Reviews Summary

The RealReal has a 4.3 - star rating from 4 reviews, indicating a high level of customer satisfaction!

  • 5 stars

    25%

    1 reviews

    1 reviews

  • 4 stars

    75%

    3 reviews

    3 reviews

  • 3 stars

    0%

    no reviews

    no reviews

  • 2 stars

    0%

    no reviews

    no reviews

  • 1 stars

    0%

    no reviews

    no reviews

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Reviews with responses attract 🔥59% more returning customers and 🔥20% more first-time customers

Category:

Clothing

Each brand on RealReviews.io belongs to a specific category, where it holds a position in the top rankings. The ranking is determined by various factors, such as the overall rating on the site, the number of reviews, the business's activity in managing reviews, engagement with customers, and more.

The RealReal is 101 out of 265 best companies in Clothing on RealReviews.io

Customer reviews

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  • A

    Anonymous

    1 reviews

    United States

    Good support and very kind.

    Good support and very kind. Appreciate you accepting the bag return that was different from the description even though I didn't pay for the full refund option. Based on your description, I expected it to be "perfect condition with tags and a duffle bag," but what came looked more like okay condition without tags or a duffle bag.

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  • A

    Anonymous

    1 reviews

    United States

    I've purchased several bags from TRR.

    I've purchased several bags from TRR. Lately, I’ve tried getting some clothing too, but haven’t had much luck – most of it didn't fit and a lot of it couldn’t be returned. The clothing listings on the site don't have enough descriptions (especially for the non-returnable pieces, more measurements would be helpful), and the pictures aren't always clear (they could use more angles and close-up shots). Some items can be returned, but the restocking fee is a bit anoying.

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  • A

    Anonymous

    1 reviews

    United States

    The company offers a decent selection of products

    The company offers a decent selection of products with clear descriptions of the quality (e.g., excellent, very good) and delivery is reasonably fast. It would be better if they included more pictures showing the full features of items, like the inside of bags or scarves opened up to show the prints and also gave more specific color details for multi-colored products.

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  • H

    Hannah Fletcher

    1 reviews

    Canada

    The items looked just like the pictures.

    The items looked just like the pictures. The delivery was fast and on schedule. The only problem was that the delivery service didn't give me the choice to sign for it or pick it up, which would have been better considering how much the items cost. Other than that, everything was fine! I would definitely recommend.

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Rating on other websites

  • Trustpilot

    4.0

  • Sitejabber

    2.4

  • Better Business Bureau

    1.1

Business information

Own this company?

Claim & Respond

Reviews with responses attract 🔥59% more returning customers and 🔥20% more first-time customers

Category:

Clothing

Each brand on RealReviews.io belongs to a specific category, where it holds a position in the top rankings. The ranking is determined by various factors, such as the overall rating on the site, the number of reviews, the business's activity in managing reviews, engagement with customers, and more.

The RealReal is 101 out of 265 best companies in Clothing on RealReviews.io

About The RealReal

The RealReal specializes in luxury fashion for women and men, offering top brands such as Chanel, Christian Louboutin, and Céline. Its curated selection includes iconic names like Hermes, Gucci, and Louis Vuitton. The platform also features designer footwear from Manolo Blahnik and luxury timepieces from Rolex. With a focus on high-end fashion, The RealReal caters to discerning shoppers seeking premium quality and style. It provides a seamless way to access coveted brands in one place.

Key Details:

  • Location: The company is headquartered in San Francisco, CA, United States.
  • Founders: The RealReal was founded by Julie Wainwright.
  • Foundation Date: The company was established in the year 2011.

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