits they offer for seniors. I would only find out about some benefits after they were no longer available to me. But the worst problem by far was their tie-up with Nations Benefits.

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(1.0)
The insurance company should not
by Lisa R

The insurance company should not have the power to deny surgery suggested by a patient's doctor. They should stick to their role in insurance. This authority impacts the patient’s physical, emotional, and mental health.

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(1.0)
I picked Aetna due to their list of gps
by Mattie

I picked Aetna due to their list of gps, dentists, and dental surgeons nearby. I am upset that NONE of these professionals actually take their insurance. Only one gp accepts it. They are not reliable.

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