Onequince Reviews - 25

I've been a quince shopper for years.

I've been a quince shopper for years. The service is amazing. When there was a defect, I emailed them and got a replacement or refund. Email is the best way to reach them fast. I've returned items I had for months, never wore, and still had tags, no problem. I never paid a restocking fee. Most negative reviews were about shipping, but it's free so waiting longer is okay. I want free shipping and returns when I shop online. Quality is good for the price. I've paid more for designer pieces with similar quality. The silk and cashmere may pill after a while, but it's still quality. It happens more with pieces I wear often, which is expected. I love the tencil fabric; it's airy and light. I bought shoes, a leather purse, gloves, shorts, and luggage. Overall, I'm a very happy and loyal quince customer.

I know the company as Quince and I believe I am writing

I know the company as Quince and I believe I am writing a review for it. My experiences (note plural) have been great. Buying, shipping, receiving a nice piece of clothing. Oops, doesn't fit? No worries, repackage, get a shipping label, send it back. As soon as Quince gets the package, you get your refund. Two options, money back to your card, or what I do, keep the money in my Quince "bank" since I know I’ll buy again. Try the pointe pants, the cotton cashmere sweaters, the $50.00 cashmere sweaters, the flats, the leather bags.

Quince is a great company!

Quince is a great company! I've bought lots of stuff from them and always liked it. The prices are good and the stuff is nice. I got linen shirts, a dress, and a coat, and they're all still good. I swapped the coat for a different color, no problem. Some people complain about slow shipping, but I don't mind waiting.

I've been a loyal Quince

I've been a loyal Quince shopper for four years now, and I must say my experience has been quite smooth. Returns, refunds, and credits have never been an issue for me. The customer service team is always prompt and helpful, which I appreciate. Additionally, I've generally found the product quality to be top-notch.

I’ve bought from this company multiple

I’ve bought from this company multiple times and am consistently pleased with the quality, pricing, and customer support. I recently faced a problem where my order was marked delivered but wasn’t on my porch, and they promptly sent a replacement at no extra cost. I would definitely recommend them!

I'm amazed this has such low ratings.

I'm amazed this has such low ratings. I've bought many items from Quince and found the quality and price on most things to be good!

This company is legit

This company is legit, but Quince can be kinda hit or miss. I bought from them a few times. Shipping seems sketchy, maybe 'cause they use different places to ship. Packaging always different. Best thing I got was bamboo sheets, worst was waffle towels. Felt cheap, too thin, too costly. Silk stuff feels good, but stitching on skirt and dress looks cheap. Got 3 alpaca sweaters, all started pilling after a year, unlike Everlane's, which are better. Never had probs with returns, but shipping's always a prob.

Got my order in a decent time.

Got my order in a decent time. Thinkin' 'bout the reviews, musta been the holidays messin' stuff up, maybe international shipin' had a say too. Didn't expect much, got a $50 down jacket and a cashmere sweater for $50. Weather's warm now, so ain't tried 'em yet. Jacket's real light, seems alright. Sweater's okay, not super soft, but does the job for the price.

Quince is a pretty good

Quince is a pretty good company overall. I bought a few things from them and liked everything. The prices are fair and the quality is decent. I got linen shirts, a dress, and a wool coat, and they all lasted well. I exchanged the coat for another color without any trouble. Some people complain about slow shipping, but I don't mind waiting.

I got a cashmere shirt and a silk top from Quince.

I got a cashmere shirt and a silk top from Quince. The shirt was okay, but the top was too thin and boxy. Shipping took ages, around three weeks. They said 6-9 days. Depending on how the shirt holds up, I might buy from them again, but I'm not super impressed.

Bad customer support. Return rules are weak.

Bad customer support. Return rules are weak. I’ve been waiting for my money back since May 1st and now it’s June 3rd. They said my return got lost. Really?? Then on May 21st, they told me refund was sent. But on June 3rd, still no money! Getting hold of customer service is very hard. The phone number often doesn’t work, and when it does, you can only leave a voicemail. The chat is slow too, sometimes takes half an hour just to explain the problem. And even then, nothing gets fixed. Dealing with Quince is almost impossible. Maybe that’s what they want!

I have been a Quince customer for years

I have been a Quince customer for years. I recently ordered clothes valued at over $300, but they never arrived. Quince insisted the package was delivered, yet I was home all day and no one showed up. Despite informing them within the 7-day return window, they refused to refund me or resend the missing items. Quince lacks customer support. Be cautious of lost mail—you'll still be billed.

I'm so dissapointed with my recent purchase

I'm so dissapointed with my recent purchase from this company. The sweaters I got don't fit well at all, and the cashmere feels really thin. Every size I tried was off, some were way too big, others were way too small. They really need to fix this.

The order status didn't update

The order status didn't update with shipping info so no way to track items. Been 2 weeks since I ordered, no updates, account charged. No reply from Customer Service. Bad shopping experience, not worth money. Won't shop here again.

It has been a chaotic experience

It has been a chaotic experience. Initially, they sent the wrong item twice, and I had to provide photos of the incorrect items received. Then, a second time, they shipped the wrong item. Finally, the correct item arrived. However, they are now alleging that I returned only one item when, in fact, I sent back four items. They're even claiming that the shipment containing four items had only one, an item that was never delivered, either by mistake or otherwise! It feels like there are so many errors that it's bordering on madness. Is there an intention to abscond with $300 worth of my items? On the positive side, the quality of the products is good, and their customer service is polite. Nevertheless, this has become excessively time-consuming. I sincerely hope they can resolve this issue in a satisfactory manner for me.

I preordered back in February.

I preordered back in February. Quince takes your money right away when you preorder, not when they actualy send it. In early June they emailed everyone saying the item was back in stock and going fast. My order still showed a May 21st ship date. I spoke to customer service and they told me it would ship on June 9th. That didn’t happen. I messaged them again June 10th, no answer. On June 11th I cancled the preorder and just bought the item again since it was available. It shipped the next day. Not great. They kept my cash for months with nothing to show. I did get a refund fast, but they didn’t follow through when it mattered.

Scam product and company

Just run away. Insepid quality. Scam product. Threadbare sheets. Barely used. See thru to the mattress pad. Holes everywhere. The packing is atrocious! A dirty DHL bag wrapped a million times in tape lol after paying $189 for SHEETS! Sent photos to CS- they offered me $25 off my NEXT purchase! Rude CS. Inferior and fake claims abt their “transparent” pricing. This is all together a generous and brilliant marketing ploy on shit materials to sell you QUALITY that does not exist.

Shipping was fast, but the

Shipping was fast, but the items came in a plastic bag that had holes in it. Be careful, they charge for returns, and they didn't tell me when I asked about it. I ordered multiple items, now it will cost me to send them back. I won't buy from them again. Also, they don't pick up the phone when you call them, and when you try to return items on the website, they automatically give you store credit, which seems suspicious.

I have a soft spot for quince

I have a soft spot for quince products, but lately, I'm quite puzzled by their shipping process. The issue seems to be that they send you a notification stating that your order has shipped, but then the tracking information doesn't update for what feels like an eternity, typically around a week. This is rather disappointing, especially when their shipping used to be quick and dependable.

I purchased 4 sweaters.

I purchased 4 sweaters. They refunded one but kept the payment for the other 3. My attempts to reach out through their contact info about my order were ignored. I wouldn't suggest using this company, as they might have either poor service or honesty problems. I had to file a credit card dispute - and I can't get that time back.

This "company" sells items under many fake names

This "company" sells items under many fake names that look like good quality but are actually cheap junk from China made of 100% polyester. You can send it back to China, but the cost is more than the trash is worth. Instagram still shows ads from these scammers and Paypal does nothing but keep working with them!

Customer service.

Customer service. Couldn’t reach anyone and then found out the "window" to alter delivery address was missed. No confirmation email came, and my account didn’t show the order for nearly a day. Time window shrank from 15 to 10 mins. Despite this, getting a reply via chat, email, or phone remains difficult.

I bought a Mongolian boatneck sweater from Quince.

I bought a Mongolian boatneck sweater from Quince. It's so flimsy, I don't believe it deserves to be called a sweater. Their ad claimed it was ultra soft and warm. Nope! It doesn't seem like cashmere at all. I'm very let down.

I waited five days after placing my order, and the "tracking"

I waited five days after placing my order, and the "tracking" still shows nothing moving. I regret not paying attention to the bad reviews before buying. They lure you in with cheap prices, but I wouldn't trust them.

Ordered 4 sweaters online. Got

Ordered 4 sweaters online. Got a refund for one, but they charged me for the other three. Tried reaching out to their customer service for an update, but no response at all. Felt like they were just ignoring me. Frustrating to deal with a company that either doesn’t know what it's doing or just doesn't care. Had to go through the hassle of disputing the charge with my credit card company. Waste of time and energy. Wouldn’t recommend them to anyone.